American Management Staffing

Initial Business Response / [redacted] (1000, 6, 2015/08/20) */ Ms [redacted] moved out of her premise on 7/28/and the account was final billed on 8/12/15, showing the credit remaining from the security deposit and interestThere is a report that runs monthly will all credits on accounts and the checks are requested from that, unless the consumer calls sooner and requests the checkWe apologize that Ms [redacted] didn't receive her check as soon as she felt necessaryThe check has been requested as of her call to our customer care center on 8/18/The check will be issued 8/27/and mailed on 8/28/Again, we apologize to Ms [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

We do not show this write off with an outside collection agency, so an agency is not contacting him about the amount dueDoes he have any proof from the agency that they made a settlement (letter or statement), as we would need a copy of this so that we can correct our recordsWe show the amount still owed on the account.Please have [redacted] provide proof of settlement, otherwise we will have to consider the amount as owedThank you

[redacted] did make payment for $but it didn't post until after the disconnect date and so, she had to pay a new depsosit of $and a reconnect fee of $There is a pdf of her account attached showing billing and paymentAs of today she owe $479.15, as there have been no payments to the account since she has been reconnected to serviceHer account is in the dunning process and eligible for disconnection againShe will need to call the customer care center at [redacted] and make arrangements to pay in order to retain her service once again.Thank you

Complaint: [redacted] I am rejecting this response because:It doesn't solve the issue of being duped by [redacted] guised as my current SourceGas providerAt no point in the process was I, as a consumer, made aware that I was making an actual switchAt no time when I was signing on with Source and continuing the service through the prior tenant's choice of [redacted] was I made directly aware that I would need to continue my services ONLY WITH ***This convoluted method of allowing companies to get my personal information then make statements to me like, "continue the service you already enjoy!" then say I as a consumer knew I was actually switching providers while keeping Source as a supplier simply because ***'s company was stamped at the top of the contract I signedThis is predatory business practice that preys on how little consumers are involved in their gas bills and how little we understand about how gas distribution/servicing/billing worksHow is any common person supposed to realize they're making a switch of suppliers when an email comes to my private email account telling me to continue my services? I do not accept this offer, I reject that they have even made an attempt to solve thisSourceGas says my bills come with [redacted] on them- how do I pay my bills? ONLINEI go to SourceGas.com and I pay my billI don't go to ***, and most months my paper bill from SOURCEGAS (with a tiny [redacted] insignia somewhere at the top) goes straight into the garbage can, unopenedYou're preying on people and you know it Sincerely, [redacted] ***

Final Consumer Response / [redacted] (2000, 10, 2015/11/18) */ I have resolved the issue with Source GasThey agreed to let me pay the $as quoted to me in order to get my service reinstatedThanks for your concern in this matter

The payment was sent to the incorrect venue and so was delayed in postingThis has since been corrected by visiting with the customer and the late fee has been reversedThe customer is set up on internet payments, so they need to remember that it takes to days for the payment to post the the account, so they need to be sure to pay a few days before the due date Thank you