American Karate Institute

I enrolled my son in the American karate academy and have had nothing but issues from the very start. First let me start by saying this place is over filled with students on an average day they have far to many students per teachers. Most of the time I felt my child wasn't getting what was originally told the class would be like. Second the iPad that they use to check in with are constantly not working, the room where parents can watch the kids is almost always full (most classes I watched from through the outside window). That same room doesn't have ac so on hot days it's uncomfortable when you can find a spot. The wife runs the front office part, she is completely overwhelmed and unorganized with the over abundance of students they have. The office like I said is so small that if there's other parents with concerns. Good luck getting seen in a timely manner. The app they provided us was constantly glitching from the beginning when I used the temporary password *** login. It had already been used and took her over a week to figure out. Third, we took my son regularly on an average of three times per week and when I noticed my son wasn't receiving his tips on time. I showed the wife a picture of my son not having the number of tips he was supposed to have. She then told me it was a computer error. That never got fixed btw. Then when it was time or so I thought for him to get his belt she informed me that he needed color tips. Which was not what was verbally discussed at the orientation. In fact most of the program was not explained to us. We spend over three months coming in three times a week. Not once did they tell us he should have been earning colored tips. They told us that to make up for it. They would test him for his colored tips and then he would be ready for his next belt. We kept giving them faith that they will do right by us and give him his next belt. Unfortunately They through another unclear curve ball. Saying we need a gold tip. When the last conversation we had they told us he would be ready. With so many issues I asked them to fallow through with there verbal agreement to cancel my contract with my dissatisfying experience. When I called to cancel my contract with them she told me she would email me the cancellation process and that she wouldn't verbally discuss the cancellation process. What kind of honest company won't discuss their processes. She did say that it would be based on the number of classes. Which I then brought up how I have a picture of my son with different tips than what her system shows. Reminding her of my previous issues. She then hung up on me saying she doesn't have time for me. May be she doesn't have time for me because they running to many children out of a tiny dojo. This place made us feel like my kid was one many and doesn't matter to them. Most of all I am dissatisfied with the costumer service. I have had nothing but excuses and blaming from these people have yet to have any real solution. I don't recommend this place to anyone. Come to this place if you want a two second orientation. THIS PLACE IS OVERPRICED, OVER PACKED AND DOESNT CARE ABOUT YOUR SATISFACTION!