American Mobility Rentals

Customer [redacted] called me on at 2:andexplained to me that the leg rest on the chair is loose and not suitable forher year old motherWhen my driver delivered the chair, the customer’sdaughter signed for it after receiving the equipment [redacted] asked me what Ican do for her, to give her a credit but she wants to keep the wheelchairanywayI told the customer I will figure out what I can do for her and calledher back at around 3:When we spoke, I told her I will be more then welcometo come pick up the chair and give her a full credit or we could bring her anew chair in a few hours and she said she has to leave and became irate [redacted] said I gave her an “N [redacted] Rigged chair” and proceeded to curse at meand told me that she was going to call the Revdex.com and the ADAThe customer keptthe chair until the date of pick up as stated in the contract

*** *** who is the granddaughter
of the customer *** *** called August **,
weeks after the power chair was picked upWhen the power chair was
delivered to customers hotel, I believe it was signed for by *** ***'s
motherThe power chair was delivered to the customer in working condition
Customer claims that she called the day of her wedding and said the power chair
wasn't working but we never received a call that day
When we received the power chair back into the warehouse, it was working
perfectly fineThe customer did not call me the day of pick up nor did anyone
call me a week after pick up*** *** who is the customer or someone else
should have called that week and we would have resolved the issue earlier
Thank You,
Stacy E***
Office Manager

Revdex.com:At this time, I have not been contacted by American Mobility Rentals regarding complaint ID ***.Sincerely,*** ***

Customer *** *** called me on 8/**/at 2:andexplained to me that the leg rest on the chair is loose and not suitable forher year old mother
When my driver delivered the chair, the customer’sdaughter signed for it after receiving the equipment*** asked me what Ican do for her, to give her a credit but she wants to keep the wheelchairanywayI told the customer I will figure out what I can do for her and calledher back at around 3:When we spoke, I told her I will be more then welcometo come pick up the chair and give her a full credit or we could bring her anew chair in a few hours and she said she has to leave and became irate***
*** said I gave her an “N*** Rigged chair” and proceeded to curse at meand told me that she was going to call the Revdex.com and the ADAThe customer keptthe chair until the date of pick up as stated in the contract

Definitely a refundMy mom was extremely inconvenienced.Thank you for your attention.Best regards,*** ***

Revdex.com:At this time, my complaint, ID [redacted] regarding American Mobility Rentals has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Customer [redacted] called me on 8/**/15 at 2:30 andexplained to me that the leg rest on the chair is loose and not suitable forher 83 year old mother. When my driver delivered the...

chair, the customer’sdaughter signed for it after receiving the equipment. [redacted] asked me what Ican do for her, to give her a credit but she wants to keep the wheelchairanyway. I told the customer I will figure out what I can do for her and calledher back at around 3:40. When we spoke, I told her I will be more then welcometo come pick up the chair and give her a full credit or we could bring her anew chair in a few hours and she said she has to leave and became irate. [redacted] said I gave her an “N[redacted] Rigged chair” and proceeded to curse at meand told me that she was going to call the Revdex.com and the ADA. The customer keptthe chair until the date of pick up as stated in the contract.

Review: A portable wheelchair was delivered to my home for my 83yr old mother. No one showed her how to use. When I got home from work I found the footrest is broken, When I called the company I was told to tighten to screw. I tried , it is stripped. Just kept spinning. When I called the company back and asked for a discount ( I still need the chair). They told me they would pick up the wheel chair and give me a credit and I could find another company. I only was looking for a discount. I need the wheelchair for a family event. They flat out refused and hung up. I will also file a complaint with the ADA.Desired Settlement: My credit card was charge 190.00 $75.00 of that was delivery. I am looking for a $95.00 reimbursement.

Consumer

Response:

Definitely a refund. My mom was extremely inconvenienced.Thank you for your attention.Best regards,[redacted]

Business

Response:

Customer [redacted] called me on 8/**/15 at 2:30 andexplained to me that the leg rest on the chair is loose and not suitable forher 83 year old mother. When my driver delivered the chair, the customer’sdaughter signed for it after receiving the equipment. [redacted] asked me what Ican do for her, to give her a credit but she wants to keep the wheelchairanyway. I told the customer I will figure out what I can do for her and calledher back at around 3:40. When we spoke, I told her I will be more then welcometo come pick up the chair and give her a full credit or we could bring her anew chair in a few hours and she said she has to leave and became irate. [redacted] said I gave her an “N[redacted] Rigged chair” and proceeded to curse at meand told me that she was going to call the Revdex.com and the ADA. The customer keptthe chair until the date of pick up as stated in the contract.

Review: After an accident that has left me unable to walk for a month I contacted American mobility to rent a wheelchair for this duration. On the phone the man told me all his wheelchairs were brand new. I gave him my weight & height and specifically asked for one with an elevating leg rest as seen on the website. The next day I was delivered a wheelchair, an old chair in poor condition without any leg rests & front wheels with no rotation (i.e; broken). After calling the company for a replacement the man sent a fairly new wheelchair with leg rests that same afternoon, so now we had two. On Friday morning a driver rang the doorbell & insisted on coming into the house to take the old chair back, the owner/operator then called me on my cell phone insisting that I give back the chair, I said I needed it and that I had paid him $200 for the month he said we could either keep the old chair, or, he would have the driver take both chairs back and not give a refund as it had already cost him $200 in delivery costs. I said this was unacceptable and that he had lied about the condition of the chair, he proceeded to become aggressive yelling at me on the phone. The driver moved the leg rest off the newish chair and affixed it to the old chair and said if we werent happy with that too bad and they would take both. We explained to the driver we desperately needed something for mobility and he was to leave the old chair at least, even given its poor condition. After having used the chair two more times it was clearly near impossible to maneuver and after much frustration I decided to call again today as only a week of my month long contract had passed. He got very aggressive with me on the phone again & said I would not be getting my money back and that the driver would be at our home to get the chair in the morning leaving us with nothing. I told him to refund my $200 or I would report his company and then he threatened "you dont know who youre dealing with" I hung up and he proceeded to call me back two times.Desired Settlement: I would like my $200 refunded.

Business

Response:

I am responding to a complaint that was made against my company. The ID# is noted above.

please accept the following information as facts pertaining to the claimant's complaint.

On 7/**/13, customer ordered a manual wheelchair to be delivered on between 9 and 1 a.m. and picked up from same drop off location.

On 8/*/13, customer received wheelchair in excellent condition

and accepted it (please see customers signed signature upon acceptance).

On 8/*/13 (which clearly is 8 days later), customer called and threatened that she is not giving back the wheelchair and demanded a refund of her $200.00 which is the fee for a monthly manual wheelchair without elevating leg lifts. Our fees for elevating leg lifts are $30.00 for a pair of elevating leg lifts, which obviously customer was not charged for because customer was only charged $200.00 because she did not ask for the elevating leg lifts. In spite of this, we went back to customer to bring elevating leg lift and she was not home (she was out with the chair that she claimed to you that was broken, clearly this is just another example of the customer lying, because if the chair was broken, how could she be out with it

Furthermore, if the chair was broken when it was delivered to her, why did she sign for it in the first place? Lastly, why did she wait 8 days to complain about not having and elevating leg lifts? [redacted], please understand, we have made every attempt to please this customer. We brought her a new chair, elevating lifts, and we returned to her residence on 3 separate occasions. She is the one who truly is rude, and inconsiderate by not being home knowing that my driver was coming.

We take pride in our customer service, which is why, in spite of the fact that this customer did not order the elevating leg lifts, we did go back to her. However, her not being home upon my drivers 3 attempts into Manhattan, must be absorbed by the customer. At this time, we have charged the customer $30.00 for the elevating leg lifts, $50.00 for two attempts for delivery which she was not home, and $200.00 fee for the rental of the wheelchair. Please note that we tried to explain all of this to the customer, however her loud and boisterous attitude could not comprehend the mathematics.

Upon conclusion, please also note, if you go to our website [redacted], it is clearly printed out, our fees, and we also have a non-early termination policy.

In advance, we greatly appreciate you taking the time to read and understand our position and look forward to not having any further

issue with the Revdex.com.

Please feel free to contact me in the event you have any questions, my direct number is ###-###-####.

Most Respectfully Yours,

Business

Response:

Gentlemen:

As we have responded to the aforementioned before, we do so again despite consumers blatant fabrications.

Response:

Consumer ordered and was delivered this company fulfilled the order on 8/*/13. Customer received article in good and working order, Signature of consumer indicating the same is on Pg. 2. No complaint was made until 8 days later. We are not aware of any defect since on days 1-5 no complaint was lodged. Therefore the consumers claim of defect is without merit and has been using the chair since, trusting the finalized this now non-meritorious claim.

Consumer

Response:

At this time, I have not been contacted by American Mobility Rentals regarding complaint ID [redacted].

Sincerely,

Review: A wheelchair was needed for my grandfather who is paralyzed on the entire right side of his body. A power wheelchair was ordered on July **, 2015 for my grandfather to use on July **, 2015 the day of my wedding. While I called to place the order it was my grandmother who used her card to make the purchase. The wheelchair was dropped to the hotel next to my wedding venue on 7/**/2015. When we arrived to the hotel my grandfather was placed into the chair and at that time he was able to use it moving 40 feet down the hall. He entered the room and was then placed in bed by my mom and aunt. The wheelchair charger was plugged in over night. On 7.**.2015, the day of my wedding as I am getting my make-up done I get a frantic call from my mother that the wheelchair is not working. Unable to do anything at that moment I gave them the number to American Mobility. My mother and the hotel had called American Mobility: who tried to provide a way over the phone to get the chair working after expressing that they had no drivers to come to the location on that Sunday. The chair never worked. My grandfather was placed in a manual wheelchair from the venue thank goodness! In the midst of my wedding day and then leaving for my honeymoon I was unable to call American Mobility again until 8.**.2015. I explained to the rep that my grandmother is 83 years old and depended on me to follow up with this issue. I explained to the rep as well that I had just returned from my honeymoon and that's why I was just now calling. The rep got annoyed and said she didn't know what she could do for me at and that she would call back. My point is we called the day it was not working and nothing was done. We told Jerzy who was in the car with another woman/ man that the wheelchair did not work when it was picked up about 12:00 p.m. on July [redacted]. To this day with multiple people were informed about this malfunctioning wheelchair and nothing has been done. Even when it was picked up from us it was not working.Desired Settlement: I would like for a refund to be credited back to the account in which this wheelchair was paid for. The issue this wheelchair caused on one of the most important days of my life was tragic.

Business

Response:

[redacted] who is the granddaughter of the customer [redacted] called August **,

2015. 3 weeks after the power chair was picked up. When the power chair was

delivered to customers hotel, I believe it was signed for by [redacted]'s

mother. The power chair was delivered to the customer in working condition.

Customer claims that she called the day of her wedding and said the power chair

wasn't working but we never received a call that day.

When we received the power chair back into the warehouse, it was working

perfectly fine. The customer did not call me the day of pick up nor did anyone

call me a week after pick up. [redacted] who is the customer or someone else

should have called that week and we would have resolved the issue earlier.

Thank You,

Stacy E[redacted]

Office Manager

Review: This company refused to credit my account the refund that I am entitled too. I didn't utilize their service at all and every time I call they have an excuse for why my money has not been returned to my accountDesired Settlement: Refund my money, and that is it!

Consumer

Response:

At this time, my complaint, ID [redacted] regarding American Mobility Rentals has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]