American Mini Storage

I WENT AND GOT A CONTRACT TO RENT A SMALL STORAGE UNIT ON 08/02/2014. THE STORAGE WAS NEVER OPENED THE DAY I RENTED THE STORAGE SO I DECIDED NO TO RENT THE STORAGE BECAUSE THE CUSTOMER SERVICE REP WAS TOO BUSY TO HANDLE EVERYONE IN ORDER. I HAD TO WAIT UNTIL MONDAY TO CONTACT THE OFFICE BECAUSE THEY WERE CLOSED ON SUNDAY, HOWEVER I DID REACH SOMEONE ON MONDAY AND EXPLAINED I DID NOT NEED THE STORAGE IN WHICH THEY PROMISED TO HAVE SOMEONE CALL ME BACK SUCH AS A MANAGER BUT I NEVER RECEIVED A CALL. I CONTINUED TO CALL AND I HAVE BEEN GIVEN THE RUN AROUND EACH TIME TELLING ME I WILL GET A CALL BACK FROM MANAGEMENT BUT NO ONE EVER CALLS BACK. THIS TIME I SPOKE WITH THE REP IN THE OFFICE AND SHE GAVE ME A NAME OF [redacted] AND TOLD ME THE PLACE IS OWNED BY A REAL ESTATE COMPANY CALLED SHAPERO AND SAID I CAN CALL THEM, I ASKED HER HOW COME SHE CAN GET ME A MANAGER OR WHY DOESN'T SHE HAVE THE CONTACT INFORMATION FOR MANAGEMENT AND SHE SAID," WE HAVE NEVER HAD THIS SITUATION BEFORE". I ASKED HER ABOUT THE REFUND POLICY EXPLAINING THAT THE CONTRACT SAYS NOTHING ABOUT THEM NOT BEING ABLE TO ISSUE A REFUND AND SHE COULD NOT GIVE ME A STRAIGHT ANSWER, SHE KEPT GOING IN CIRCLES AND ENDED THE CONVERSATION STATING THAT ITS NOW THE 22 OF AUG, I TOLD HER WE HAD BEEN CALLING ALL MONTH SO MY FRIEND HAD GO TO YOUR LOCATION JUST TO FIND OUT WHAT WAS GOING ON.Product_Or_Service: STORAGE Desired SettlementMY FULL REFUND OF 45.00Business Response Based on a conversation the Revdex.com had with the company, they advised Ms.[redacted] was refunded back her money.