The consumer, Mr [redacted] , bought a Certified Pre-Owned Infiniti from Bradshaw Infiniti in August of That particular unit was listed on the website as having a Premium package and the features of the Premium package were listed on the vehicle description pageThe vehicle features/descriptions are sourced from the Infiniti national office and the dealership has no way to edit the “Vehicle Features” bulleted list on the website pageOne of the features listed on the Premium package was “Infiniti InTouch Services including months of safety, security, and convenience services”This particular feature is included for months on new Infiniti vehicles only, but is available to purchase on a yearly subscription basis for Certified Pre-Owned unitsAt the bottom of the vehicle description page on the Bradshaw Infiniti website is the following disclaimer:“All prices, specifications and availability subject to change without noticeContact dealer for most current information” and “The features and options listed are for the new INFINITI Qand may not apply to this specific vehicle.” The customer cited the vehicle description page as a form of “advertisement” and brought the issue up to our Executive Manager, Robert S [redacted] MrS [redacted] went over the website page and vehicle description page with Mr [redacted] , including the disclaimerOur solution to this issue is the following: we ask that Mr [redacted] enroll in the yearly subscription plan through Infiniti to activate the Infiniti InTouch ServiceOnce he has a confirmation of his enrollment and payment for the yearly subscription service, we ask that he email his confirmation/receipt to our Executive Manager and we will reimburse Mr [redacted] for months of service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I do not accept the response as satisfactory because the business insists that I am not owed any type of cash refundAny reasonable person that is told what transpired between myself and the dealership agrees that I am owed a refundYes, wear item parts are not covered (by the manufacturer warranty) and yes I agreed to pay for the clutch assembly in my vehicle: upon the professional opinion of Bradshaw Infiniti who assured me that it would fix my transmission problemsI was leery that a new clutch would fix one gear from grinding (when all the others worked fine) but I had the work done because I was under the impression that I was dealing with a professional, fair, and ethical establishmentI was under the impression that I would be treated fairly if I paid for something that did not fix my issueespecially after explicitly asking Michael B [redacted] (the service writer) "what if this does not fix my problem?" and his exact response was: "well then we'd have a lot of explaining to do" Clearly I was wrong and have learned some lessons about not trusting service writers, service managers, or anyone at dealerships in general Regards, [redacted] ***
The consumer, Mr [redacted] , bought a Certified Pre-Owned Infiniti from Bradshaw Infiniti in August of That particular unit was listed on the website as having a Premium package and the features of the Premium package were listed on the vehicle description pageThe vehicle features/descriptions are sourced from the Infiniti national office and the dealership has no way to edit the “Vehicle Features” bulleted list on the website pageOne of the features listed on the Premium package was “Infiniti InTouch Services including months of safety, security, and convenience services”This particular feature is included for months on new Infiniti vehicles only, but is available to purchase on a yearly subscription basis for Certified Pre-Owned unitsAt the bottom of the vehicle description page on the Bradshaw Infiniti website is the following disclaimer:“All prices, specifications and availability subject to change without noticeContact dealer for most current information” and “The features and options listed are for the new INFINITI Qand may not apply to this specific vehicle.” The customer cited the vehicle description page as a form of “advertisement” and brought the issue up to our Executive Manager, Robert S [redacted] MrS [redacted] went over the website page and vehicle description page with Mr [redacted] , including the disclaimerOur solution to this issue is the following: we ask that Mr [redacted] enroll in the yearly subscription plan through Infiniti to activate the Infiniti InTouch ServiceOnce he has a confirmation of his enrollment and payment for the yearly subscription service, we ask that he email his confirmation/receipt to our Executive Manager and we will reimburse Mr [redacted] for months of service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I do not accept the response as satisfactory because the business insists that I am not owed any type of cash refundAny reasonable person that is told what transpired between myself and the dealership agrees that I am owed a refundYes, wear item parts are not covered (by the manufacturer warranty) and yes I agreed to pay for the clutch assembly in my vehicle: upon the professional opinion of Bradshaw Infiniti who assured me that it would fix my transmission problemsI was leery that a new clutch would fix one gear from grinding (when all the others worked fine) but I had the work done because I was under the impression that I was dealing with a professional, fair, and ethical establishmentI was under the impression that I would be treated fairly if I paid for something that did not fix my issueespecially after explicitly asking Michael B [redacted] (the service writer) "what if this does not fix my problem?" and his exact response was: "well then we'd have a lot of explaining to do" Clearly I was wrong and have learned some lessons about not trusting service writers, service managers, or anyone at dealerships in general Regards, [redacted] ***