American Institute of Dental Assisting

This complaint was elevated and filed with the [redacted] office The [redacted] fully investigated it and closed the case due to NO findings of ANY violations to Ms [redacted] If it has been ruled upon and dismissed at the highest level, it is an unreasonable and an injustice for the Revdex.com to leave it as "unresolved" Attached, you will find a form we give the student after they fail a test that specifically spells out the exact verbiage in the catalog in regards to a student being on academic probation after failing a test It also reminds the student that if this happens in three or more courses they may be terminated from the program You will see her acknowledgement with her signature at the bottom of the form Our school catalog is not a lengthy document It is pages in its totality We do expect the student to read it However, Dr [redacted] the Director and owner personally addresses the students on the first day of class to cover what is expected including the academic policies and procedures that are included in the school catalog This takes the better half of the first class This is not something that is glazed over lightlyMs [redacted] stated "it is their standard operating procedure to withhold that information which insures that a student will pass the half way mark and allows the school to keep the full tuition." The tuition refund policies THAT IS MANDATED BY THE STATE OF ARIZONA is clearly written in the student catalog as well as the student enrollment agreement which is also signed by Ms [redacted] .The American Institute of Dental Assisting has made a good faith effort to resolve Ms [redacted] 's complaint by offering her re admittance to the program at no additional cost to herIt is evidence that Ms [redacted] does not want to resolve this issue as she declined the offer to readmit to our programThe available seats in our class are a premium and this was offered to her.At this point we will offer again to Ms [redacted] when a seat is available the option to re-enroll in the programThe same polices and academic standards will be still be applicable to Ms [redacted] If she chooses not to re-enroll we will consider this dispute resolved and closed.Thank you for your time and attention to resolve this matter

In its years of existence the American Institute of Dental Assisting has not had a single complaint registered with the Revdex.comThe American Institute of Dental Assisting was honored by the Arizona Private Schools Association as the outstanding private, post-secondary school in Arizona for “Best Retention Completion Program” This signifies that American Institute of Dental Assisting was more successful in retaining and graduating its students than any of the many, many other post-secondary schools in the state in that year.As Ms [redacted] stated, she filed a complaint with the [redacted] Office This complaint has been closed by their office due to “no findings of ANY violation to the consumer.”Frequently single moms enroll in our school because in only weeks they are prepared to enter the dental profession at better income, better hours and type of workOn the first day of class and in our course catalog, we stress that we do want our students to be successful; however the student must do his/her part by listening closely to the lectures, studying the information in the text book, completing assigned homework and indicating basic knowledge of the subject matter To our knowledge there is no college, university, school, or training program that will allow a student to fail courses and still graduate and receive a certificateWe are the sameStudents must demonstrate knowledge and understanding of dental assisting in order to graduateAmerican Institute of Dental Assisting cannot pass a student along through the course and offer him/her a successful completion certificate if the student indicates through testing that the subject matter has not been comprehended or understood Ms [redacted] claims that she was never told that after failing three tests she could be terminated from the school She was issued a School Catalog on the first day of class This details how “if a student receives less than 70% in three courses, the student may be terminated from the program” Ms [redacted] was informed of this fact in class and in writing.Our refund policy is exactly that as directed by the [redacted] We do not have a test the first day of class, but the students are tested almost weekly thereafter This way we can know if the student understands and has retained the material necessary for completion of all school requirementsIn a very compact program such as ours, this is vital to the student's progressThe third test falls on week four and a student may be dismissed from the program at that time if a satisfactory grade has not been earned on tests The American Institute of Dental Assisting feels as though we have made every effort to accommodate Ms [redacted] At the time she was informed she could no longer continue in the course, the American Institute of Dental Assisting offered her the invitation to re-take the entire course at no additional charge Again, in comparison to other schools if she failed the requirements for graduation and was dismissed from school, retaking the course without additional new tuition would not be an option for herThe seats at American Institute of Dental Assisting are limited to each class so seats are at a premium, but Ms [redacted] was informed that every effort would be made to accommodate herRespectfully submitted, [redacted] ***Owner/Director

In its 12 years of existence the American Institute of Dental Assisting has not had a single complaint registered with the Revdex.com. The American Institute of Dental Assisting was honored by the Arizona Private Schools Association as the outstanding private, post-secondary...

school in Arizona for “Best Retention Completion Program”.  This signifies that American Institute of Dental Assisting was more successful in retaining and graduating its students than any of the many, many other post-secondary schools in the state in that year.As Ms. [redacted] stated, she filed a complaint with the [redacted] Office.  This complaint has been closed by their office due to “no findings of ANY violation to the consumer.”Frequently single moms enroll in our school because in only 13 weeks they are prepared to enter the dental profession at better income, better hours and type of work. On the first day of class and in our course catalog, we stress that we do want our students to be successful; however the student must do his/her part by listening closely to the lectures, studying the information in the text book, completing assigned homework and indicating basic knowledge of the subject matter.  To our knowledge there is no college, university, school, or training program that will allow a student to fail courses and still graduate and receive a certificate. We are the same. Students must demonstrate knowledge and understanding of dental assisting in order to graduate. American Institute of Dental Assisting cannot pass a student along through the course and offer him/her a successful completion certificate if the student indicates through testing that the subject matter has not been comprehended or understood.  Ms. [redacted] claims that she was never told that after failing three tests she could be terminated from the school.  She was issued a School Catalog on the first day of class.  This details how “if a student receives less than 70% in three courses, the student may be terminated from the program”.  Ms. [redacted] was informed of this fact in class and in writing.Our refund policy is exactly that as directed by the [redacted]. We do not have a test the first day of class, but the students are tested almost weekly thereafter.  This way we can know if the student understands and has retained the material necessary for completion of all school requirements. In a very compact program such as ours, this is vital to the student's progress. The third test falls on week four and a student may be dismissed from the program at that time if a satisfactory grade has not been earned on tests.  The American Institute of Dental Assisting feels as though we have made every effort to accommodate Ms. [redacted].  At the time she was informed she could no longer continue in the course, the American Institute of Dental Assisting offered her the invitation to re-take the entire course at no additional charge.  Again, in comparison to other schools if she failed the requirements for graduation and was dismissed from school, retaking the course without additional new tuition would not be an option for her. The seats at American Institute of Dental Assisting are limited to 12 each class so seats are at a premium, but Ms. [redacted] was informed that every effort would be made to accommodate her. Respectfully submitted,[redacted]Owner/Director

1.  This complaint was elevated and filed with the [redacted] office.  The [redacted] fully investigated it and closed the case due to NO findings of ANY violations to Ms. [redacted].  If it has been ruled upon and dismissed at the highest level, it is an unreasonable and an injustice for the Revdex.com to leave it as "unresolved". 2.  Attached, you will find a form we give the student after they fail a test that specifically spells out the exact verbiage in the catalog in regards to a student being on academic probation after failing a test.  It also reminds the student that if this happens in three or more courses they may be terminated from the program.  You will see her acknowledgement with her signature at the bottom of the form.3.  Our school catalog is not a lengthy document.  It is 19 pages in its totality.  We do expect the student to read it.  However, Dr. [redacted] the Director and owner personally addresses the students on the first day of class to cover what is expected including the academic policies and procedures that are included in the school catalog.  This takes the better half of the first class.  This is not something that is glazed over lightly. Ms. [redacted] stated "it is their standard operating procedure to withhold that information which insures that a student will pass the half way mark and allows the school to keep the full tuition." The tuition refund policies THAT IS MANDATED BY THE STATE OF ARIZONA is clearly written in the student catalog as well as the student enrollment agreement which is also signed by Ms. [redacted].The American Institute of Dental Assisting has made a good faith effort to resolve Ms. [redacted]'s complaint by offering her re admittance to the program at no additional cost to her. It is evidence that Ms. [redacted] does not want to resolve this issue as she declined the offer to readmit to our program. The available seats in our class are a premium and this was offered to her.At this point we will offer again to Ms. [redacted] when a seat is available the option to re-enroll in the program. The same polices and academic standards will be still be applicable to Ms. [redacted]. If she chooses not to re-enroll we will consider this dispute resolved and closed.Thank you for your time and attention to resolve this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will reiterate my discontent with the protocol they have set forth.  Again, I was NOT given the...courtesy...if you will, of a 'reminder' of the policy that states 3 fails and you are out.  Even in the response it was stated that a student 'may' be dismissed after three test fails.  That leaves quite a bit of leeway for the school to decide if and when they will terminate a student.  If I have been told, or 'reminded', after the first test of what my options were regarding a refund, I would have been able to make an informed decision after the second fail and been able to recoup, at minimum, a portion of my tuition.  I was told I was doing well on my clinicals and encouraged to proceed.  I can not help but believe this was negligence, or at the very minimum bad business practice, and that it is their standard operating procedure to withhold that information which insures that a student will pass the half way mark and allows the school to keep the full tuition.  Congratulations for not having a complaint to the Revdex.com prior to this.  I do not believe for a minute that this has not been an issue before, only that previous students either had grants or been otherwise financially unburdened by this.  I on the other hand do not have that luxury.I believe I deserve a full refund.  I have spoken to several students in the class and they, too, state they were not told of this rule.  Should I have read the handbook in its entirety?  Perhaps I should have.  But that does not negate the fact this institution school failed me in clearly stating my options once my difficulty in passing the tests was apparent, and that by their own admission, the testing is set forth in such a time frame that the third test is given after the 'grace' period.
Regards,[redacted]

1.  This complaint was elevated and filed with the [redacted] office.  The [redacted] fully investigated it and closed the case due to NO findings of ANY violations to Ms. [redacted].  If it has been ruled upon and dismissed at the highest level, it is an unreasonable and an injustice for the Revdex.com to leave it as "unresolved". 2.  Attached, you will find a form we give the student after they fail a test that specifically spells out the exact verbiage in the catalog in regards to a student being on academic probation after failing a test.  It also reminds the student that if this happens in three or more courses they may be terminated from the program.  You will see her acknowledgement with her signature at the bottom of the form.3.  Our school catalog is not a lengthy document.  It is 19 pages in its totality.  We do expect the student to read it.  However, Dr. [redacted] the Director and owner personally addresses the students on the first day of class to cover what is expected including the academic policies and procedures that are included in the school catalog.  This takes the better half of the first class.  This is not something that is glazed over lightly. Ms. [redacted] stated "it is their standard operating procedure to withhold that information which insures that a student will pass the half way mark and allows the school to keep the full tuition." The tuition refund policies THAT IS MANDATED BY THE STATE OF ARIZONA is clearly written in the student catalog as well as the student enrollment agreement which is also signed by Ms. [redacted].The American Institute of Dental Assisting has made a good faith effort to resolve Ms. [redacted]'s complaint by offering her re admittance to the program at no additional cost to her. It is evidence that Ms. [redacted] does not want to resolve this issue as she declined the offer to readmit to our program. The available seats in our class are a premium and this was offered to her.At this point we will offer again to Ms. [redacted] when a seat is available the option to re-enroll in the program. The same polices and academic standards will be still be applicable to Ms. [redacted]. If she chooses not to re-enroll we will consider this dispute resolved and closed.Thank you for your time and attention to resolve this matter.

In its 12 years of existence the American Institute of Dental Assisting has not had a single complaint registered with the Revdex.com. The American Institute of Dental Assisting was honored by the Arizona Private Schools Association as the outstanding private, post-secondary...

school in Arizona for “Best Retention Completion Program”.  This signifies that American Institute of Dental Assisting was more successful in retaining and graduating its students than any of the many, many other post-secondary schools in the state in that year.As Ms. [redacted] stated, she filed a complaint with the [redacted] Office.  This complaint has been closed by their office due to “no findings of ANY violation to the consumer.”Frequently single moms enroll in our school because in only 13 weeks they are prepared to enter the dental profession at better income, better hours and type of work. On the first day of class and in our course catalog, we stress that we do want our students to be successful; however the student must do his/her part by listening closely to the lectures, studying the information in the text book, completing assigned homework and indicating basic knowledge of the subject matter.  To our knowledge there is no college, university, school, or training program that will allow a student to fail courses and still graduate and receive a certificate. We are the same. Students must demonstrate knowledge and understanding of dental assisting in order to graduate. American Institute of Dental Assisting cannot pass a student along through the course and offer him/her a successful completion certificate if the student indicates through testing that the subject matter has not been comprehended or understood.  Ms. [redacted] claims that she was never told that after failing three tests she could be terminated from the school.  She was issued a School Catalog on the first day of class.  This details how “if a student receives less than 70% in three courses, the student may be terminated from the program”.  Ms. [redacted] was informed of this fact in class and in writing.Our refund policy is exactly that as directed by the [redacted]. We do not have a test the first day of class, but the students are tested almost weekly thereafter.  This way we can know if the student understands and has retained the material necessary for completion of all school requirements. In a very compact program such as ours, this is vital to the student's progress. The third test falls on week four and a student may be dismissed from the program at that time if a satisfactory grade has not been earned on tests.  The American Institute of Dental Assisting feels as though we have made every effort to accommodate Ms. [redacted].  At the time she was informed she could no longer continue in the course, the American Institute of Dental Assisting offered her the invitation to re-take the entire course at no additional charge.  Again, in comparison to other schools if she failed the requirements for graduation and was dismissed from school, retaking the course without additional new tuition would not be an option for her. The seats at American Institute of Dental Assisting are limited to 12 each class so seats are at a premium, but Ms. [redacted] was informed that every effort would be made to accommodate her. Respectfully submitted,[redacted]Owner/Director

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I will reiterate my discontent with the protocol they have set forth.  Again, I was NOT given the...courtesy...if you will, of a 'reminder' of the policy that states 3 fails and you are out.  Even in the response it was stated that a student 'may' be dismissed after three test fails.  That leaves quite a bit of leeway for the school to decide if and when they will terminate a student.  If I have been told, or 'reminded', after the first test of what my options were regarding a refund, I would have been able to make an informed decision after the second fail and been able to recoup, at minimum, a portion of my tuition.  I was told I was doing well on my clinicals and encouraged to proceed.  I can not help but believe this was negligence, or at the very minimum bad business practice, and that it is their standard operating procedure to withhold that information which insures that a student will pass the half way mark and allows the school to keep the full tuition.  Congratulations for not having a complaint to the Revdex.com prior to this.  I do not believe for a minute that this has not been an issue before, only that previous students either had grants or been otherwise financially unburdened by this.  I on the other hand do not have that luxury.I believe I deserve a full refund.  I have spoken to several students in the class and they, too, state they were not told of this rule.  Should I have read the handbook in its entirety?  Perhaps I should have.  But that does not negate the fact this institution school failed me in clearly stating my options once my difficulty in passing the tests was apparent, and that by their own admission, the testing is set forth in such a time frame that the third test is given after the 'grace' period.

Regards,[redacted]