American Limos & Transportation

To Whom it may concern, The customer will receive a refund with hrs on her credit card Thank you Kathy ***

RE: Whirlpool Hot Water Tank Installation We take every customer’s satisfaction very seriously and would like to take this time to respond to your complaintMrRooter Plumbing of Rochester installs several brands of water heaters, however, Whirlpool is not our standard equipmentWhen you
requested our emergency services in June 2014, that product was readily available so we responded to your call as soon as possibleOur customers have not typically had issues with Whirlpool or other brands of water heaters that we install so this was an unusual problemWhirlpool is a trusted brand name, yet this particular water heater malfunctioned significantly before it should have; therefore, the year manufacturer’s warranty covered all the equipment costsUnfortunately, the manufacturer’s warranty does not cover additional labor costs which is why you were billed the additional amount of $The shipping delays of the replacement parts from the manufacturer are not acceptable and we have determined not to work with Whirlpool water heaters in the futureWe placed multiple calls to Whirlpool demanding that the parts ship overnight and MrRooter Plumbing of Rochester apologizes for their lack of responsivenessPlease accept the cancellation of your invoice #in the amount of $and a “10% off” coupon for any future plumbing work you may require for the inconvenienceWhile we do not accept the misdeeds of the manufacturer, your business and satisfaction is very important to usThank youBest Regards, Maurice A***, President

MrRooter should also refund our one year service contract ($99)We have asked them to do so, but they have not responded

To Whom it may concern,I have reached out to get the invoice from *** Heating , unfortunately the customer service representative would not allow me to have the invoice until *** *** *** gave them the approval to have it sent to meI did call *** *** *** and left a messageAt
this time I have not heard from herThe customer did stop payment on my account as well which then in turn has cost me a $feeI will have to resolve this with the higher beings

To whom it may concern, I spoke with the custom today and told him this refund wil* be issuesThe refund has been process by check and should arrive early next weekThe tota* of the refund is $plus tax of $7.92 a tota* of $106.92. Respectfully your, Katherine * ***

To Whom it may concern, The customer will receive a refund with 24 hrs on her credit card.  Thank you  Kathy [redacted]