The customer receive their car back in better condition than when it was traded inThe customer requested that we detail their car and give them brand new acura floor mats which we didThere was no compliant when the customer left.The dealership did everything that the customer asked at that time.' [redacted]
Complaint: [redacted] I am rejecting this response because:Yes they returned the car to me today after weeks of no response and the day I submitted a claim with the Revdex.com The car has an extra $4,miles on it and even after being cleaned still reeks of cigarettesJohn was great, even gave me gas money out of his own pocket bc my fuel light was on upon receiving the vehicle but still no one knew where my vehicle was or why it took so long to get returned to the dealershipThey still sold the vehicle to an auction without paying off Acura, making me late on my payments, which acura is aware off and also called the business several times with no responseFloor mats were also promised bc they were missing from the vehicle but who knows if or when they will show up to the dealership So yes I am happy I have my vehicle back, but I am not happy with how it went about and that nothing can be done about the excess miles or missed payments Regards, [redacted]
Honda Universe has been working with the customer Once the vehicle was returned to the dealership the deal was reversed The customers original trais no longer in our inventory and therefore could not be returned A check for $500, the original travalued has been processed and mailed to the customer
To whom it may concern, In response to complaint # [redacted] , I have attached certain documents regarding this issueIncluded are notes by a master technician, authorization signed by the customer to perform work, and the bill for servicesI am also sending a copy of the customers dispute form sent to [redacted] which they declined the customers refund after reviewing our paperworkIt is our corporate policy that no service be performed without signed consent of the customer, which he did sign and then tried to disputeIf you have any further questions regarding this matter please call John M [redacted] at [redacted] ***, I hope the information that I have included will resolve the complaint John M [redacted] Customer Service Manager Honda Universe
On 10/18/ [redacted] came into Honda Universe to purchase a vehicle he saw on our websiteThe price as clearly stated on our website was 13,598, plus pre-delivery inspection fee of The customer offered to pay 12,plus taxThe price he was offering was less than what we owned the car forThe sales manager even discounted the car further than the advertised price tp try to earn the customers businessIt was at this point the customer walked out of the dealershipWe review our website on a daily basis to ensure the accuracy of our ads Sincerely, John M*** Customer Relations Manager Honda Universe
The customer receive their car back in better condition than when it was traded inThe customer requested that we detail their car and give them brand new acura floor mats which we didThere was no compliant when the customer left.The dealership did everything that the customer asked at that time.' [redacted]
Complaint: [redacted] I am rejecting this response because:Yes they returned the car to me today after weeks of no response and the day I submitted a claim with the Revdex.com The car has an extra $4,miles on it and even after being cleaned still reeks of cigarettesJohn was great, even gave me gas money out of his own pocket bc my fuel light was on upon receiving the vehicle but still no one knew where my vehicle was or why it took so long to get returned to the dealershipThey still sold the vehicle to an auction without paying off Acura, making me late on my payments, which acura is aware off and also called the business several times with no responseFloor mats were also promised bc they were missing from the vehicle but who knows if or when they will show up to the dealership So yes I am happy I have my vehicle back, but I am not happy with how it went about and that nothing can be done about the excess miles or missed payments Regards, [redacted]
Honda Universe has been working with the customer Once the vehicle was returned to the dealership the deal was reversed The customers original trais no longer in our inventory and therefore could not be returned A check for $500, the original travalued has been processed and mailed to the customer
To whom it may concern, In response to complaint # [redacted] , I have attached certain documents regarding this issueIncluded are notes by a master technician, authorization signed by the customer to perform work, and the bill for servicesI am also sending a copy of the customers dispute form sent to [redacted] which they declined the customers refund after reviewing our paperworkIt is our corporate policy that no service be performed without signed consent of the customer, which he did sign and then tried to disputeIf you have any further questions regarding this matter please call John M [redacted] at [redacted] ***, I hope the information that I have included will resolve the complaint John M [redacted] Customer Service Manager Honda Universe
On 10/18/ [redacted] came into Honda Universe to purchase a vehicle he saw on our websiteThe price as clearly stated on our website was 13,598, plus pre-delivery inspection fee of The customer offered to pay 12,plus taxThe price he was offering was less than what we owned the car forThe sales manager even discounted the car further than the advertised price tp try to earn the customers businessIt was at this point the customer walked out of the dealershipWe review our website on a daily basis to ensure the accuracy of our ads Sincerely, John M*** Customer Relations Manager Honda Universe