American Metals, Inc.

We have been working with American Metals for a few months now. Unfortunately, it has been one problem after another. I own a Iron Works company that specializes in custom gates. It is very important and was explained to the salesman that our metal be straight and without defects. Our first order was fine. Second order over half of the order was defective and could not be used. We called and had the metal picked up. Which the following week it was, but it took over 2 months to receive the credit back for the returned metal. Then after making and receiving several orders, I place a $3800.00 order to be delivered. They have always charged our debit card for orders in the past. I was away from the shop taking care of other business, and I received a phone call from one of my employees stating that they would not leave without a check. Then he was told no he would have to have cash. NEVER and I mean never have we had an issue with our card charge to go through but they were refusing to charge the card for that size of an order, and then that cash due to the size of the order would be the only payment accepted. Which don't know about you but how many companies keep $3800.00 in cash on site, especially when we were not notified of this. Not only did they humiliate me with my employees questioning my integrity and my ability to pay our bill which should have never been done. Driver or office should have contacted the salesman I deal with who then could have contacted me if there was an issue. YOU DO NOT DEAL WITH EMPLOYEES WHEN IT COMES TO ISSUES OF PAYMENT! Very bad business and we will never do business with this company again!