American Machine & Tool Co., Inc. Of

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I have reached out to *** ***, and have begun taking steps to rectify this situation. We sent a letter of apology to the customer, also a letter to the credit bureau was sent to have the inquiry removed from his reportA copy of the vin inquiry was sent to *** *** showing
that the vehicle was not in his nameDanny P*** has been severely reprimanded, and we have had more training for our staff to ensure this will never happen again

[A default letter is provided here which indicates your acceptance of
the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

We called the customer on Jan 6,and explained that there are dealership fees that did apply to the carWe also told him because it wasn't explained to him that we would sale him the car for $plus his taxes and plates

Complaint: [redacted]
I am rejecting this response because:Honda Universe misrepresented every aspect of the sale (history, price, financing etc.) of the car. At this point of so much uncertainty doing business with them would be an infliction of even more distress.
Regards,
[redacted]

I'm responding to the complaint of [redacted].. she actual in my showroom now. We gave her car back to her.. She did purchase a car from us but she was not approved at the condition that she wanted to be. We did offer the car to her but she did not want to pay the payment..  So we...

return her acura gave her new floor mats and detailed it for her.. When she left the dealership she seem to be happy,,,.   [redacted]

Please be aware that the complaint is handled.  [redacted] is being placed in a rental vehicle at no cost, Honda Motor America is covering all the charges.  As for her 2011 Honda Fit, it is parked in her garage and the parts were ordered, but are currently on back order, her...

reference # is [redacted].  As soon as we receive the parts, Ms. [redacted] vehicle with be repaired.  We will maintain contact with Ms. [redacted] for part updates.  If you have any questions, please do not hesitate to contact me.

On 10/18/17 [redacted] came into Honda Universe to purchase a vehicle he saw on our website. The price as clearly stated on our website was 13,598, plus 1195 pre-delivery inspection fee of 1195.00. The customer offered to pay 12,500 plus tax. The price he was offering was less than what we...

owned the car for. The sales manager even discounted the car further than the advertised price tp try to earn the customers business. It was at this point the customer walked out of the dealership. We review our website on a daily basis to ensure  the accuracy of our ads.                                      ...⇄ Sincerely, John M[redacted]                                  �...⇄    Customer Relations Manager                                    �...⇄ Universe

The $500.00 check was personally hand delivered to the customer.Regards,[redacted]

The customer receive their car back in better condition than when it was traded in. The customer requested that we detail their car and give them brand new acura floor mats which we did.. There was no compliant when the customer left.The dealership did everything that the customer asked at that time.'  [redacted]

Complaint: [redacted]
I am rejecting this response because:Yes  they returned the car to me today after 2 weeks of no response and the day I submitted a claim with the Revdex.com.  The car has an extra $4,000 miles on it and even after being cleaned still reeks of cigarettes. John was great, even gave me gas money out of his own pocket bc my fuel light was on upon receiving the vehicle but still no one knew where my vehicle was or why it took so long to get returned to the dealership. They still sold the vehicle to an auction without paying off Acura, making me late on my payments, which acura is aware off and also called the business several times with no response. Floor mats were also promised bc they were missing from the vehicle but who knows if or when they will show up to the dealership.  So yes I am happy I have my vehicle back, but I am not happy with how it went about and that nothing can be done about the excess miles or missed payments. 
Regards,
[redacted]

The customer never came to me with this issue. Here at Honda universe our goal is to keep and make every customer happy. Please have the cusomter contact me and I would be happy to give them their $49.00 back..  thank you!![redacted]General Sales Manager[redacted]

We have reversed the deal, and customer returned the car.

Our goal at Honda Universe is 100% satisfaction.  The vehicle was not sold as a certified  pre-owned vehicle and when the customer returned to the dealership regarding the vehicle issues we addressed all of the concerns.  The customer then returned again and at the...

time was offered another vehicle which the customer declined.[redacted]General Sales Manager

Complaint: [redacted]
I am rejecting this response because:I have not yet received the $500.00 check for the value of my trade in, as per promised by Honda Universe.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I heard from the Honda dealer, thanks to you.  I will be getting a rental car to drive until my car is fixed.  Currently the parts aren't in. I am satisfied with this solution.

Complaint: [redacted]
I am rejecting this response because:Yes, they did say they would reverse the deal/take the car back, however;I am still awaiting a check from Honda Universe for the value of my trade in. They did in fact make me drive their car back to them (as a "return"), and I was lead to believe that I would get my trade in back as well, however when I arrived to the Honda dealership with their car to return it the General Manager did not have my trade-in on the lot (that it was gone) and he told me I would receive a check for the value of my trade in. The trade in value of 500.00 is what Honda Universe offered me, and it is what I should be receiving in the mail. Again I have not received the value of my trade in that they still have.
Regards,
[redacted]

To whom it may concern,   In response to complaint # [redacted], I have attached certain documents regarding this issue. Included are notes by a master technician, authorization signed by the customer to perform work, and the bill for services. I am also sending a copy of the customers dispute...

form sent to [redacted] which they declined the customers refund after reviewing our paperwork. It is our corporate policy that no service be performed without signed consent of the customer, which he did sign and then tried to dispute. If you have any further questions regarding this matter please call John M[redacted] at [redacted], I hope the information that I have included will resolve the complaint.   John M[redacted] Customer Service Manager Honda Universe

Honda Universe has been working with the customer.  Once the vehicle was returned to the dealership the deal was reversed.  The customers original trade-in is no longer in our inventory and therefore could not be returned.  A check for $500, the original trade-in valued has been processed and mailed to the customer.

To whom it may concern..  [redacted] credit score is a 590 on one credit report and 710 on one credit report. So the salesman did not lie.  We do apologize if for any reason one of our managers got into a argument with the customer..I see what the customer want us to do to make them...

happy.. Here at Honda universe our goal is  to make and keep every customer happy.. Unfortunately the things that are being ask for I can do.[redacted] is calling the customer to apologize for their phone conversation. I understand the customer wanted 15000 miles instead of 12000 miles. I can't change the customer  contract so in turn to keep the customer happy I'm willing to give the customer $500.00 which would equal 15000 miles over the term..  
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