American Marine & Motorsports Super Center

Just picked up my new boat. It was an awesome experience! Was told by many other dealers that what I wanted was not possible. American Marine got me everything I wanted. I am so very happy with the ending result! Jamie was great to work with. Walked me threw everything on the boat from correct way to start it up, emergency lights, how to strap it down and put me onto all the accessories to make it perfect! Everybody treated us great, including my dog! I WILL RECOMMEND AMERICAN MARINE TO ALL MY FISHING BUDDIES.

Review: I FINANCED A 2012 CF MOTO 800 ON MAY 26,2015 FOR $5,956.84. WE HAD IT FOR LESS THEN 2 MONTHS AND FOUND OUT THAT THERE WAS A ISSUE WITH THE WENCH WHEN WE WENT TO USE IT. WE NEVER USED THE WENCH ON THE 4WHEELER BEFORE AND IT APPEARED TO BE KNOTTED UP FROM A PRIOR OWNER AND WAS NOT FIXED. I THEN CALLED TO SEE WHAT CAN BE DONE IN GETTING THIS MATTER FIXED AT NO COST. THE COMPANY'S SERVICE DEPARTMENT SAID TO BRING IT IN AND THEY WILL LOOK AT TRYING TO FIX IT. I DON'T BRING IT IN UNTIL A FEW DAYS DUE TO WORK AND OTHER PRIORIES. WE WENT TO LOAD UP THE 4WHEELER AND NOTICE THAT THERE WAS SOMETHING WRONG WITH THE BACK LEFT CV JOINT. WE THEN CALLED AGAIN AND MENTIONED THIS TO THE SERVICE DEPARTMENT AND WE TOOK IT DOWN THE BE FIXED. THE SERVICE CENTER HAD THE 4WHEELER ABOUT A MONTH. DURING THAT MONTH I WOULD CALL TO SIMPLY SEE HOW FAR IT WAS ON BEING DONE, AND I WOULD ALWAYS GET " CALL BACK NEXT TUESDAY ". SO I WOULD CALL ON THAT FOLLOWING TUEDAY UNTIL I WAS TOLD BY THE [redacted] THAT " I NEED TO QUIT MAKING THINGS DIFFICULT AND LET THEM FIGURE OUT WHAT WAS WRONG WITH IT." I DON'T GET HOW HE CAN TURN AROUND AND TELL ME THAT IM MAKING THIS DIFFICULT WHEN HE WAS THE ONE TELLING ME TO CALL TO SEE IF IT WAS DONE. I CALLED ABOUT 3 TUESDAYS UNTIL I WAS TOLD THIS. A MONTH LATER MY ALL TERRAIN VEHICLE WAS FIXED AT NO COST. NOW IM DEALING WITH ANOTHER ISSUE WITH THE SAME ALL TERRAIN VEHICLE. I HAD SPOKEN WITH THE MANAGER ON TRYING TO FIGURE OUT WHAT TO DO WITH THIS SUB PAR VEHICLE THAT WAS SOLD TO ME AND SHOWN TO BE NOTHING BUT PROBLEMS SHORTLY AFTER PURCHASE. HIS SOLUTION WAS TO TRADE OUT THE OLD ONE WITH A NEW ONE THAT I CAN NOT AFFORD. IM VERY UPSET AND KNOW THAT I WAS SOLD A LEMON AND IM STILL PAYING CO VANTAGE CREDIT UNION FOR SOMETHING THAT IS NOT EVEN RUNNING. THIS BUSINESS IS OUT THERE SELLING JUNK/LEMON ALL TERRAIN VEHICLES THAT ONLY RUN LONG ENOUGH FOR ALL WARRANTIES TO EXPIRE. THEIR SERVICE CENTER WAS EXTREMLY SUB PAR WHILE NOT FINISHING MY VEHICLE IN A TIMELY MANNER,AND I LOST TRUST FOR THEM WORKING ON MY ATV THEY SOLD ME AFTER I WAS BEING TOLD I WAS MAKING THINGS DIFFICULT. I BEEN TRYING TO WORK WITH THE COMPANY AND ALL IN ALL I WILL BE SPENDING MORE MONEY IN THE LONG RUN. BOTH THE BANK AND THE COMPANY ARE TRYING TO GET THE COMMISSION OF SAID VEHICLE WHICH IS BENEFITING THEM AND LEAVING ME WITH THE BURDEN OF A LARGER LOAN OF WHICH I CANNOT AFFORD.Desired Settlement: I DONT KNOW THEIR RESPONSIBILITYS BECUASE I TRIED WORKING WITH THEM AND IM NOT SATISFIED WITH THE SO CALLED DEAL

Business

Response:

MS [redacted] HAD PURCHASED A USED ATV FROM US (CF MOTO X8 VIN#[redacted]) WITH THE CONTRACT CLEARLY STATING "AS IS, NO WARRANTIES APPLY".SEE AITACHED COPY OF CONTRACT.AFTER A TIME, SHE HAD RETURNED THE PRODUCT TO US, FOR REPAIR OF A WINCH ANDWHEEL BEARING, WHICH SHE CLAIMED SHE SHOULD NOT BE RESPONSIBLE FOR.AMERICAN MARINE HAD CHOSEN TO OFFER A GOODWILL REPAIR FOR A NEW WINCH ANDWHEEL BEARING AND HUB. (SEE ATTACHED REPAIR ORDER # [redacted] WHICH DOES NOTINCLUDE ANY BILLED LABOR ... APPROX $300.00) SEE AITACHED REPAIR ORDER.SHE PICKED UP THE ATV ON 5-20-15 AND RETURNED IT 7-14-15 FOR THE ISSUES IN QUESTION.MS [redacted] HAS STATED THERE ARE MORE ISSUES SHE NEEDS ADDRESSED, FROM 5 MONTHSFROM PURCHASE DATE. AMERICAN MARINE IS MORE THAN HAPPY TO HELP HER WITH THEISSUES BUT AS ALL USED PRODUCTS ARE SOLD liAS IS" WITH NO WARRANTIES, ANY FURTHERISSUES WILL BE THE RESPONSIBILITY OF THE CUSTOMER.THANK YOU

Consumer

Response:

Bought a 2015 boat from them. Called and made arrangements to drop off our trade in for inspection and pick up new boat. It is a 2 hour drive for us. Got there at 10:00 as requested by them to drop our boat off for inspection. had an appointment to do the financial paperwork at 1:00. Sent us back to the service dept at 2:00 to pick up new boat and inspection was still not done on the trade in. The seat we ordered a week earlier no one knew about in service and parts... also the guides for the trailer that were suppose to be installed were nowhere in sight. No one knew about those either and they were part of the trailer!! they installed them after a employee had to run somewhere and get bolts to fit the trailer. The service at this place is slow and the employees at the service center need to take a course in customer service. I do not know why the bad service but our trade in ended up having an unseen issue with the motor that we agreed to split the cost with them.. Maybe they were upset about that? The only positive was the guy that went through the operations of the boat with us. He was A+++ Maybe he should be in charge of the service dept. We got home around 8 pm Very long frustrating day.

Sales & Customer Service seriously lacking. Has this business been sold in the past 5 years? We were looking to purchase a docking system last year, when I asked the salesman to explain what he said as I didn't understand him, he slammed both hands on the table & looked at me as though I was an it. When I complained to management, I was asked "what do you want me to do about it". Today, April 11, 2014, when we arrived to pick up an order, they couldn't find it. I had called to make an appointment to pick up my order as/their request & they had no idea about the order. Parts department not any better. We required a fuel filter for our outboard (purchased there), employee belligerent, friend with me commented on the lack of courtesy on the part of the employee.

Today's order was not a small order. We have purchased 2 boats, piers, and numerous water supplies, toys; helmets for snowmobiles.

WE WILL NEVER PURCHASE FROM AMERICAN MARINE AGAIN. We will pay the extra and go elsewhere!!! CUSTOMER SERVICE NON EXISTENT & no one that works there cares to change the operation.

I went to the dealer to look at getting a larger boat than what I had. They said they had one in stock just didn't have a motor for it. I place the order for the motor and they stated I should have the boat ready for the following weekend. They wanted me to bring in the trade in boat so they could inspect it. I dropped the boat off to them to inspect. The following weekend came up and I didn't get any word on where the motor was for the boat I ordered. I asked them if I could use the boat that I dropped off for inspection and they told me that is was sold. I still have the title for the boat that I am trading in and I have no expected time for the new boat. I wouldn't recommend this place to anyone.

Review: Deceptive business practices and failure to refund a deposit. I was given a NADA sheet for the boat I wanted to purchase by the dealer that showed a value of $26,145. However this sheet was for a different model and the value of the boat I was buying was $20,055. At the time of purchase I told them that I wouldn't purchase the boat unless the purchase price was equal to the loan value. When I called and emailed two days later that they had given me the wrong NADA information they offered to discount the price by $2801.00 for a total price of $26,000. I refused and told them I no longer wanted to do business with them since they tried to deceive me. I was told by [redacted] that I would be refunded my $500 deposit. I also called VISA and they said they would contact the vendor and gave me provisional credit. I found out on 6/5/14 they were taking the money back since American Marine wasn't going to refund the deposit. I called Mr. [redacted] on 6/5/14 and he said a refund shouldn't be a problem. I emailed him this week and have gotten no response.Desired Settlement: I have supporting documents I can email to you.

Consumer

Response:

On Wed, Jul 9, 2014 at 7:13 AM, [redacted] wrote:

I received a $500 refund on 7/7/14. Thanks for your assistance.

Review: We bought a scooter and it turned out to be recalled. They never let us know. We had it by them on several occasions some of which we had to pay for. We traded in the scooter there and bought a new one which was paid for on August 18th. We recently found out that they sell the scooters for 1599.00 . they gave us 700,00 for our bad scooter and we still paid 2000.00 out of pocket. I realize this was our stupidity some what, but it is also bad practice. When you look at this we basically paid them to take back their bad scooter they sold to us. I believe they were dishonest and we trusted them. If you cant trust the salesman who can you trust. This business has done this to many others and we were warned but did not listen to this great advice. I believe they double charged us and this is so very wrong.Desired Settlement: $700.00 The money they owe me for my trade in scooter that was bad from the start.

Business

Response:

Our stance on case #[redacted].We practice business the same with every customer which was no differenton this matter. The customer agreed to a trade difference price signed aContract asreeing to that price and took delivery of the unit. A month laterThe customer called and complained they paid to much and no longer wantedthe unit. As you can see they clearly agreed to the price and signed the contractand took delivery. There complaint is they saw the same unIt on the internetfor a lesser price. The ad in which they were speaking of was also plus FSD andwas a no trade price, not to mention it was on a different model then the customerpurchased. All this was explained to the customer by their salesperson and myselfwhen they called the store to complain. For all these reasons I don't feel we arein any fault.Sincerely

Bought a 2012 Arctic Cat Sno pro 500 from American Marine. They stated that the sled was all gone through and everything was good to go on it. picked it up. Speedo didn't work but it ran great the day I picked it up besides the brakes clunking then the following day it would not start. Called and told them what was going on with it and that the speedo wasnt working and they said to bring it back and we will look at it. They got it running but that was all they did to it and now with only 150 miles on it since I bought it the chain case is slipping and the jackshaft bearings are shot and speedo isnt working and it died this past weekend I called there multiple times with no response.They stated it was all inspected and gone through when they had it forsale and the day before I picked it up they checked it over one last time. Clearly they did not check it over like they said they did. Now I'm 1000 dollars into parts and my labor to fix something that only has 150 miles on it since I bought it. Also sales person was very disrespectful. Will not do bussiness with them again.

purchased boat from american in 2015 with mixed feelings. If price is most important to you this may be the place for you. If respect toward the customer is important be wary. Don't sign any papers until you are sure of your purchase. Because there is no turning back. Managers were very disrespectful and condescending to me and my wife. They seem to forget who who the customer is and who has the checkbook. Person in set-up that was supposed to explain features of boat and how to use them knew nothing about boat. Had to call evinrude myself to see if H2o pump was working right . Took boat in for new pump and service dept. put scratch in cowling on motor and tried to blame me. After alot of hassle and excuses they agreed to fix it. After you purchase your boat they don,t want to hear from you. On the positive side Kim in accessories was very helpful and knowledgeable.The rest of them should be as good. Please shop around before buying, price is not everything. I wish I had bought at
Cabelas . They have a great staff and are willing to work with you on price.

I am a consumer that feels when you have had a negative experience, the business needs to know. Conversely, when I have a positive experience, I also am quite vocal.
I have used American Marine and Watersports, specifically Jared [redacted], for Shor Master dock purchases at both my home and a rental home which we own. Shore Master docks are OUTSTANDING – they truly sell themselves. Regardless of where you purchase your dock, they are identical products.
HOWEVER……
American Marine and Watersports (and Jared) are simply phenomenal in their customer support, knowledge of the product and customer service. The few times I have had issues (with warranty items), American Marine has been OUTSTANDING in being responsive and making an immediate correction. When they have delivered their products, their set up and follow through has been nothing short of perfection. Additionally, their prices were so far superior to the competition that we added more docking with our savings….Yes, their prices are THAT GOOD.
This year, we have purchased a new 5000# lift from them, along with a smaller Jet Ski lift. Again, the service is fantastic, their install was seamless and they worked around my schedule for the install.
Final thoughts: You can purchase identical marine items (including boats) at any dealership. However, American Marine will get you a VERY competitive price, and their customer service is well worth the trip to Shawano. I will go with a company that I trust any day for these products

Review: My wife and I signed an agreement to purchase a boat/motor 07/11/2013- we were promised motor would be deliver within two weeks. We had no contact from dealer after two week. I phoned and asked about motor - they said it would take a couple more weeks. I waited for phone call - nothing. I phoned again. They said still more wait time - they were aggressvie to have me settle on different make/model of engine. I CHOSE what I wanted - they were mad I did not SETTLE on different motor and they promised in the purchase agreement that motor was available. More than TWO and one half months later ~ I have been the one to contact dealership to find out status of motor. They were very threatening-said I should take other motor - that they would keep my $500.00 deposit - that we were lucky that we were able to use our boat we were going to trade in as it now "belonged to them". Told us to contact Better Business - they were not afraid of Revdex.com. We sent letter to cancel agreement 2.5 months after they failed to fulfill the purchase agreement and threatened us over the phone. We asked that our deposit be returned and we would be happy. NEVER since we signed the purchase agreement did the American Marine and Motor Sports contact us. NEVER. We had to chase them down to attempt to complete transaction. We have waited two weeks since letter was faxed to terminate agreement and have yet to recieve our deposit. I will not be BULLIED into making a purchase of a motor that we did not agree upon or even deisre. If they are unable to deliver agreed upon product, they should return our depostDesired Settlement: Return of our Deposit of $500 that was cashed 4 days after it was written.

Business

Response:

The Honda outboard that was ordered for the [redacted]'s finally arrived last week. Do to the extended delay we will be refunding their $500.00 deposit.

Review: I put a $500.00 deposit down for a boat subject to financing and payments under 225.00 a month. The financing could not be done with the agreed payment with out a co-signer which I do not have and said from the very beginning. When the sales man called and asked if I could get financed at my own bank I said I did not know and would have to look it to it. Again I did not get financed. I have called and left a number of messages and I have not heard back from them since they told me I would need a co-signer. Sale man stated that if I did not get financed as agreed with payment under $225.00 that I would be returned my deposit of $500.00 as that this is still my money and they are not going to keep it.Desired Settlement: To be returned the deposit of $500.00

Business

Response:

After meeting with the [redacted] the customers $500.00 deposit will be returned.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I TEST DROVE AN ATV ON MAY 14TH, AND WAS VERY HAPPY WITH THE MACHINE, I EXPLAINED I WOULD CALL MY CREDIT UNION BUT GETTING THE LOAN WOULD NOT BE A PROBLEM. THE SALESMAN SAID AT THAT TIME THEY WOULD PUT IN A NEW BATTERY, PUT ON A NEW CUSHION ON THE REAR SEAT AND PUT ON PEGS TO MAKE IT EASIER TO GET ON. I CALLED ON MAY 19TH TO EXPLAIN I HAD THE MONEY AND LEFT A MESSAGE ON HIS CELL AND OFFICE PHONE THAT I WOULD BE IN ON FRIDAY OR SATURDAY TO PICK IT UP. I CALLED ON WEDNESDAY AND THE SALESMAN HEMMED AND HAWED FINALLY ADMITTING IT WAS NOT TOUCHED YET, BUT WOULD CALL THE SERVICE DEPT TO GET IT READY. I CALLED SATURDAY AND ASKED TO SPEAK TO A MANAGER AFTER I WAS TOLD IT WAS NOT READY, HIS COMMENT WAS "THEY ARE VERY BUSY AND ALOT OF PEOPLE ARE WAITING" I ASKED FOR MY 200 BACK SINCE THEY OBVIOUSLY DONT WANT MY BUSINESS. BUT THEY ARE REFUSED LATER OFFERING TO GIVE ME A 200 GIFT CARD IF I BOUGHT THE MACHINE BUT BY NOW I WAS TOO UPSET TO WANT TO DO BUSINESS WITH THEMDesired Settlement: I WOULD LIKE TO GET MY 200 BACK

Business

Response:

Customer purchased a used ATV. Customer called to pick up the ATV but our service department was behind and it was not ready. Offered the customer additional money off of deal and we would not charge him for the pegs and seat. Customer said he did not want the unit because of the delay. In the end it was our fault for not getting the unit done on time. May is the busiest month of the year in our business and we fell behind and tried to make it right with additional discounts.Sincerely,[redacted]American marine & Motorsports

Business

Response:

In regards to this case. I feel we did everything in our powerTo satisfy the customer. I personally talked with this customerand explained everything to him. We even went beyond whatWe normally do to satisfy this customer. The customer never scheduledA delivery time and demanded the unit right away. I then bent overBackwards to make thing happen for them. It seemed like no matterhow much we did to satisfy this customer nothing was going to be goodenough. I explained everything in the first letter and that is exactly whathappened. We are a big dealership and were not in business to take peoplesmoney and if I felt we were in the wrong I am the first one to give a customerhis money back but I know for a fact we did everything in our power to pleasethis customer.

Consumer

Response:

Review: I bought a Crownline 185SS from another dealer in Wisconsin. After only it's second year in the water, all of the sunbed screws are stripped out. it was maybe opened and closed a dozen times. After taking it to American Marine & Watersports in Shawano WI (the marina that just happens to own Crownline), I was told that they would NOT cover it under warranty & I should call my insurance! Really? Like that could possibly be caused by an accident! I have photos available upon request.Desired Settlement: I would Like Crownline Boats (whom I've also contacted without resolution) to guarantee repair at another certified Crownline repair center. My contact at Crownline was [redacted] @ ###-###-####.

Business

Response:

We have talked to Crownline Boats about the customers complaint and they have declined doing any warranty repairs. We cannot do any warranty repairs with out the manufacturers authorization. The customer states that the screws were stripped out and it appears they were ripped out. If you take a look at the screw holes on the two outside spots of the hinge the center hole is actually ripped completely through. Crownline's decision to not approve warranty work is based on the evidence that something may have been pinched when opening or closing the lid. That being the case it would have bent the hinge and pulled out the screws. Also there is gelcoat damage in the area which would be consistent when a screw would have been pulled out not stripped.Crownline has declined the warranty repairs. The customer will have to talk to Crownline again, we have done all we can. Not sure why the customer filed a complaint with American Marine.[redacted] of American Marine owns half of Crownline Boats and they are completely separate corporations.Sincerely,[redacted]

Consumer

Response:

Review: As you can see, I reside in [redacted], WI, a ** hour drive one-way to American Marine and Motorsports. I was in the market for a used boat and chose to purchase one from a dealer, instead of a private seller, to avoid purchasing a boat that was not in good working order. On May 8, 2013, I bought a 1987 [redacted] and a 2013 Aluma Trailer. I was told the boat was owned by the same guy for 14 years and was in excellent condition. I took the trailer home and returned to [redacted] the same day to pick up the boat. When I was exiting Highway 29 in [redacted] to pick up the boat, I received a call from the business stating the wiring harness had to be replaced and the boat would not be ready until the following day. I continued on to the store and signed the necessary paperwork so that the boat could be delivered when the problem was fixed. I was unable to listen to the motor due to this issue.

The next day, the business delivered the boat in the rain. He hooked up the muffs and started the motor. When it was put into gear, it made a horrible grinding noise, which I immediately asked about. He stated that the noise was because it was out of the water, but that it would not do that in the water. He left the boat in my driveway. A few days later, after the rain subsided, my boyfriend took the boat for a ride. It would not go into reverse. He manually turned the boat around to take it for a ride. The boat would only go at about half speed and would not plane out. I immediately called the business. They advised me to bring the boat back and they would look at it.

I took the boat back to [redacted]. After about a week and several phone calls, I found out they were working on the shifting linkage and trying to find the right prop for the boat. I was advised that the boat would not be ready for the Memorial Day weekend, which I stated was okay because I was going to be out of town. However, we had a vacation planned for June 7 and the boat would be needed at that time. I called after the holiday weekend and was advised it still hadn’t been water tested but would be soon.

On June 5th, I was told the problem was fixed and I drove to [redacted] and picked the boat up. The very next day, we took the boat out. Reverse was fixed, but the boat still had no power and wouldn’t plane out. Then the boat stalled and wouldn’t start again. I called and advised I wanted my money back as the boat would not be able to taken on our vacation and the boat was still not working. I was told that a refund was not an option.

When I returned from vacation, we had a mechanic look at the boat. He replaced the coil, which was scalding hot to the touch and advised there was debris in the fuel tank, the fuel pump needed to be replaced and that there was a leak between the lower unit and the transom, among other things. The boat was again returned to [redacted] on July 11th with the promise that everything would be fixed.

Today is August 11 and I still have no boat and have not received a refund. This boat is obviously not in good working order as the salesperson advised when the boat was purchased and I have requested my money back almost every time I have spoken with their employees. Each and every employee advises they do not have the power or authority to return my money. I have left several messages with [redacted], but have yet to receive a return call.

I bought this boat more than 3 months ago and have had it in the water less than 20 minutes. On May 8, I paid the business $2,437.11 cash for a boat that I still do not have and cannot use.Desired Settlement: Even though I have made 4 round trips to [redacted] at the cost of a tank of gas and 3 hours each time, not to mention the more than a dozen phone calls, I am not requesting reimbursement for that time or money if I receive a full refund of the $2,437.11 I paid for the boat.

Business

Response:

We are sending [redacted] a check for $2,437.11.