Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I waited for two weeks for a scheduled from them and on the [redacted] they gave me a schedule for - 5/*/ They did not adhere to the schedule and they did not complete the work I still do not have my tub installed The front porch is still not completed the front door has not been delivered or installedThe back deck is still not completely framed out or installed The back door in the basement is still broken The kitchen door to the deck has not been delivered or installed The two storm doors have not been installed The condenser has not be delivered or installedThe stone finish has not been started The basement steps have not be finished and the handrails have not been installed The gutters have not been delivered or installed the repairs to the cement have not been done In the weeks since I have filed this complaint I have had some vinyl siding fixed (it was bowing under the bay window)I have had to closet door handles installed A hole in the ceiling of the laundry room repaired and the a/c condenser platform installed what I would consider maybe two day's work for one person took almost months to do Once again I am making daily calls and once again I am getting no real answers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: the complaint is still open because the job is not complete yetAlso no workers have showed up this week and no phone calls have been made to me for reasons why In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] [redacted]
Unfortunately, communication and scheduling was difficult with this customerAfter repeatedly going back and forth with many unsettled contract changes as per customers request, both parties decided it would not benefit finishing this project togetherRespectfully, [redacted] ***
Dear [redacted] , We are currently addressing the ***'s issues and are working out a mutually agreeable solution to resolve this situationWe have had electrician and plumber out to make repairs and we are in the process of having a defective hot water heater replacedWe will keep you advised Respectfully, [redacted] ***
Dear [redacted] , [redacted] has spoken with [redacted] and told her the patio door she selected was upgraded with internal blinds and will be approximately 1-weeks longer due to the special orderGarage door has been measured and ordered which has also been upgraded to insulated type and will take approximately more weeksElectrician has been scheduled and will be there next week to check and fix outletsThe banging of the pipes has recently been brought to our attention and the plumber has been called and we will advise on his schedule to inspect and fix any issues as wellAs discussed, due to the inconvenience of doing the wood floor they would have to leave the house so we will do that part lastWe look forward to completing everything over next few weeks Thank you again, [redacted] ***
Dear [redacted] We have been in contact with this home owner and are working out logistics concerning finishing project, finances etcWe both feel something can be worked out amicably.Thank you, [redacted] ***
I signed a contract with American Legend to renovate my entire home, including a rear extensionStarted out right, but as soon as they collected most of the money the work slowed and their attitude became worseTerrible communication, terrible contractorsLied to my face on several occasionsWere always asking for money before things were completedthey always had an excuses for why something was not being done or why men didn't show up.I Had to kick them off the job and hire someone else to finishAvoid using this company them at all costs!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I left *** a message regarding the electrical and plumbing, a/c issues in my home this morming So I'm not sure why he placed this update with the Revdex.com because we are no further along since the last one He did not return my call As far as him putting in a call to the electrician, [redacted] has been telling me this since I filed this complaint Electirican and plumber have not been to my house to address these issues [redacted] has been informing me of the special order door for over a month I have been asking for electrician and plumber since October American Legend has conducted several walk throuh of the home and a "punch list" was given to them each time They were well informed of the issues that need to be addressed in my home I have also emailed punch lists to *** After each walk through I was promised my house would be finished in a few weeks I have brought the electicial and plumbing issues to ***, ***, [redacted] and [redacted] since October of Maybe [redacted] recently heard of my plubing issue but I did inform and ask for plumber and electrician He has told me he put calls in and is waiting for them to work on the house on [redacted] and they will stop by my houseI am still waiting I have had numerous conversations with [redacted] regarding my electricial issues in addition to outlets that are dangerous and cannot be used they smoke and have ruined vacumn cleaners, and an air purifier - I considre this and urgent issue) gfi outlets need to be installed in the kitchen - there are outlets behind and located closed the the sink, there is also one more outlet that is hanging out of the wall in the main living room The wood floor needs to be repaired - many pieces of wood need to be replaced before it is sanded and finished and I am aware that I will be inconvenienced during this time I feel [redacted] should call and schedule plumber and electrician to do work in my house immeditely He keeps telling me he put a call in but never gets a plumber of electrician to my house to do work I would like to keep this complaint open for weeks to give American Legend the opportunity to resolve all of my issues If they do not resolve my issues in weeks I will then close this complaint and pursue legal action Every time we use the water we hear banging noises When I brought this to ***'s attention [many times] he said there are loose pipes in the crawl space I have informed [redacted] of this over and over again Still no plumber to resolve this issue The a/c person was at the house and made adjustments to the central air [redacted] called to ask how it was working few days later and I told him it was much better but it was much colder in the back bedroom as compared to the front bedroom *** said it needed an adjustment and would have the a/c person come back to the house and make this adustment A/C guy never came to the house to make adjustment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] And [redacted] ***
Dear [redacted] ,We are making progress as we are ableThere is a substantial balance on this job due to Sandy storm insurance and NY Rising and it is difficult to fund ourselvesWe are making every attempt to complete this project and we are confident it will be completed shortlyWe have assigned a new project manager to work with the home owner to help expedite thingsThank you in advance for your help.Respectfully, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I waited for two weeks for a scheduled from them and on the [redacted] they gave me a schedule for - 5/*/ They did not adhere to the schedule and they did not complete the work I still do not have my tub installed The front porch is still not completed the front door has not been delivered or installedThe back deck is still not completely framed out or installed The back door in the basement is still broken The kitchen door to the deck has not been delivered or installed The two storm doors have not been installed The condenser has not be delivered or installedThe stone finish has not been started The basement steps have not be finished and the handrails have not been installed The gutters have not been delivered or installed the repairs to the cement have not been done In the weeks since I have filed this complaint I have had some vinyl siding fixed (it was bowing under the bay window)I have had to closet door handles installed A hole in the ceiling of the laundry room repaired and the a/c condenser platform installed what I would consider maybe two day's work for one person took almost months to do Once again I am making daily calls and once again I am getting no real answers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: the complaint is still open because the job is not complete yetAlso no workers have showed up this week and no phone calls have been made to me for reasons why In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] [redacted]
Unfortunately, communication and scheduling was difficult with this customerAfter repeatedly going back and forth with many unsettled contract changes as per customers request, both parties decided it would not benefit finishing this project togetherRespectfully, [redacted] ***
Dear [redacted] , We are currently addressing the ***'s issues and are working out a mutually agreeable solution to resolve this situationWe have had electrician and plumber out to make repairs and we are in the process of having a defective hot water heater replacedWe will keep you advised Respectfully, [redacted] ***
Dear [redacted] , [redacted] has spoken with [redacted] and told her the patio door she selected was upgraded with internal blinds and will be approximately 1-weeks longer due to the special orderGarage door has been measured and ordered which has also been upgraded to insulated type and will take approximately more weeksElectrician has been scheduled and will be there next week to check and fix outletsThe banging of the pipes has recently been brought to our attention and the plumber has been called and we will advise on his schedule to inspect and fix any issues as wellAs discussed, due to the inconvenience of doing the wood floor they would have to leave the house so we will do that part lastWe look forward to completing everything over next few weeks Thank you again, [redacted] ***
Dear [redacted] We have been in contact with this home owner and are working out logistics concerning finishing project, finances etcWe both feel something can be worked out amicably.Thank you, [redacted] ***
I signed a contract with American Legend to renovate my entire home, including a rear extensionStarted out right, but as soon as they collected most of the money the work slowed and their attitude became worseTerrible communication, terrible contractorsLied to my face on several occasionsWere always asking for money before things were completedthey always had an excuses for why something was not being done or why men didn't show up.I Had to kick them off the job and hire someone else to finishAvoid using this company them at all costs!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I left *** a message regarding the electrical and plumbing, a/c issues in my home this morming So I'm not sure why he placed this update with the Revdex.com because we are no further along since the last one He did not return my call As far as him putting in a call to the electrician, [redacted] has been telling me this since I filed this complaint Electirican and plumber have not been to my house to address these issues [redacted] has been informing me of the special order door for over a month I have been asking for electrician and plumber since October American Legend has conducted several walk throuh of the home and a "punch list" was given to them each time They were well informed of the issues that need to be addressed in my home I have also emailed punch lists to *** After each walk through I was promised my house would be finished in a few weeks I have brought the electicial and plumbing issues to ***, ***, [redacted] and [redacted] since October of Maybe [redacted] recently heard of my plubing issue but I did inform and ask for plumber and electrician He has told me he put calls in and is waiting for them to work on the house on [redacted] and they will stop by my houseI am still waiting I have had numerous conversations with [redacted] regarding my electricial issues in addition to outlets that are dangerous and cannot be used they smoke and have ruined vacumn cleaners, and an air purifier - I considre this and urgent issue) gfi outlets need to be installed in the kitchen - there are outlets behind and located closed the the sink, there is also one more outlet that is hanging out of the wall in the main living room The wood floor needs to be repaired - many pieces of wood need to be replaced before it is sanded and finished and I am aware that I will be inconvenienced during this time I feel [redacted] should call and schedule plumber and electrician to do work in my house immeditely He keeps telling me he put a call in but never gets a plumber of electrician to my house to do work I would like to keep this complaint open for weeks to give American Legend the opportunity to resolve all of my issues If they do not resolve my issues in weeks I will then close this complaint and pursue legal action Every time we use the water we hear banging noises When I brought this to ***'s attention [many times] he said there are loose pipes in the crawl space I have informed [redacted] of this over and over again Still no plumber to resolve this issue The a/c person was at the house and made adjustments to the central air [redacted] called to ask how it was working few days later and I told him it was much better but it was much colder in the back bedroom as compared to the front bedroom *** said it needed an adjustment and would have the a/c person come back to the house and make this adustment A/C guy never came to the house to make adjustment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] And [redacted] ***
Dear [redacted] ,We are making progress as we are ableThere is a substantial balance on this job due to Sandy storm insurance and NY Rising and it is difficult to fund ourselvesWe are making every attempt to complete this project and we are confident it will be completed shortlyWe have assigned a new project manager to work with the home owner to help expedite thingsThank you in advance for your help.Respectfully, [redacted] ***