March 29th, 2017
[redacted]
[redacted]
[redacted]
Revdex.com ID: [redacted]
Membership: [redacted]
Dear Mr. [redacted],
This is in response to the March 19th, 2017 inquiry received from the Revdex.com. Our Executive Office has been asked to provide a...
narrative explanation of our findings and address your concerns over the balance of $170.00 you were charged for the additional ERS service calls. We appreciate our members' feedback and thank you for your membership.
In your statement to the Revdex.com, you stated AAA billed you for 2 service calls that you were unaware you would be charged. In reviewing the roadside activity on this account, we determined there were duplicate calls reported by club 036 which incremented the entitlements and resulted in billing.
To rectify the incorrect billing we allowed the billable calls. They were 11/3/16 #[redacted] and 10/3/16 #[redacted]. There is now a zero balance due and the membership has now reactivated.
The primary member is at the 4 call limit until the expiration date of 9/15/17. The adult associate has all 4 service calls available.
We appreciate you bringing this to our attention and thank you for your membership.
For any further questions please feel free to contact [redacted] at [redacted].
This
note is in response to the Revdex.com complaint dated Tuesday, June 6th
2017 regarding Mr. [redacted]’s membership issues with AAA New Mexico. AAA
New Mexico has offered Mr. [redacted] a free year of membership to compensate for
any inconvenience these issues have caused. We would also...
like to
apologize for the service that was provided in our Las Cruces branch; rest
assured that we will address the matter with the team. Please let us know
if we can assist with anything else and thank you for becoming a valued AAA New
Mexico member.
March 29th, 2017
[redacted]
[redacted]
[redacted]
Revdex.com ID: [redacted]
Membership: [redacted]
Dear Mr. [redacted],
This is in response to the March 19th, 2017 inquiry received from the Revdex.com. Our Executive Office has been asked to provide a...
narrative explanation of our findings and address your concerns over the balance of $170.00 you were charged for the additional ERS service calls. We appreciate our members' feedback and thank you for your membership.
In your statement to the Revdex.com, you stated AAA billed you for 2 service calls that you were unaware you would be charged. In reviewing the roadside activity on this account, we determined there were duplicate calls reported by club 036 which incremented the entitlements and resulted in billing.
To rectify the incorrect billing we allowed the billable calls. They were 11/3/16 #[redacted] and 10/3/16 #[redacted]. There is now a zero balance due and the membership has now reactivated.
The primary member is at the 4 call limit until the expiration date of 9/15/17. The adult associate has all 4 service calls available.
We appreciate you bringing this to our attention and thank you for your membership.
For any further questions please feel free to contact [redacted] at [redacted].
This
note is in response to the Revdex.com complaint dated Tuesday, June 6th
2017 regarding Mr. [redacted]’s membership issues with AAA New Mexico. AAA
New Mexico has offered Mr. [redacted] a free year of membership to compensate for
any inconvenience these issues have caused. We would also...
like to
apologize for the service that was provided in our Las Cruces branch; rest
assured that we will address the matter with the team. Please let us know
if we can assist with anything else and thank you for becoming a valued AAA New
Mexico member.