American Life & Accident Insurance Coof Ky

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] This issue has not been resolvedOutside of the complete lack of communication and the inconvenience there are two major issuesFirst is the issue of the rental car which per [redacted] headquarters is covered under my contract [redacted] offer five days of compensation when the part needed to start the car took over a week just to get to the shop and took an additional two to three days to installSecond when my girlfriend came to pick up my truck and asked for assistance with correctly documenting the damage caused by the tow truck company she was rejectedThen when I spoke to [redacted] previously I asked him to take a picture of the damage which he said he would! Upon arriving to pick up the car no picture was taken instead I have the damaged wheel and rod that was placed into my truck to dispose ofI feel like because I triedto demonstrate patience and understanding with this process I was taken for granted

Let me start by apologizing for the lack of comunication on our part and the inconvenience of being without your vehicle during the repair At this point I believe we have reached a resolution with Mr [redacted] with regards to this issue This communication was handled by phone between Mr [redacted] and [redacted] our service director Since we had this conversation before hearing from the Revdex.com a follcall was made to verify we didn't misinterpret the arrangements made We asked for a return call if there was still any issues and we didn't hear back from the customer If there is still unresolved differences I would be happy to address them personally -- please let me know.Best regards, [redacted] ***

Here’s the invoice he signed All 27pt inspections include a brake inspectionWe measure the front brake pads and removed only the brakes drums in order to measure the rear brake shoes The front brakes had 9mm remaining (new are 11mm) and the rear brakes had 1mm remaining (new are approximately 5-6mm) Customer was quoted $194.95+tx to replace the rear brakes shoes and resurface the drumsCustomer told the service advisor that he would take care of that work himself Customer called approximately 3-days later and stated “I took my vehicle to my mechanic and he told me that when the dealership inspected the rear brakes, they removed a spring and reinstalled it incorrectly” I advised the customer that only the brake drums and not the springs are removed for inspection