American Midwest Mortgage Corporation

I am rejecting this response because: These are lies, Tom was not doing anything with my fico score and the third lender was never approved it was suspendedI spoke with Larry once because Tom was not doing his job and then he wouldn't return my phone callsThey did refund my money after Tom argued with me about the reasons the appraisal was no good and then he texts me more excuses as to what went wrongI've received my check and am satisfied with that but other than that this was a complete waste of my timeAs for their excuse that I travel for work, everything they asked for was sent to them within hours and they used me as their excuse that they were waiting on papers from meEvery time I was asked for something I then texted my realtor what they asked for and that it was sent so I couldn't be their scapegoatTom asked my realtor on more than one occasion for paperwork that was previously sent to him, so I'm not the only one who had these issues with this process

(Revdex.com Copied from original document)Dear Ms [redacted] :I am in receipt of the complaint filed by Mr [redacted] and the outline of the experience with our firm and Mr***I have reviewed the file as well as discussed this file in detail with our Secondary Market Manager as he was in communication with the borrower as well as the loan officer during the course of the borrower's application with usIt is my understanding the borrower worked with Mr [redacted] for some time to improve his credit scoreThe summary of the file and what occurred is attached as a detailed outline of what occurred with the borrower's loan with us.We strive to provide the best customer service to our clients, however that is not always possibleHowever; in the interest of a resolution we did refund the borrower's appraisal fee prior to receipt of this letterOur objective is always to work with a borrower not to hinder their ability to do their job.Should you need any additional information, please feel free to direct your request to the attention of the undersigned.Sincerely,Jean M***Chief Operations Officer

I am rejecting this response because:
These are lies, Tom was not doing anything with my fico score and the third lender was never approved it was suspended. I spoke with Larry once because Tom was not doing his job and then he wouldn't return my phone calls. They did refund my money after Tom argued with me about the reasons the appraisal was no good and then he texts me more excuses as to what went wrong. I've received my check and am satisfied with that but other than that this was a complete waste of my time. As for their excuse that I travel for work, everything they asked for was sent to them within 24 hours and they used me as their excuse that they were waiting on papers from me. Every time I was asked for something I then texted my realtor what they asked for and that it was sent so I couldn't be their scapegoat. Tom asked my realtor on more than one occasion for paperwork that was previously sent to him, so I'm not the only one who had these issues with this process

(Revdex.com Copied from original document)Dear Ms. [redacted]:I am in receipt of the complaint filed by Mr. [redacted] and the outline of the experience with our firm and Mr. [redacted]. I have reviewed the file as well as discussed this file in detail with our Secondary Market Manager as he was in communication with the...

borrower as well as the loan officer during the course of the borrower's application with us. It is my understanding the borrower worked with Mr. [redacted] for some time to improve his credit score. The summary of the file and what occurred is attached as a detailed outline of what occurred with the borrower's loan with us.We strive to provide the best customer service to our clients, however that is not always possible. However; in the interest of a resolution we did refund the borrower's appraisal fee prior to receipt of this letter. Our objective is always to work with a borrower not to hinder their ability to do their job.Should you need any additional information, please feel free to direct your request to the attention of the undersigned.Sincerely,Jean M[redacted]Chief Operations Officer