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American Masters Plumbing

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American Masters Plumbing Reviews (1)

Review: I was referred to this company by HMS my home warranty insurance company. They could not cover my main drain being clogged as my basement bathroom was flooding. [redacted] of American Masters Plumbing arrived at my home at around 7pm to fix the issue after authorization was denied and he and I agreed that I would pay out of pocket for a cost of $500 which included , snaking of my main drain, a wax ring and cleanup. He bought in his snake which was old and was leaking oil along with a tube for the snake which had grease on it. This was laid on my carpet with no tarp underneath and oil sprayed on my drywall and on my carpet. He finished the job and took 30 mins to attempt to clean up. He could not get the oil off of my wall and damaged the paint as well as 3 oil stains on my carpet. The clog came back 4 days later and I called him back on 07/30/2013 and he stated that he misdiagnosed the issue and would write a plumbers report to the city for them to come out and look at the problem, he then called me back later that day stating that he would not do the report as the city would bill him if the issue was inside. This is not my issue and if a plumbers report is needed he should do this. I want to have my carpet cleaned and my wall repainted and also the plumbers report written. He stated that the problem is another stoppage and wanted to charge me again. I would like a full refund of this service as he did not repair the problem. I am unsatisfied with this and have video of the snaking as well as pictures of the damage.Desired Settlement: I want to have my carpet cleaned and my wall repainted and also the plumbers report written. He stated that the problem is another stoppage and wanted to charge me again. I would like a full refund of this service as he did not repair the problem. I am unsatisfied with this and have video of the snaking as well as pictures of the damage.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by American Masters Plumbing LLC regarding complaint ID [redacted].

Regards,

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Description: Plumbers

Address: 1624 28th St SE APT 3, Washington, District of Columbia, United States, 20002

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