American Kinetics Lab

We sincerely apologize for the confusion and regret any discomfort me may have inadvertently causedHowever, the facts of the case are somewhat different from those [redacted] has presented in her complaintOur company has never charged [redacted] Medicare, and is thus unable to return any funds since none were received [redacted] is able to verify this by calling Medicare and requesting claim information on fileAdditionally, a return shipping label was emailed to [redacted] and she has been urged to repack the item in question and send it back to usAlso we never called [redacted] initially, if she did received calls, they were definitely not from usWe did talk to [redacted] and the issue was resolved, she actually promised to withdraw this complaint, and we are sincerely appreciated that she is willing to do so.We will continue to make every effort to resolve any and all matters to our customers' satisfaction

We sincerely apologize for the confusion and regret any discomfort me may have inadvertently caused. However, the facts of the case are somewhat different from those [redacted] has presented in her complaint. Our company has never charged [redacted] Medicare, and is thus unable to return any...

funds since none were received. [redacted] is able to verify this by calling Medicare and requesting claim information on file. Additionally, a return shipping label was emailed to [redacted] and she has been urged to repack the item in question and send it back to us. Also we never called [redacted] initially, if she did received calls, they were definitely not from us. We did talk to [redacted] and the issue was resolved, she actually promised to withdraw this complaint, and we are sincerely appreciated that she is willing to do so.We will continue to make every effort to resolve any and all matters to our customers' satisfaction.