American Lease & Management LLC

Customer - First I would like to apologize for the experience you had with our company We do have a dispatch service that helps drivers out if a vehicle needs to be towed The charge, if the reason for the tow is driver error, is $so I do apologize for the incorrect information relayed to you With regards to the aftermarket parts installed, yes we do install a keypad in order to ensure that the proper payments are made on each vehicle Further as it relates to the total price of the car ($440/week for weeks) this amount includes any/all liability and collision insurance along with ensuring the vehicle will always be properly registered with the DMV and TLC Regarding the funds withdrawn from your [redacted] account, the contract you signed (and separate [redacted] Agreement) says that we will bill [redacted] directly each week that you are active on the car Please let us know if you have any further issues

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

First, I would like to appologize for the difficulty in trying to reach us by phoneWe are aware of this issue and are currently working with a new provider to better service our customers.The driver began a payment plan on 10/**/with a past due balance of $with an agreement of $50/week
begining on 10/**/On 11/**/the driver agreed to pay the open balance of $on 11/**/On 11/**/the driver made the scheduled weekly payment and we agreed to allow a $payment planNo further payments were made on the payment plan and as such, the key code was not given in subsequent weeks in order for the car to start.On 12/*/16, day after the claim was filed, the driver came and settled the open balance and a key code was given

Customer - First I would like to appologize for the poor service provided to you We have identified our phone system as inadequate and are currently taking steps to bring on a full-service call center to handle our volume Second, with regards to the insurance, once submitted we have no
control when the driver is approved or declined The process can take a long time depending on what information is included in the MVR As a result, all drivers are submitted at the moment they supply their information to our representatives

[redacted], I am sorry to hear of your situation. Please refer to Page 1 of your "For Hire Vehicle Rental Agreement" which states, in bold:The minimum rental term is 14 days. Renter must notify EZ 7 days prior to the return of the vehicle of his intention to return the vehicle. Notification must...

be made by email to: [redacted]  you will get email confirmation. You took delivery of the vehicle on 4/**/17 and returned it on 4/**/17 which, to your point, is only 7 days.  As the contract that you signed clearly reads, the minimum term is 14 days and as such your account was charged for the minimum amount of days. If you would like to obtain a copy of your signed contract, please come to one of our locations and a representative will provide one to you.

The driver contacted us on 12/**/2016 to be removed from our insurance. We contacted our insurance company, american transit, the next day 12/**/2016 to remove this driver. We received confirmation the driver was removed on 12/**/2016. Unfortunately, this delay is out of our control as it is up to...

the insurance company to process the request.We apologize for the delay; however, in actuality the request was processed within 3 business days which is the typical turnaround time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer - First I would like to apologize for the experience you had with our company.  We do have a dispatch service that helps drivers out if a vehicle needs to be towed.  The normal charge, if the reason for the tow is driver error, is $300 so I do apologize for the incorrect...

information relayed to you.  With regards to the aftermarket parts installed, yes we do install a keypad in order to ensure that the proper payments are made on each vehicle.  Further as it relates to the total price of the car ($440/week for 182 weeks) this amount includes any/all liability and collision insurance along with ensuring the vehicle will always be properly registered with the DMV and TLC.  Regarding the funds withdrawn from your [redacted] account, the contract you signed (and separate [redacted] Agreement) says that we will bill [redacted] directly each week that you are active on the car.  Please let us know if you have any further issues.

[redacted], MY apologies in not being able to reach our support team by phone. Rest assured this issue has been dealt with as we recently implemented a new phone system that will allow for customers to reach not only the information that they need but also a support person if needed. With regards to you...

not receiving your code, in the past you received your code as you had a balance within our grace amount. As such, you received a code to start the car but also a message about the remaining balance. On the subsequent weekly payment, your outstanding balance was out the grace amount and as a result, did not receive a code to start the car. Once again, I do apologize that you could not get in touch with us over the phone but this issue should not occur again due to the new phone system. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I have read the contract thoroughly it states: ‘It is agreed, understood and acknowledged by both parties that this agreement can be cancelled by both parties without a reason. After the minimum rental  period of 14 days.” I apologize if American Lease is confused about the ramifications of my claim. I had never canceled my rental. I received a text messages and numerous phone calls by American Lease stating that I needed to go to [redacted] Office to have a DMV inspection done ASAP on my vehicle because “it may be expired.” Furthermore, I had a remaining balance that needed to be paid off for the vehicle. When I arrived the next day I was told that my vehicle had been given away and that I had to pay for the two weeks usage of the vehicle when I only had it for 1 week.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]