American Medical Management

Dear Revdex.com Complaint Division,In response to the complaint # [redacted] placed December 3, 2015.I am terribly sorry you have to go through this when it was explained and the problem was fixedThe patient never provided her social security number when filling out the demographics so she falls into a “slot” on our softwareH was most definitely a typo error by an employee who has since been terminated for reversing her numbers when typing.We submitted a total of three bills in this short time to [redacted] in errorWe have notes in our system of each oneThe dates are as follows: 3/24/15, 8/10/and 10/24/2015.The 3/24/claim was the firstWe caught our error right after billing it outWe called [redacted] to advise them that we billed in error on 7/5/We also submitted a letter to the patient and ***There is a note in her file at the office that was dated and mailed 7/7/Please see attached.The 8/10/claim was also billed in error [redacted] from [redacted] called with [redacted] on a way call on 10/8/I personally talked with the patient and apologized several times to the patientShe was unhappy which is understandableI was told by [redacted] that we did not need to send anything to them explaining our error and that my discussion with him was enoughWe were never paid on this charge eitherAt this point noted her account Do Not Bill Patient and to please double check first.On 12/3/2015, [redacted] called and was furious with the doctor’s main officeShe yelled at the receptionist and the manager, Ari, at the officeI am in complete knowledge of this account and was quite upset myself hearing this happened yet againThen we received a call on 12/3/from [redacted] and the patientJill M [redacted] answered the call, like [redacted] mentioned, but I was in the room at the time of the callShe was not rude in any way to the patient or the representativeShe tried to apologize and explained what happened several timesUnfortunately, we did not get the representative's nameknow it is hard to hear another typo has been made but that really is all it wasWe were never paid on any of the claimsWe did not fraudulently bill to collect or steal moneyThere were not eight claims submitted for this patient and the complaint of being rude is an exaggerationWhy would we be rude when we made the mistake? This doesn't make senseWe are a proud small medical billing and credentialing company that is outsourced by many physiciansWe have been in business a little over years now, we are licensed, bonded and have nothing to hideAlthough our name, address and telephone number are on every bill sent out, we have several locationsOur main headquarters is a residence which was also explained to the patientThere was no need to give the patient this information in her rageWe have never received a complaint to my knowledge and take this very seriouslyI have been in the medical billing field for well over years I and attend many seminarsI am fully aware of what fraudulent billing is and this was not the case for [redacted] We did not do this intentionally and were never paid for any serviceWe have apologized Several times and documentation on all three casesAgain the employee was already fired that created these errors and I am truly sorry for thisIf there is anything else I can assist you with please feel free to contact me by email: Regards,Jodi S [redacted] /Owner/Billing Coordinator

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Revdex.com Complaint Division,In response to the complaint # [redacted] placed December 3, 2015.I am terribly sorry you have to go through this when it was explained and the problem was fixedThe patient never provided her social security number when filling out the demographics so she falls into a “slot” on our softwareH was most definitely a typo error by an employee who has since been terminated for reversing her numbers when typing.We submitted a total of three bills in this short time to [redacted] in errorWe have notes in our system of each oneThe dates are as follows: 3/24/15, 8/10/and 10/24/2015.The 3/24/claim was the firstWe caught our error right after billing it outWe called [redacted] to advise them that we billed in error on 7/5/We also submitted a letter to the patient and ***There is a note in her file at the office that was dated and mailed 7/7/Please see attached.The 8/10/claim was also billed in error [redacted] from [redacted] called with [redacted] on a way call on 10/8/I personally talked with the patient and apologized several times to the patientShe was unhappy which is understandableI was told by [redacted] that we did not need to send anything to them explaining our error and that my discussion with him was enoughWe were never paid on this charge eitherAt this point noted her account Do Not Bill Patient and to please double check first.On 12/3/2015, [redacted] called and was furious with the doctor’s main officeShe yelled at the receptionist and the manager, Ari, at the officeI am in complete knowledge of this account and was quite upset myself hearing this happened yet againThen we received a call on 12/3/from [redacted] and the patientJill M [redacted] answered the call, like [redacted] mentioned, but I was in the room at the time of the callShe was not rude in any way to the patient or the representativeShe tried to apologize and explained what happened several timesUnfortunately, we did not get the representative's nameknow it is hard to hear another typo has been made but that really is all it wasWe were never paid on any of the claimsWe did not fraudulently bill to collect or steal moneyThere were not eight claims submitted for this patient and the complaint of being rude is an exaggerationWhy would we be rude when we made the mistake? This doesn't make sense.We are a proud small medical billing and credentialing company that is outsourced by many physiciansWe have been in business a little over years now, we are licensed, bonded and have nothing to hideAlthough our name, address and telephone number are on every bill sent out, we have several locationsOur main headquarters is a residence which was also explained to the patientThere was no need to give the patient this information in her rageWe have never received a complaint to my knowledge and take this very seriouslyI have been in the medical billing field for well over years I and attend many seminarsI am fully aware of what fraudulent billing is and this was not the case for [redacted] We did not do this intentionally and were never paid for any serviceWe have apologized Several times and documentation on all three casesAgain the employee was already fired that created these errors and I am truly sorry for thisIf there is anything else I can assist you with please feel free to contact me by email: Regards,Jodi S [redacted] /Owner/Billing Coordinator