Dear Mr***,
I sincerely apologize for the damage caused by my staffAlthough we never anticipate damage to our customers personal item, damage is an occasional reality due to the nature of our businessWe have a claims process in place to handle claims efficiently and
professionallyAfter reviewing your file, I see that on 8/10/my staff has emailed you the appropriate claims packet to be completedIf you do not have this email, please let me know I will be be sure to resend it to you. Since this was a military move, we are required to follow specific guidelines set by the DODThe DOD requires all damaged items to be noted on their claims form ***This form was sent to you on 8/10/I understand this may be inconvenient, but it is necessary in order for us to process your claimIn regards to your shipment being late, this is a contract move, we are not the carrier, we were assigned as the origin agent to complete the local pick up and packing services in San Diego. The base sends us orders to pick up the shipment & send it out by the transportation service provider of their choice. The base arranges for a freight company to come in and pick up the shipment & take it to a destination agent. The destination agent then notifies the destination base of the shipment’s arrival, who in turn notifies the member. We have no control over these shipments or any delays associated with this shipmentIf you have a complaint in regard to your delayed shipment, you should contact your TSP
I apologize for the inconvenience caused by the damage to your product and I will personally oversee your claim to ensure your claim is processed quicklyThank you for your cooperation and understanding
Best regards,
*** ***
Vice President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Correct in what the business statedHowever, I am not satisfied with end result
Regards,
*** ***
Mrs. [redacted],
Please help me understand your position. I understand your complaint is in regard to the service you did not receive. I am willing to review any portion of our service that we have charged you for and did not deliver on as stated in my initial response to your complaint. We have processes in place to handle such matters. Admittedly, my staff made a mistake, which I feel was professionally resolved. From your complaint, you personally have asked for your request for a refund due to stress be removed. However, you are declining our resolution that would address any issue with our service and referencing your family being affect as the issue. We appreciate your business and value your opinion, but unfortunately as a matter of policy, we are unable to compensate our customers for stress or stress related incidences. I appreciate you taking the time to respond to my initial response and I wish you and your family the best of luck in your new home. I have mailed you a small gift for any inconvenience you and your family may have experienced.
Mrs. [redacted],
I am sorry to hear that your move did not go as planned. Your experience is not typical and I apologize for any inconvenience this may have caused. I understand there was an issue with packing material being left off the truck. Once we realized...
our mistake, made every effort to take immediate action to address this mishap. Our General Manager personally came out to assist in the packing in order to make up for any lost time . I understand moving can be stressful and apologize that the crew was late and unprepared. Unfortunately we do not offer personal compensation for stress. If you wish for us to refund your company for any part of our service, we would need an authorized officer of your company to send a request to our claims department outlining which portion of the move was not completed according to our agreement and our claims department will determine if a refund is in order. If found that a refund is due, Allstate will refund the financially responsible party. Our claims department can be reached at [redacted]. Best Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I feel that this is a substandard response from All State Movers. We used their services due to a work relocation and have another planned move in a year's time. I agree that we could ask our company to submit a claim and you can refund our company but it was not my company that was personally effected by this experience. It was my family.
Regards,
[redacted]
Dear Mr***,
I sincerely apologize for the damage caused by my staffAlthough we never anticipate damage to our customers personal item, damage is an occasional reality due to the nature of our businessWe have a claims process in place to handle claims efficiently and
professionallyAfter reviewing your file, I see that on 8/10/my staff has emailed you the appropriate claims packet to be completedIf you do not have this email, please let me know I will be be sure to resend it to you. Since this was a military move, we are required to follow specific guidelines set by the DODThe DOD requires all damaged items to be noted on their claims form ***This form was sent to you on 8/10/I understand this may be inconvenient, but it is necessary in order for us to process your claimIn regards to your shipment being late, this is a contract move, we are not the carrier, we were assigned as the origin agent to complete the local pick up and packing services in San Diego. The base sends us orders to pick up the shipment & send it out by the transportation service provider of their choice. The base arranges for a freight company to come in and pick up the shipment & take it to a destination agent. The destination agent then notifies the destination base of the shipment’s arrival, who in turn notifies the member. We have no control over these shipments or any delays associated with this shipmentIf you have a complaint in regard to your delayed shipment, you should contact your TSP
I apologize for the inconvenience caused by the damage to your product and I will personally oversee your claim to ensure your claim is processed quicklyThank you for your cooperation and understanding
Best regards,
*** ***
Vice President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Correct in what the business statedHowever, I am not satisfied with end result
Regards,
*** ***
Mrs. [redacted],
Please help me understand your position. I understand your complaint is in regard to the service you did not receive. I am willing to review any portion of our service that we have charged you for and did not deliver on as stated in my initial response to your complaint. We have processes in place to handle such matters. Admittedly, my staff made a mistake, which I feel was professionally resolved. From your complaint, you personally have asked for your request for a refund due to stress be removed. However, you are declining our resolution that would address any issue with our service and referencing your family being affect as the issue. We appreciate your business and value your opinion, but unfortunately as a matter of policy, we are unable to compensate our customers for stress or stress related incidences. I appreciate you taking the time to respond to my initial response and I wish you and your family the best of luck in your new home. I have mailed you a small gift for any inconvenience you and your family may have experienced.
Best regards,
[redacted]
Mrs. [redacted],
I am sorry to hear that your move did not go as planned. Your experience is not typical and I apologize for any inconvenience this may have caused. I understand there was an issue with packing material being left off the truck. Once we realized...
our mistake, made every effort to take immediate action to address this mishap. Our General Manager personally came out to assist in the packing in order to make up for any lost time . I understand moving can be stressful and apologize that the crew was late and unprepared. Unfortunately we do not offer personal compensation for stress. If you wish for us to refund your company for any part of our service, we would need an authorized officer of your company to send a request to our claims department outlining which portion of the move was not completed according to our agreement and our claims department will determine if a refund is in order. If found that a refund is due, Allstate will refund the financially responsible party. Our claims department can be reached at [redacted]. Best Regards,
[redacted]
Allstate Moving Systems
Revdex.com:
I understand where the company stand. I am not satisfied but am okay to not proceed any further.
[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I feel that this is a substandard response from All State Movers. We used their services due to a work relocation and have another planned move in a year's time. I agree that we could ask our company to submit a claim and you can refund our company but it was not my company that was personally effected by this experience. It was my family.
Regards,
[redacted]