American Legacy Books

Response regarding ID# [redacted] The client signed an agreement that is very clearWhat he presents as a compromise is his attempt to find some way to avoid the terms of that agreement.Prior to Sept2015, the client-called a few times to ask questions after he read our publicity and marketing web pagesAs displayed there, there are two types of payments: (1) payments for services and (2) payments for postage (if any) to mail promotionalmaterialsWe set the price for our servicesWe don't set any required price for postage.Each author decides his or her own dollar amount for a postage budget for the mailing of promotional cards and book packages -- and we mail the corresponding quantityThe payment for the postage is not due until it's time for the mailing.This client made his payment for services that include set proceduresAs is customary for all authors, he submitted his book and its descriptionAfter several support services with editing, graphic design, web design, and more were provided, he approved his book's display listings on our media-only and outlets-only websites, and the design of his publicity cards and marketing cards for the printing of up to 5,blackswhite cards each.Up to this point, our working relationship was good until the very day that the postage form was emailed to himHe started sending emails saying that he had sent all of his money and all of his elderly widowed mother's moneyHe became remorseful that he had spent a lot and demanded a refundThen, he tried to transfer to a lower, less expensive level after the work for the higher level was well underwayHe wrote a threat about slandering the company online unless all or part of the money was returned.He acts as if he were being forced to mail tens of thousands of promotional cards and thousands of book packagesHe claims that we seek as much as $42,for postage! That is HIS madollar amountWe have NEVER required any dollar amount for postageWe definitely recommend promotional mailings because they are importantWe let authors know the maximum quantity that we can mailWe make suggestions about the quantity to mail, but they are merely suggestionsThe choice always belongs to the authorWe never require any client to pay even a dime for postage.Eventually, he chose to mail none (although it's obviously not a good decision to send no promotional literature to the media or to outlets)As a courtesy, we extended the mailing period, but he was firm about not providing any postage and now the time has passed.The agreement specifically states that, after services have begun, they can't be transferred (to other services), cancelled, refunded, or modified (unless applicable to modification, which these set services are not)He can't cancel and neither can weTherefore, we will continue to do our best for him even under these circumstances.Our main difficulty is that he doesn't understand that not having funds for his own chosen postage budget is not a valid reason to demand a refund, cancellation, or changes to a signed and legally binding agreement in the United States.In an email, this client claimed, “I am a Lawyer." His truthfulness is fluidHe said that a man was his “investor" and “ [redacted] ***” was backing his bookInstead, his investor is his elderly mother, whose life's savings he usedI feel compassion for him due to his issuesNevertheless, following through on his previously emailed threat by using an honorable company such as the Revdex.com as his means to publicly display statements online that could harm the reputation of this publishing company can be considered to be a seriously libeious act

2nd Response to Complaint ID *** (Fax = Revdex.com letter + pages)Except when officially requested by a legal agency, our legal agreementsare not provided to non-legal entities for their use or public displayAlso, we don't provide authorization to our clients to provide such documents to any entities.With that said, we understand your desire to clear up this matter, so we're happy to assist.Our signed agreements are simpleThere are no long, detailed contract agreementsWe use only a few direct sentences to state the terms that make it simple for everyone.On August 31, 2015, an email that stated the discounts and due dates for three installment payments was sent to our client with the agreement/payment form attached.PAYMENTS; This client paid his three installments on time for his servicesThe postage payment wasn't due until it was time for the mailingAuthors decide the amount of their postage budget and we mail accordingly(We supply up to 5,cards at no additional chargeClients pay for the postageLarger quantities can be ordered if desired.)For months, his services were proceeding smoothly until the day that we sent an email to request his choice of postage budgetRight away, he started to call and send threatening email to usHe accused us of seeking outrageous sums of money from him.BOOK PROMOTION: Mailed promotional cards and book packages go to the media and to bookselling outletsThe cards solicit their interestThen, a review book is mailedHosts and producers want a review book before considering doing an interviewBookstores want to review the actual book of an unknown author before deciding about purchasing(Every level includes multiple follcallsSpecialized telephone Solicitation is a feature of Level 5, but this client chose Level with its excellent mailing servicesWe refrain from ineffective bulk email.)Buyer's remorse showed in his anger when he realized that he had paid for his services, but hadn't put postage into his budget

Response regarding ID# ***The client signed an agreement that is very clearWhat he presents as a compromise is his attempt to find some way to avoid the terms of that agreement.Prior to Sept2015, the client-called a few times to ask questions after he read our publicity and marketing
web pagesAs displayed there, there are two types of payments: (1) payments for services and (2) payments for postage (if any) to mail promotionalmaterialsWe set the price for our servicesWe don't set any required price for postage.Each author decides his or her own dollar amount for a postage budget for the mailing of promotional cards and book packages -- and we mail the corresponding quantityThe payment for the postage is not due until it's time for the mailing.This client made his payment for services that include set proceduresAs is customary for all authors, he submitted his book and its descriptionAfter several support services with editing, graphic design, web design, and more were provided, he approved his book's display listings on our media-only and outlets-only websites, and the design of his publicity cards and marketing cards for the printing of up to 5,blackswhite cards each.Up to this point, our working relationship was good until the very day that the postage form was emailed to himHe started sending emails saying that he had sent all of his money and all of his elderly widowed mother's moneyHe became remorseful that he had spent a lot and demanded a refundThen, he tried to transfer to a lower, less expensive level after the work for the higher level was well underwayHe wrote a threat about slandering the company online unless all or part of the money was returned.He acts as if he were being forced to mail tens of thousands of promotional cards and thousands of book packagesHe claims that we seek as much as $42,for postage! That is HIS madollar amountWe have NEVER required any dollar amount for postageWe definitely recommend promotional mailings because they are importantWe let authors know the maximum quantity that we can mailWe make suggestions about the quantity to mail, but they are merely suggestionsThe choice always belongs to the authorWe never require any client to pay even a dime for postage.Eventually, he chose to mail none (although it's obviously not a good decision to send no promotional literature to the media or to outlets)As a courtesy, we extended the mailing period, but he was firm about not providing any postage and now the time has passed.The agreement specifically states that, after services have begun, they can't be transferred (to other services), cancelled, refunded, or modified (unless applicable to modification, which these set services are not)He can't cancel and neither can weTherefore, we will continue to do our best for him even under these circumstances.Our main difficulty is that he doesn't understand that not having funds for his own chosen postage budget is not a valid reason to demand a refund, cancellation, or changes to a signed and legally binding agreement in the United States.In an email, this client claimed, “I am a Lawyer." His truthfulness is fluidHe said that a man was his “investor" and “*** ***” was backing his bookInstead, his investor is his elderly mother, whose life's savings he usedI feel compassion for him due to his issuesNevertheless, following through on his previously emailed threat by using an honorable company such as the Revdex.com as his means to publicly display statements online that could harm the reputation of this publishing company can be considered to be a seriously libeious act

Response regarding ID# [redacted]The client signed an agreement that is very clear. What he presents as a compromise is his attempt to find some way to avoid the terms of that agreement.Prior to Sept. 2015, the client-to-be called a few times to ask questions after he read our publicity and...

marketing web pages. As displayed there, there are two types of payments: (1) payments for services and (2) payments for postage (if any) to mail promotionalmaterials. We set the price for our services. We don't set any required price for postage.Each author decides his or her own dollar amount for a postage budget for the mailing of promotional cards and book packages -- and we mail the corresponding quantity. The payment for the postage is not due until it's time for the mailing.This client made his payment for services that include set procedures. As is customary for all authors, he submitted his book and its description. After several support services with editing, graphic design, web design, and more were provided, he approved his book's display listings on our media-only and outlets-only websites, and the design of his publicity cards and marketing cards for the printing of up to 5,000 blackswhite cards each.Up to this point, our working relationship was good until the very day that the postage form was emailed to him. He started sending emails saying that he had sent all of his money and all of his elderly widowed mother's money. He became remorseful that he had spent a lot and demanded a refund. Then, he tried to transfer to a lower, less expensive level after the work for the higher level was well underway. He wrote a threat about slandering the company online unless all or part of the money was returned.He acts as if he were being forced to mail tens of thousands of promotional cards and thousands of book packages. He claims that we seek as much as $42,000 for postage! That is HIS made-up dollar amount. We have NEVER required any dollar amount for postage. We definitely recommend promotional mailings because they are important. We let authors know the maximum quantity that we can mail. We make suggestions about the quantity to mail, but they are merely suggestions. The choice always belongs to the author. We never require any client to pay even a dime for postage.Eventually, he chose to mail none (although it's obviously not a good decision to send no promotional literature to the media or to outlets). As a courtesy, we extended the mailing period, but he was firm about not providing any postage and now the time has passed.The agreement specifically states that, after services have begun, they can't be transferred (to other services), cancelled, refunded, or modified (unless applicable to modification, which these set services are not). He can't cancel and neither can we. Therefore, we will continue to do our best for him even under these circumstances.Our main difficulty is that he doesn't understand that not having funds for his own chosen postage budget is not a valid reason to demand a refund, cancellation, or changes to a signed and legally binding agreement in the United States.In an email, this client claimed, “I am a Lawyer." His truthfulness is fluid. He said that a man was his “investor" and “[redacted]” was backing his book. Instead, his investor is his elderly mother, whose life's savings he used. I feel compassion for him due to his issues. Nevertheless, following through on his previously emailed threat by using an honorable company such as the Revdex.com as his means to publicly display false statements online that could harm the reputation of this publishing company can be considered to be a seriously libeious act.