American Independent Recycling

May 7, 2016RE: [redacted] In regards to MrsC [redacted] 's dispute with Robert Horne Ford, the customer brought the vehicle in to Robert Horne Ford on March 1, for a "Works Package" service, as well as a concern with a clicking noise in dash and the air only blowing hot airThe vehicle was diagnosed, and it was determined that the customer's concern was due to a faulty temperature blend door actuatorThe temperature blenddoor actuator is a small electrical devise that operates the temperature blend door via information from temperature selectionThis actuator is located in the HVAC plenum chamber boxIt is required to remove instrument panel for replacement of this actuatorAfter completion, and now proper operation of the temperature blend door, the tech noted that A/C system blowing cool, but not cold Tech found that the A/C charging ports had some evidence of leakage The ports were replaced and the refrigerant was filled as necessaryThis portion of the repair was free of charge to the customer because of extended length of time customer was without vehicle.The customer ca lled back in the latter part of April stating the A/C was again blowing warm She also stated the climate control seats were working erratically as wellShe stated the seat problem was since we removed the front seats to perform previous repairI informed MrsC [redacted] , it was not necessary to remove seats for the repair w e had performed in past, but we can look at it while we re-inspect A/C concern The appointment was set for Saturday (either the or 23'd April) because Saturdays were the only day she had off MrsC [redacted] never came in to have the vehicle evaluatedThe repair weperformed has a year/unlimited mileage warrantyThe repair obviously corrected vehicle for a period of time Either there was a failure of the component we replaced, or there is another concern with the A/C system

We did fix the speakers and the nav system if there is something else needing to be fixed the customer needs to contact us the last repair order was closed on March 14th at pm that was for the speakers we consider this matter resolved Michael LH*** ***
*** Robert Horne Ford*** ** *** ***Apache Junction AZ

We have come to an amicable resolution to the complaint we have worked with Mrand Mrs*** over the last few days and are refunding/ cancelling the items requested. since we are working with third party warranty companies and insurance companies it may take a few weeks for all
of the monies to make it to the correct parties

Customer is picking up the refund check today, sorry for the inconvenience. We appreciate your time, and effort, our process team is reviewing as we speak why this took so long. Steve B***, GMRobert Horne Ford

May 7, 2016RE: [redacted]
[redacted]In regards to Mrs. C[redacted]'s dispute with Robert Horne Ford, the customer brought the vehicle in to Robert Horne Ford on March 1, 2016 for a "Works Package" service, as well as a...

concern with a clicking noise in dash and the air only blowing hot air. The vehicle was diagnosed, and it was determined that the customer's concern was due to a faulty temperature blend door actuator. The temperature blenddoor actuator is a small electrical devise that operates the temperature blend door via information from temperature selection. This actuator is located in the HVAC plenum chamber box. It is required to remove instrument panel for replacement of this actuator. After completion, and now proper operation of the temperature blend door, the tech noted that A/C system blowing cool, but not cold . Tech found that the A/C charging ports had some evidence of leakage . The ports were replaced and the refrigerant was filled as necessary. This portion of the repair was free of charge to the customer because of extended length of time customer was without vehicle.The customer ca lled back in the latter part of April stating the A/C was again blowing warm . She also stated the climate control seats were working erratically as well. She stated the seat problem was since we removed the front seats to perform previous repair. I informed Mrs. C[redacted], it was not necessary to remove seats for the repair w e had performed in past, but we can look at it while we re-inspect A/C concern . The appointment was set for Saturday (either the 91  or 23'd April) because Saturdays were the only day she had off . Mrs. C[redacted] never came in to have the vehicle evaluated. The repair weperformed has a 2 year/unlimited mileage warranty. The repair obviously corrected vehicle for a period of time . Either there was a failure of the component we replaced, or there is another concern with the A/C system.