American K-9 Training Services LLC

American KTraining Services takes all cases of slander and defamation seriouslyI will never allow my name or business to be lied about in such an irresponsible, hurtful, and just plain wrong manner Since the day I met you I have done nothing but try to help you and your dogI made myself available to you for any help that was neededI love what I do and love helping peopleI cant believe even if you did have a disagreement about anything related to what occurred that you would just so blatantly lieFortunately In the time since I've met you I have trained approximately dogs with varying behavioral issuesWill it be surprising when not one of their statements about my program or how I conduct myself matches yours? The fact of this matter is that there was a complete disconnect between you and your animalIt had zero to do with me I bent over backwards trying to help you, but I cant help those that cant even take the time to apply what I taught them or even worse instead of asking for clarification or help resort to such juvenile behavior

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was no offer from the businessI have asked for a refund for training I have not receivedThe business owner has continued to neglect my request and continues to treat me disrespectfully and threateningSubmitting a complaint and request for a refund is not deformationI would expect a refund for services I have not received.
Regards,
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I'm sorry I've been advised not to respond to more inquires regarding this individualThank you

American K9 Training Services takes all cases of slander and defamation seriously. I will never allow my name or business to be lied about in such an irresponsible, hurtful, and just plain wrong manner.  Since the day I met you I have done nothing but try to help you and your dog. I made...

myself available to you for any help that was needed. I love what I do and love helping people. I cant believe even if you did have a disagreement about anything related to what occurred that you would just so blatantly lie. Fortunately In the time since I've met you I have trained approximately 25 dogs with varying behavioral issues. Will it be surprising when not one of their statements about my program or how I conduct myself matches yours? The fact of this matter is that there was a complete disconnect between you and your animal. It had zero to do with me.  I bent over backwards trying to help you, but I cant help those that cant even take the time to apply what I taught them or even worse instead of asking for clarification or help resort to such juvenile behavior.

I was hired in June of 2014, to help Mrs. [redacted] with her (2) two extremely aggressive canines. The two large canines would fight to the point of serious injury or death if unassisted in physically breaking up the two canines. The program that was purchased by Mrs. [redacted] ($600 dog#1, $550...

dog#2) covers 6 individual training sessions per dog, a class and a year of periodic maintenance. The programs available for purchase are listed on my webpage and has been the same programs I have offered since 2009. What Mrs. [redacted] received over the course of 11 months was: no extra charge for extended gas mileage throughout the entire process (30 min drive), two times actually driving the entire way just to be told one or both dogs were unavailable, 9 individual per dog sessions, 5 dual dog sessions (both dogs together), 2 personalized training classes for the owner, and 3 follow-up sessions. Mrs. [redacted] received approximately 250% more than what she paid for and repeatedly stated throughout the process how well her dogs were doing (Via text which I can provide). Mrs. [redacted] even after receiving all of that time from myself, would have received more had she not done the following:1) In the middle of training decided to completely cease contacting AMK9TS from Nov 7 2014, to March 10, 2015. during that time frame AMK9TS was not contacted once, for remedial training, questions, concerns, anything. This time frame was crucial to continuing what had been conditioned into her dogs. During this time she was supposed to be continuing techniques and exercises taught to her. This process generally takes a month at most. When asked why it took her so long to contact me, she stated it took her that long to contact me because she needed the 4 MONTHS to put a muzzle on one of her dogs. It has been my experience in my over 18 years in this field that it takes approx. 2 minutes on a bad day to get a muzzle on a dog. Mrs. [redacted] is an extremely busy woman. She works full time and is a small business owner herself. I have no doubt that her schedule became busy and she put the importance of her dogs below that of her daily obligations. This excessive time frame of no contact made it unrealistic that anything that was gained from my training would still be displayed by either dog. 2) On march 26 2015, Mrs. [redacted] decided on her own to put the two dogs together. It was first presented to me that the two dogs had fought, then she switched her story to she had people hold back the two dogs and did her own training session. Either way this is in direct conflict to ANYTHING she was taught. That type of exercise with actual people holding the dogs back, compared to an inanimate object, actually enhances the dogs drive to fight each other. Dog training, let alone excessively aggressive dog behavior modification, is in no way shape or form a given to correct anything on its own. It's success is crucial to the owners competent follow through, but above all else the dogs capacity and ability to succeed. To even suggest that any behavioral therapy on its own can and should correct anything is preposterous. I have 6 years as a federally certified kennel master ([redacted]), 1 year as a Department of justice explosive dog handler, 3 years as a law enforcement k9 handler, and two years as a government employee as an explosive k9 handler. This does not include the literal thousands of dogs and owners I have trained and instructed since 2009 in my current capacity.  Any reasonable individual would understand that at this point in my professional career I know what I'm doing. The two extremely crucial aspects of the process that I had zero control over is the owners competence and reliability to follow through with my instruction  and the dogs capacity to succeed, in this case dual canine extreme aggression.  I truly understand that having to make the tough decision of euthanizing an animal is an extremely emotional and horrible experience. What I do not appreciate is not only ignoring self responsibility, but actually laying blame at someone who spent countless hours and went above and beyond to do everything they could to help in an extremely unhealthy situation. Mrs. [redacted] was mailed a formal letter stating my position and leaving nothing to doubt about why any further assistance by AMK9TS was not possible.