Initial Business Response /* (1000, 7, 2015/09/08) */
To Whom it May Concern:
The customer had AAMCO Transmissions of *** tow the vehicle from another repair shop for clutch repairUpon inspection, we found that the vehicle had a damaged right front axle and the wrong transfer case was
installed by some other shop for the 4-wheel driveThe customer stated that he had just purchased the vehicleWe performed the necessary repairs authorized by Mr*** with his date of birth and did not charge the customer for the tow service, which was agreed upon before the vehicle was towedWe also replaced the damaged axle which was included in the agreed upon priceMsOdonnell came in with Mr*** and paid for the repairs and signed the credit card slip
After picking the vehicle up, the air conditioner compressor failed, which was unrelated to our repairsAs a goodwill gesture, we repaired the air conditioner and charged the customer for parts only and waived the labor chargeWe also informed him that the car had other problems, including scan codes for the fuel pumpThe customer declined any further repairs and stated that they would be getting rid of the vehicle
In the meantime, Ms*** stopped payment on the original repairWe responded to the credit card company and were awarded the payment for services renderedMr*** brought the vehicle on August 21st and we checked over the work we performed and verified that there was no transmission problemWe did repair the vehicle with a used throttle body and repaired a few vacuum linesWe had Mr*** test drive the vehicle prior to having him sign the repair order to make sure that the vehicle was in working orderAttached is the most recent repair which shows that Mr*** acknowledges that the car is working properly
We consider this matter resolvedPlease close this complaint out in your system
Sincerely,
*** ***
AAMCO Transmissions
*** S*** Ave
Cicero, IL XXXXX
XXX-XXX-XXXX"
Thanks!
I am rejecting this response because:I talked to [redacted] about [redacted] saying nothing was wrong with my transmission he offered me oil changes on my new car I'm 3200.00 dollars in the rear I'm not satisfied with toms' offer
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted] Subject: Case #[redacted] Please upload the following response for the case regarding Mr. [redacted] "July 12, 2017 Case #...
[redacted] Re: Mr. [redacted]
To whom it may concern: We reached out to Mr. [redacted] yesterday and had a good conversation. He will be stopping by the shop in the next day or two and we’ll work with him. Please consider this case closed. Thank you. [redacted] Aamco Transmissions [redacted] Cicero, IL 60804 [redacted]" Thanks! ** [redacted] Enterprises [redacted] Comptroller P: [redacted]
[redacted]
We contacted Mr. [redacted] as soon as we saw his response to this complaint. Mr. [redacted] agreed that he would stop back at our shop to further discuss. Please consider this matter closed for now.
Initial Business Response /* (1000, 7, 2015/09/08) */
To Whom it May Concern:
The customer had AAMCO Transmissions of *** tow the vehicle from another repair shop for clutch repairUpon inspection, we found that the vehicle had a damaged right front axle and the wrong transfer case was
installed by some other shop for the 4-wheel driveThe customer stated that he had just purchased the vehicleWe performed the necessary repairs authorized by Mr*** with his date of birth and did not charge the customer for the tow service, which was agreed upon before the vehicle was towedWe also replaced the damaged axle which was included in the agreed upon priceMsOdonnell came in with Mr*** and paid for the repairs and signed the credit card slip
After picking the vehicle up, the air conditioner compressor failed, which was unrelated to our repairsAs a goodwill gesture, we repaired the air conditioner and charged the customer for parts only and waived the labor chargeWe also informed him that the car had other problems, including scan codes for the fuel pumpThe customer declined any further repairs and stated that they would be getting rid of the vehicle
In the meantime, Ms*** stopped payment on the original repairWe responded to the credit card company and were awarded the payment for services renderedMr*** brought the vehicle on August 21st and we checked over the work we performed and verified that there was no transmission problemWe did repair the vehicle with a used throttle body and repaired a few vacuum linesWe had Mr*** test drive the vehicle prior to having him sign the repair order to make sure that the vehicle was in working orderAttached is the most recent repair which shows that Mr*** acknowledges that the car is working properly
We consider this matter resolvedPlease close this complaint out in your system
Sincerely,
*** ***
AAMCO Transmissions
*** S*** Ave
Cicero, IL XXXXX
XXX-XXX-XXXX"
Thanks!
Complaint: [redacted]
I am rejecting this response because:I talked to [redacted] about [redacted] saying nothing was wrong with my transmission he offered me oil changes on my new car I'm 3200.00 dollars in the rear I'm not satisfied with toms' offer
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted] Subject: Case #[redacted] Please upload the following response for the case regarding Mr. [redacted] "July 12, 2017 Case #...
[redacted] Re: Mr. [redacted]
To whom it may concern: We reached out to Mr. [redacted] yesterday and had a good conversation. He will be stopping by the shop in the next day or two and we’ll work with him. Please consider this case closed. Thank you. [redacted] Aamco Transmissions [redacted] Cicero, IL 60804 [redacted]" Thanks! ** [redacted] Enterprises [redacted] Comptroller P: [redacted]
[redacted]
We contacted Mr. [redacted] as soon as we saw his response to this complaint. Mr. [redacted] agreed that he would stop back at our shop to further discuss. Please consider this matter closed for now.