To whom it may concern, The limited edition firearm that Mr [redacted] had purchased was placed in production at the same time that he ordered Unfortunately at the time the specific model of firearm was not in inventory which caused a very long delay A rifle was assigned at the end of July to the order and went into production immediately The rifle was delivered on September 6th, to the requested gun shop of the customer’s choice Due to the mismanagement of the inventory levels in 2016, American Legacy Firearms has replaced upper management roles and is focusing on shortening delivery times by increasing inventory To increase inventory levels in the future, we have started purchasing with additional distributors This will allow for faster access to the product needed to keep up with sales We are committed to keeping the inventory up and have replaced the employee responsible for purchasing.Kind regards, Jean V [redacted] General Manager American Legacy Firearms
To Whom It May Concern:Jean our General Manager spoke with the [redacted] on January 3, His order has been cancelled and a full refund has been submittedHis check is in the mail and he should be receiving it within a few days, for the full refund of $Thank you for your patience.Kind regards,Aimee C***
---------------------------- Original Message ---------------------------- [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] --------------------------------------------------------------------------I'll try this again I responded to your first e-mail but it didn't getto you.I had two calls from the folks at American Legacy Firearms (ALF) firstwas the 28th of Dec (Todd/Sales) and next on the 29th (Candy/Sales)both telling me the guns would be at ***'s Gun Shop on the 29th ofDecember.Called ***'s on the afternoon of the 29th, they were in the shop for meto pick-up 35-miles each way, picked them up, the are AWESOME (AllThree).Sent e-mail to ALF on Jan and stated they were AWESOME Alsolisted small items that were missing These included mostly registrationpaper, parts & accessory reorder forms A collector keeps all these itemswith the box for future resale value Also a "T" handle (plastic Tool)used to install the gun grips was in two of the three boxes, asked for a3rd "T" handleCalled ALF on Jan and talked to Casidey/Sales, said guns wereAWESOME, and gave him the list as well and asked him to look for thee-mail/items if he could.Today, the 5th of Jan 18, have had two (2) ALF promotional e-mails for newguns, but no response to my call or e-mail.Close the complaint Also, Please request "on my behalf" that they sendmissing items if possible, and REMOVE ME FROM ALL ALF E-MAIL LISTINGS FORTHE FUTURE PROMO SALES No More Please.Thank you for your time and assistance with this issue Respectfully, ***
To whom it may concern, The limited edition firearm that Mr [redacted] purchased was placed in production at the same time that he ordered At that time the specific model of firearm was not in inventory which caused a delay At the end of August, American Legacy Firearms replaced the employee in charge of purchasing the inventory Soon after, the specific model of firearm was purchased and arrived in the beginning of October and immediately assigned to the order The rifle was delivered on November 1st, to the requested gun shop of the customer’s choice Due to the mismanagement of inventory in 2016, American Legacy Firearms is focusing on shortening delivery times by increasing inventory/purchasing To increase inventory levels we have started purchasing with additional distributors This will allow for faster access to the product needed to keep up with inventory levels Changes have been made in management as well to make sure that these delays do not occur in the future and oversee that we do not fall behind again.Kind regards, Jean V [redacted] General Manager American Legacy Firearms
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me I expect to receive my refund within the business days as promised in this email If I do not receive this refund as promised in the email, I will again be contacting the Revdex.com Regards, [redacted]
November 30th,To whom it may concern; Mr [redacted] 's order has taken a long time to complete due to the inability of our company to acquire the needed firearm for this editionThe reason the shipping dates kept getting pushed back was due to no delivery on our back order with our distributorsThere were revolvers ordered and we have been picking up every revolver we can when they are availableWe even have gone as far as to purchase the revolver for full retail price in order to fulfill our ordersMr [redacted] 's revolvers have been received and are production as we speakThey are currently in the finishing stages of engravingOnce all revolvers are completed and assembled,they will go through final inspection and a functionality testWe are estimatingthat the firearms will be ready to shipwithin weeks Johannes van O [redacted] General Manager American Legacy Firearms [redacted] ***
February 21, 2018To whom it may concern, [redacted] purchased a limited edition firearm from our company in February and paid in full.Due to the mismanagement of the inventory levels in 2016, American Legacy Firearms has replaced upper management roles and is focusing on shortening delivery times by increasing inventory To increase inventory levels in the future, we have started purchasing with three additional distributors This has allowed for faster access to the product needed to keep up with sales We are committed to keeping the inventory up and have replaced the employee responsible for purchasing After speaking with our production company, the revolver is in the final stages and will be ready to ship next week We have contacted the dealer for the customer and they are faxing us the appropriate documents to ship the firearm toWe will contact Mr [redacted] with the tracking information when we ship the gun.We sincerely apologize for the delay in your firearm and appreciate your patience with our companyKind regards, Aimee C***American Legacy Firearms
December 6, 2017To Whom It May Concern:Mr [redacted] ordered his firearm from our company and was on a layaway plan with usOn November 28, the customer cancelled his order due to financial reasonsOur company policy states that refunds can take up to days to processOn December 4, a check was refunded and mailed to the customerWe apologize for any inconvenience this may have caused to the customerSincerely,Aimee
Mr [redacted] purchased a limited edition pistol from our company in late September and paid in fullDue to the mismanagement of the inventory and purchasing levels in 2016, American Legacy Firearms has replaced upper management roles and is focusing on shortening delivery times by increasing inventory To increase inventory levels in the future, we have started purchasing with three additional distributors This has allowed for faster access to the product needed to keep up with sales We are committed to keeping the inventory up and have replaced the employee responsible for purchasing After speaking with our production company, I found out that Mr***'s pistol is in the metal running part of productionI called Mr [redacted] this morning and apologized for the delay in receiving his pistol as well as the lack of communication on our end in letting him know what the status was on his pistolI informed him that he should have his gun by late August and we would be in touch with shipping and tracking informationWe are committed to our delivery but volume and availability have put us a bit behind from our original estimatesWe will do our best to have his gun out quicker to himSincerely, Aimee C***
To whom it may concern, The limited edition firearm that Mr [redacted] had purchased was placed in production at the same time that he ordered Unfortunately at the time the specific model of firearm was not in inventory which caused a very long delay A rifle was assigned at the end of July to the order and went into production immediately The rifle was delivered on September 6th, to the requested gun shop of the customer’s choice Due to the mismanagement of the inventory levels in 2016, American Legacy Firearms has replaced upper management roles and is focusing on shortening delivery times by increasing inventory To increase inventory levels in the future, we have started purchasing with additional distributors This will allow for faster access to the product needed to keep up with sales We are committed to keeping the inventory up and have replaced the employee responsible for purchasing.Kind regards, Jean V [redacted] General Manager American Legacy Firearms
To Whom It May Concern:Jean our General Manager spoke with the [redacted] on January 3, His order has been cancelled and a full refund has been submittedHis check is in the mail and he should be receiving it within a few days, for the full refund of $Thank you for your patience.Kind regards,Aimee C***
---------------------------- Original Message ---------------------------- [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] --------------------------------------------------------------------------I'll try this again I responded to your first e-mail but it didn't getto you.I had two calls from the folks at American Legacy Firearms (ALF) firstwas the 28th of Dec (Todd/Sales) and next on the 29th (Candy/Sales)both telling me the guns would be at ***'s Gun Shop on the 29th ofDecember.Called ***'s on the afternoon of the 29th, they were in the shop for meto pick-up 35-miles each way, picked them up, the are AWESOME (AllThree).Sent e-mail to ALF on Jan and stated they were AWESOME Alsolisted small items that were missing These included mostly registrationpaper, parts & accessory reorder forms A collector keeps all these itemswith the box for future resale value Also a "T" handle (plastic Tool)used to install the gun grips was in two of the three boxes, asked for a3rd "T" handleCalled ALF on Jan and talked to Casidey/Sales, said guns wereAWESOME, and gave him the list as well and asked him to look for thee-mail/items if he could.Today, the 5th of Jan 18, have had two (2) ALF promotional e-mails for newguns, but no response to my call or e-mail.Close the complaint Also, Please request "on my behalf" that they sendmissing items if possible, and REMOVE ME FROM ALL ALF E-MAIL LISTINGS FORTHE FUTURE PROMO SALES No More Please.Thank you for your time and assistance with this issue Respectfully, ***
To whom it may concern, The limited edition firearm that Mr [redacted] purchased was placed in production at the same time that he ordered At that time the specific model of firearm was not in inventory which caused a delay At the end of August, American Legacy Firearms replaced the employee in charge of purchasing the inventory Soon after, the specific model of firearm was purchased and arrived in the beginning of October and immediately assigned to the order The rifle was delivered on November 1st, to the requested gun shop of the customer’s choice Due to the mismanagement of inventory in 2016, American Legacy Firearms is focusing on shortening delivery times by increasing inventory/purchasing To increase inventory levels we have started purchasing with additional distributors This will allow for faster access to the product needed to keep up with inventory levels Changes have been made in management as well to make sure that these delays do not occur in the future and oversee that we do not fall behind again.Kind regards, Jean V [redacted] General Manager American Legacy Firearms
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me I expect to receive my refund within the business days as promised in this email If I do not receive this refund as promised in the email, I will again be contacting the Revdex.com Regards, [redacted]
November 30th,To whom it may concern; Mr [redacted] 's order has taken a long time to complete due to the inability of our company to acquire the needed firearm for this editionThe reason the shipping dates kept getting pushed back was due to no delivery on our back order with our distributorsThere were revolvers ordered and we have been picking up every revolver we can when they are availableWe even have gone as far as to purchase the revolver for full retail price in order to fulfill our ordersMr [redacted] 's revolvers have been received and are production as we speakThey are currently in the finishing stages of engravingOnce all revolvers are completed and assembled,they will go through final inspection and a functionality testWe are estimatingthat the firearms will be ready to shipwithin weeks Johannes van O [redacted] General Manager American Legacy Firearms [redacted] ***
February 21, 2018To whom it may concern, [redacted] purchased a limited edition firearm from our company in February and paid in full.Due to the mismanagement of the inventory levels in 2016, American Legacy Firearms has replaced upper management roles and is focusing on shortening delivery times by increasing inventory To increase inventory levels in the future, we have started purchasing with three additional distributors This has allowed for faster access to the product needed to keep up with sales We are committed to keeping the inventory up and have replaced the employee responsible for purchasing After speaking with our production company, the revolver is in the final stages and will be ready to ship next week We have contacted the dealer for the customer and they are faxing us the appropriate documents to ship the firearm toWe will contact Mr [redacted] with the tracking information when we ship the gun.We sincerely apologize for the delay in your firearm and appreciate your patience with our companyKind regards, Aimee C***American Legacy Firearms
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]
December 6, 2017To Whom It May Concern:Mr [redacted] ordered his firearm from our company and was on a layaway plan with usOn November 28, the customer cancelled his order due to financial reasonsOur company policy states that refunds can take up to days to processOn December 4, a check was refunded and mailed to the customerWe apologize for any inconvenience this may have caused to the customerSincerely,Aimee
Mr [redacted] purchased a limited edition pistol from our company in late September and paid in fullDue to the mismanagement of the inventory and purchasing levels in 2016, American Legacy Firearms has replaced upper management roles and is focusing on shortening delivery times by increasing inventory To increase inventory levels in the future, we have started purchasing with three additional distributors This has allowed for faster access to the product needed to keep up with sales We are committed to keeping the inventory up and have replaced the employee responsible for purchasing After speaking with our production company, I found out that Mr***'s pistol is in the metal running part of productionI called Mr [redacted] this morning and apologized for the delay in receiving his pistol as well as the lack of communication on our end in letting him know what the status was on his pistolI informed him that he should have his gun by late August and we would be in touch with shipping and tracking informationWe are committed to our delivery but volume and availability have put us a bit behind from our original estimatesWe will do our best to have his gun out quicker to himSincerely, Aimee C***