To Whom it Concerns at the Revdex.com, Sorry for the delayed response. I have the same response as before. We would like to schedule a time to visually inspect the floor. we do not believe that this request is unreasonable. It may be that we agree to a 3rd party "intervention", but we will only do so at our expense if we are allowed to inspect the floor first.Thank you. [redacted]
Complaint: [redacted]
I am rejecting this response because:Good Afternoon, We've been at this junction before; Attached I've added a snippet of what has created this fiasco; In the attached pictures, you'll noticed that the floor was scoured (intentionally by the installer), in order to refine the installation process;following all the installer's tips.n.tricks, you'll notice that my house was covered in dust. Adhering to this, I was forced to pay someone to clean this mess (an un-necessary out-of-pocket expense). The installer and his helper can attest to that statement as well. With all due respect, I don't want any of Floor Depot's people in my home anymore, hence my request for a third-party intervention; You'll find that my job was a mere 500 sq. foot; In the pictures depicted, where the planks are selectively taken out during that iteration of a fix, it covers about 240 sq foot of the initial job. I feel that I've been extremely patient throughout this entire ordeal, hence my request is not too far from a stretch. If the vendor would inquire via their installer, they would get cross-validation on the efforts | mishaps applied throughout the installation experience. I welcome the third-party inquire, if agreed upon.. As a vendor with many resources, I don't think that this is an unreasonable request, considering that they work with other folks that are in their network.
Regards,
[redacted]
To Whom it Concerns at the Revdex.com, Sorry for the delayed response. I have the same response as before. We would like to schedule a time to visually inspect the floor. we do not believe that this request is unreasonable. It may be that we agree to a 3rd party "intervention", but we will only do so at our expense if we are allowed to inspect the floor first.Thank you. [redacted]
Complaint: [redacted]
I am rejecting this response because:Good Afternoon, We've been at this junction before; Attached I've added a snippet of what has created this fiasco; In the attached pictures, you'll noticed that the floor was scoured (intentionally by the installer), in order to refine the installation process;following all the installer's tips.n.tricks, you'll notice that my house was covered in dust. Adhering to this, I was forced to pay someone to clean this mess (an un-necessary out-of-pocket expense). The installer and his helper can attest to that statement as well. With all due respect, I don't want any of Floor Depot's people in my home anymore, hence my request for a third-party intervention; You'll find that my job was a mere 500 sq. foot; In the pictures depicted, where the planks are selectively taken out during that iteration of a fix, it covers about 240 sq foot of the initial job. I feel that I've been extremely patient throughout this entire ordeal, hence my request is not too far from a stretch. If the vendor would inquire via their installer, they would get cross-validation on the efforts | mishaps applied throughout the installation experience. I welcome the third-party inquire, if agreed upon.. As a vendor with many resources, I don't think that this is an unreasonable request, considering that they work with other folks that are in their network.
Regards,
[redacted]