American LandMaster

Initial Business Response / [redacted] (1000, 5, 2016/08/09) */ Mrs [redacted] purchased her LUTV from Tractor Supply on 7/2/On or around 7/22/16, contact was made by the Customer to American Sportworks where the situation was heard and our "Limited Warranty" discussedWe are including our "Limited Warranty" for your convenienceOur "Limited Warranty" is defined by an evaluation completed by a local Service locationThe unit was evaluated by Prattville Powersports, Mrs***'s local Service locationWe are including the photos received by the Service location for Warranty considerationNormally, because of the condition of the Drive system on Mrs***'s unit, Warranty would not be applicable, however, because of the limited time that Mrs [redacted] had owned her unit and the research completed by American Sportworks thru the Tractor Supply location and the Service location, it was determined that American Sportworks would make a Concession regarding the repair of Mrs***'s unitMrs [redacted] and Prattville Powersports were notified of the decision made and the needed repair parts were sent to the Service location on 7/29/with delivery to the Service location on 8/2/American Sportworks feels that procedure was followed and a full investigation completed to determine if the "Limited Warranty" that is supplied with our Light Utility Vehicles was handled in a timely fashion Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) PICKED UP ON 8/13/STILL SMOKING AND NOT GOING IN GEAR.MADE TRACTOR SUPPLY AWARE.DO NOT WANT THIS PIECE OF JUNK PERIOD!!!!HAVE NOT BEEN ABLE TO USE SINCE PURCHASE ON 7/02/BEEN IN THE SHOP.RIDICULOUS!! Final Business Response / [redacted] (4000, 13, 2016/09/09) */ American Sportworks has relayed Mrs***'s message to the DealerFor the Service location to "put together" a new unit, this would be an agreement between the Dealer and Service locationOnce the current unit is at a location to where American Sportworks can evaluate it, we will continue to work with the Dealer on the repair as per our Warranty Statement Final Consumer Response / [redacted] (4200, 15, 2016/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been waiting on a call from derrick at tractor supply for four weeks with no response.I was told he would order me a new one but he has done nothing as of this date! the repair center has stated that this vehicle was not assembled properly by tractor supply employees.I know this to be fact because when entering this unit at your feet in the floor area very sharp screws are protruding and has cut my daughters foot! that is why I no longer will accept this improperly assembled unit and have requested that their service center is sent the new one and they put it together.I can no longer rely on this unit to not give more problems.several problems have already been found and repaired by the service center.this is a brand new unit that has not operated or performed as per their warranty.it is a total piece of junk that I do not want to continue to haul for repairs and break downs.this has cost me lots of time and money and I either would like a new unit,assembled by their repair shop or a total refund of monies!this company has failed to correspond with their independent dealer to correct this problemi am awaiting instructions from tractor supply at this time as to when my unit will be ordered

Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ Contact Name and Title: DS: National Service Contact Phone: XXX-XXX-XXXX Contact Email: dstaplet We attempted to contact Scott's Lawn and Garden today, unfortunately they closed at noonWe will follow up with them tomorrow It would help if the VIN of the unit and/or any previous repair/works orders could be shared with us as we have no history of Scott's ordering any parts this year from us Please note that your unit may fall under a Technical Service Bulletin if it was built before 7/3/To view the Technical Service Bulletin, please visit: [redacted] OFFER: We need to verify the past and current issues before any offer can be madePlease refer to your owners manual to verify what warranty covers and what is excluded Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/05/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have contacted American Sportsworks numerous timesThey said they would cover the repairs since it was days after purchase when it brokeI never got a return call when they said they would look into itScotts has the item with the VIN numberScotts said they ordered the partsI still do not have the go-kartI do not know why this is happeningWe bought it months ago and it has been out ,now it a used itemThis is your certified repair shop who says he is in communication with you.Why would you ask to review the owners manual when I first took it in everything was covered since it was brand newSince it has been in your shop I was told by your representatives the repairs were coveredIt is your item that is defective Final Business Response / [redacted] (4000, 18, 2016/10/07) */ We believe that this issue was resolved under warrantyWe paid out warranty claim #WEB-XXXXXX to Scotts Lawn and GardenAs we heard nothing more from Scotts Lawn and Garden nor the Owner of the vehicle, after the warranty claim was approved and paid in full, we assume that the issue has been resolved Final Consumer Response / [redacted] (2000, 20, 2016/10/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) the issue was resolved

Initial Business Response /* (1000, 6, 2016/02/15) */
Contact Name and Title: Misty *** - CSM
Contact Phone: XXX-XXX-XXXX
ASW performed warranty as per our Policy on working with the Dealer with parts and labor coveredAn unfortunate situation with parts sent to the Service location delayed
a quicker repair, however, ASW along with the Dealer diligently worked to get the unit performing correctlyAlthough the ASW warranty on our machines does not normally cover down time, because of this situation, we do feel that an extension of the warranty for days is valid
OFFER:
Extension of Warranty for days as requested
Initial Consumer Rebuttal /* (3000, 8, 2016/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The unfortunate situation with parts sent to the service location which delayed a quicker response and the original problem, bad contactor switch, which you should have issued a recall on and didn't and then sending the dealer bad switches to replace it with is entirely negligence on the part of your companyBecause I paid for your product in full, It seems you feel no obligation, since you have your money, to provide me with good service and customer satisfactionBesides the bad contactor switches and the days to fix that situation, I have had nothing but trouble with it since I got itCheck records (bad spot weld on clamp resulting in replacement of major component in front end, your shift cable choke cable are junkfreeze up and won't work under degreesand you don't cover them under warrantyI still want compensation for down time when you wouldn't offer a loanerThe only thing I can depend upon about your company and your machine is that it is undependable and time for repair will be lengthy and unacceptable for trying to use this machine on a daily basis for what I bought it forTherefore I still want a cab and tail light kit and the extension of warranty or else I will have no recourse but to let everyone know your company, American Sports Works, part and service are undependable and extremely slow

Initial Business Response /* (1000, 5, 2016/08/09) */
Mrs. [redacted] purchased her LUTV from Tractor Supply on 7/2/16. On or around 7/22/16, contact was made by the Customer to American Sportworks where the situation was heard and our "Limited Warranty" discussed. We are including our "Limited...

Warranty" for your convenience. Our "Limited Warranty" is defined by an evaluation completed by a local Service location. The unit was evaluated by Prattville Powersports, Mrs. [redacted]'s local Service location. We are including the photos received by the Service location for Warranty consideration. Normally, because of the condition of the Drive system on Mrs. [redacted]'s unit, Warranty would not be applicable, however, because of the limited time that Mrs. [redacted] had owned her unit and the research completed by American Sportworks thru the Tractor Supply location and the Service location, it was determined that American Sportworks would make a Concession regarding the repair of Mrs. [redacted]'s unit. Mrs. [redacted] and Prattville Powersports were notified of the decision made and the needed repair parts were sent to the Service location on 7/29/16 with delivery to the Service location on 8/2/16. American Sportworks feels that procedure was followed and a full investigation completed to determine if the "Limited Warranty" that is supplied with our Light Utility Vehicles was handled in a timely fashion.
Initial Consumer Rebuttal /* (3000, 7, 2016/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
PICKED UP ON 8/13/16 STILL SMOKING AND NOT GOING IN GEAR.MADE TRACTOR SUPPLY AWARE.DO NOT WANT THIS PIECE OF JUNK PERIOD!!!!HAVE NOT BEEN ABLE TO USE SINCE PURCHASE ON 7/02/16 BEEN IN THE SHOP.RIDICULOUS!!
Final Business Response /* (4000, 13, 2016/09/09) */
American Sportworks has relayed Mrs. [redacted]'s message to the Dealer. For the Service location to "put together" a new unit, this would be an agreement between the Dealer and Service location. Once the current unit is at a location to where American Sportworks can evaluate it, we will continue to work with the Dealer on the repair as per our Warranty Statement.
Final Consumer Response /* (4200, 15, 2016/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been waiting on a call from derrick at tractor supply for four weeks with no response.I was told he would order me a new one but he has done nothing as of this date! the repair center has stated that this vehicle was not assembled properly by tractor supply employees.I know this to be fact because when entering this unit at your feet in the floor area very sharp screws are protruding and has cut my daughters foot! that is why I no longer will accept this improperly assembled unit and have requested that their service center is sent the new one and they put it together.I can no longer rely on this unit to not give more problems.several problems have already been found and repaired by the service center.this is a brand new unit that has not operated or performed as per their warranty.it is a total piece of junk that I do not want to continue to haul for repairs and break downs.this has cost me lots of time and money and I either would like a new unit,assembled by their repair shop or a total refund of monies!this company has failed to correspond with their independent dealer to correct this problem. I am awaiting instructions from tractor supply at this time as to when my unit will be ordered.

Bought a go-Kart for 1799.99 and my son had it 5 days and belt broke, took to repair shop they said to go to and it has been three weeks and still no Kart...... it is only a belt omg really Jan 19 and he still doesn't have his Christmas present.... So disappointed in this co.....

Initial Business Response /* (1000, 5, 2015/05/27) */
Contact Name and Title: DS: National Service
Contact Phone: XXX-XXX-XXXX
Contact Email: dstaplet
We attempted to contact Scott's Lawn and Garden today, unfortunately they closed at noon. We will follow up with them tomorrow.
It would...

help if the VIN of the unit and/or any previous repair/works orders could be shared with us as we have no history of Scott's ordering any parts this year from us.
Please note that your unit may fall under a Technical Service Bulletin if it was built before 7/3/14. To view the Technical Service Bulletin, please visit: [redacted]
OFFER:
We need to verify the past and current issues before any offer can be made. Please refer to your owners manual to verify what warranty covers and what is excluded.
Initial Consumer Rebuttal /* (3000, 8, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted American Sportsworks numerous times. They said they would cover the repairs since it was 2 days after purchase when it broke. I never got a return call when they said they would look into it. Scotts has the item with the VIN number. Scotts said they ordered the parts. I still do not have the go-kart. I do not know why this is happening. We bought it 3 months ago and it has been out ,now it a used item. This is your certified repair shop who says he is in communication with you.Why would you ask to review the owners manual when I first took it in everything was covered since it was brand new. Since it has been in your shop I was told by your representatives the repairs were covered. It is your item that is defective.
Final Business Response /* (4000, 18, 2016/10/07) */
We believe that this issue was resolved under warranty. We paid out warranty claim #WEB-XXXXXX to Scotts Lawn and Garden. As we heard nothing more from Scotts Lawn and Garden nor the Owner of the vehicle, after the warranty claim was approved and paid in full, we assume that the issue has been resolved.
Final Consumer Response /* (2000, 20, 2016/10/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
the issue was resolved