American K-Doggie Daycare and Training

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below we never received an apologyWe never received our money backThe only reason they ever met with is was because we requested a face to face meeting because [redacted] was so rude and uncaring on the phone [redacted] stated at our meeting he could not apologize It is our belief he would not because that would admit fault we are happy to end the complaint process with the return of our money for services never received

Dear Lexe: [redacted] and I are in receipt of another letter regarding the above complaintI am still a bit confused as to why, when I DID mail a refund check to the client back in June of 2012, it was never cashedNow years later they are requesting we reissue them a refundWe will reissue a check in the amount of $refunding the client for unused package daysThis was and is the right thing to doI do however want to verify the address that I am sending it toIs it still [redacted] ***? Thank you, [redacted]