American Mattress Outlet

Again, I am the only sales women at American Mattress and I never spoke to you on the phone or in person Please just call Ryan so we can get this resolved once and for all Thank you

The customer purchased a mattress from us and called Ryan regarding a warranty issue Ryan spoke to him on the phone and told him since he lived out of town to call and speak to a representative at Corsicana directly The customer said, "I'm a busy man can you text me the number" which Ryan did The next day Ryan received a text message from the customer that stated that Ryan needs to contact Corsicana not him It is common policy when a customer lives out of town that they are given the manufacturer number and work with a closer dealer which is only about ten minutes away from the customer The customer then sent Ryan a vulgar text Needless to say Ryan did not want to have any interaction with this type of behavior Also, I am the only sales women employed at American Mattress and I never spoke (cried) to the customer We are willing to resolve this however, we would need the customer to comply with store policy regarding how the warranties are handled Thank you, [redacted] ***

Complaint: ***I am rejecting this response because:I have no recollection of sending a vulgar text message to anyone, I know in the adult world, us adults that want resolution...will never get that by acting childishYou never "cried" you fake cried and pulled the woman card while you were coached in the background by a guy who said he wasn't there I don't like being disrespected so badly when all I ever did was buy a product from a supposedly good company and expected to be treated like a human being back Yes, I told them to text me I run a business and can't hear my phone ring or talk on it most of the time due to heavy industrial noises in the background After they texted me and told me to call the manufacturer directly, the manufacturer woman said they don't deal with customers directly and how did I get their number and I told them and they told me I had to call the store I bought the mattress from And I have zero clue what distance has to do with this situation I go to Eugene on a regular basis and a return would take little effort After the company who made the mattress rejected my call for help, the people I bought the mattress from would not reply to my calls either Very unhappy with your lack of business ethics
If my warranty was in fact up, someone there would have just told me I was out of warranty and to deal with it, but the fact that I keep getting the run around tells me that I could have gotten this taken car of if you took the time to take care of customers.Sincerely,*** ***

Again, I am the only sales women at American Mattress and I never spoke to you on the phone or in person.  Please just call Ryan so we can get this resolved once and for all.
Thank you.

The customer purchased a mattress from us and called Ryan regarding a warranty issue.  Ryan spoke to him on the phone and told him since he lived out of town to call and speak to a representative at Corsicana directly.  The customer said, "I'm a busy man can you text me the...

number" which Ryan did.  The next day Ryan received a text message from the customer that stated that Ryan needs to contact Corsicana not him.  It is common policy when a customer lives out of town that they are given the manufacturer number and work with a closer dealer which is only about ten minutes away from the customer.  The customer then sent Ryan a vulgar text.  Needless to say Ryan did not want to have any interaction with this type of behavior.  Also, I am the only sales women employed at American Mattress and I never spoke (cried) to the customer.  We are willing to resolve this however, we would need the customer to comply with store policy regarding how the warranties are handled. 
Thank you,
[redacted]