American Mortgage & Equity Consultants

Revdex.com Complaint [redacted] – Consumer applied and was approved for a refinance of an investment property This customer is a valued repeat customer who has financed properties with AMEC over a 3-year period The complaint is accurate in that AMEC did make a mistake in the Underwriting of the loan which was discovered when the loan was sent to the end investor for purchase At that time, AMEC decided to hold and refinance the borrower’s loan file at a lower loan-to-value to meet agency guidelines, and a lower rate Those terms were discussed with the consumer who then made a new application The consumer had entered into another purchase contract for a large parcel of land that AMEC was unaware of at the time of discussion on the new refinance Unfortunately, the new payment on the parcel of land (which was being financed through a local bank), pushed the customers debt-to-income ratio out of acceptable tolerance for any investorAMEC did everything possible to turn the original error into a more favorable scenario for our clientUnfortunately, due to the large land purchase, we were unable to do anything better than the terms of the original refinance AMEC was forced to sell the clients original loan to an investor who will service loans that don’t meet agency guidelines, and took a tremendous loss in doing so We certainly had hoped to be able to get to closing on the 2nd refinance

I was going to just accept the $refund as a fair gesture, and overlook the $management fee, but when my character was attacked and absolutely no proof of the claims was provided, it's blatantly obvious they have no leg to stand on I will require the remaining $paid back to me to satisfy this claim Typically when people make the claim that the following is factual, they provide at least some shred of evidence to support them Here are the actual facts, with evidence to support: #1: As far as the rent rate goes, I told Kim on the phone the correct rate, but of course there's no proof of that, so they can claim whatever they want But since AMS is a "professional" company, you'd think something as simple as verifying the correct rent rate with the owner would be standard practiceApparently, since it’s always my fault, they just accept whatever rent the tenant decides to pay, and if the owner doesn't notice the discrepancy IMMEDIATELY, then they're free and clear Good to know AMS are "ethical" Emails from May 15th show I asked about my rent payment This was because I was shocked at how low it was I tried to view the payment breakdown, but was not given access to the portal until May 19thOn that same day I said the rent should have been $extra = $ Kim of course passed the blame: From: *** Sent: Thursday, May 19, 3:PMTo: Kim F [redacted] < [redacted] >Subject: Re: SPRING AC TUNE UPThanks, that worked!I just looked at the statement for May, and the rent should have been $since that is the month-to-month rate ($extra) I'm sure [redacted] and the tenant "forgot" to mention that.Thanks! On Thu, May 19, at 6:PM, Kim F*< [redacted] > wrote: That was not conveyed to us and there was nothing signed by the tenant stating that was the rateI don’t think we can go back and enforce Best Regards, Kim F [redacted] #2: I told Kim over the phone that there were pets Again, there is no proof of this conversation, but the lease CLEARLY stated that she had pets; AMS obviously didn't read it (Section 17, page of the signed lease I can provide this if AMS refuses to do so) Even when I lived in apartments with no pets, my landlords still checked for pet urine stains with a black light upon move out This is done precisely because it can be masked by carpet cleaning temporarily This is pure laziness on Ashford's behalf Saying a 3rd party is required to use a $black light for seconds proves this I never approved AMS to replace the carpet They would never act unless I had money in escrow anywayI did say I would replace it initially, but after speaking with a professional carpet cleaner, they said replacement was not necessary Only a deep cleaning would be required Since AMS is not a professional carpet cleaning company, I decided to take the advice of the real professionals; I did not renegeAlso, I merely suggested keeping the A/C on to keep the smell down while I fixed the situation so the property could continue to be shown without turning tenants away, not as some plot to deceive tenants as AMS is suggesting Lastly, AMS did not suggest amending the move out charges, I did! When I asked about charging this back to the tenant after the deposit had been returned, Kim said she would ask her broker, but never got back to meOnce again AMS is “changing history” on the phone conversations since they weren’t recorded All email correspondence shows otherwise when available # If this alone doesn’t prove AMS’s dishonesty, I don’t know what will To say that I was told multiple times about the color of bathroom vanity, kitchen cabinets, and lack of closet doors being a deterrent is just an outright lie Not only did I have to ask AMS why the property wasn’t rented after days, let alone figure out why it didn’t have any applicants, Kim finally decides to bring up the bathroom paint color just one time: From: [redacted] Sent: Wednesday, June 22, 6:PM To: Kim F [redacted] < [redacted] > Subject: Re: OK thanks for the update Let me know if I can help I didn't expect it to take this long to find a tenant Is there anything we can do to boost the turnout? On Wednesday, June 22, 2016, Kim F [redacted] < [redacted] > wrote:I’m not sureThe only real feedback I’ve gotten is people don’t like the pink bathroom vanity and they want closet doors (but only one person has mentioned that) and people wanted more of a “usable” backyardThe calls/emails themselves have been a bit slowI don’t know if the extreme heat has something to do with itA lot of my listings have been really really slow the last weeksIt has been 116-for about days We could either drop it a little to like $or offer half off first mo rent move in special if they move in by july 5th Best Regards, Kim F [redacted] I also was told by Kim that the property itself and back yard were too small for some tenants needsAm I expected to build an addition to the property to please these tenants? The excuses from Kim are never ending I am not willing to make changes to the property based on nit-picky comments from prospective tenants If I catered to every whim of a tenant, I’d be broke A “professional” management company should know this; a novice landlord (myself) should not have to worry about those things I told Kim that my primary goal was to rent the property as quickly as possible She never adjusted the rent rate; I had to tell her to do it If the rent was too high for the condition of the property, she should have said so To suggest that I fix these minor details is a waste of my time and money She should have instead suggested lowering the rent accordingly From: [redacted] Date: 5/27/7:AM (GMT-07:00) To: Kim F [redacted] < [redacted] > Subject: Re: Kim, Sounds goodI'd like to be in the $to $range for rent so let me know if that sounds reasonableThe priority for me is quick tenant placement with a great tenant over demanding top dollar per month and sitting vacant so I am flexible on rent rates Thanks, [redacted] So what did she do? List the property at $1495! Good to know Ashford gets to pick the rate, and keep it there until I tell them otherwise! And then complain that I'm bossing them around or something when I tell them to set the rent lower I posted the ad on [redacted] to spur interest since AMS plastered their company logo on all the photos of the listing! I requested they be removed, but they couldn't handle that for some reason Insert whatever excuse you can come up with here Also, the ONE person that applied was actually a gentleman that I referred to AMS through my [redacted] listing! I was not informed of his application at all, let alone “immediately” I did not tell them to cancel; Kim said she would cancel it once I told her AMS was fired Lie after lie; this is getting tedious More detail on that in #below #the door: This is the reason I fired AMS on the spotThe incompetence here is unparalleledThis insanity stems from Kim's inability to close a simple door There was no attempt by AMS to call me I was out of work, and had no reason not to answer a phone call at that time Immediately after I saw the email, I called Kim, with no answer on her part Even though they claimed they felt it was “urgent” they waited until they were all the way back at their office to return my call with an email I emailed back and asked them to send someone out to close the door, (because the door was definitely not broken, it just needed to be closed properly) but Kim said it was too late, and no one was available From: [redacted] Sent: Wednesday, July 6, 5:PM To: kimF*< [redacted] > Subject: Re: status There is a lever in the middle of the Left door that moves up and down I forget what it does, but that might be the problem The Left door might be "locked" open, meaning the handle was lifted up while the door was open, and therefore can not be closed since the bolts are up already Try pushing the Left door handle down to "unlock" then close it, then lift up to lock it into place Have someone call me when they go over there I don't want this door hanging open all night like it is in the picture On Wed, Jul 6, at 8:PM, Kim F*< [redacted] > wrote: Ok I will go check itWe cannot get someone out tonightEveryone is closed for the dayI secured it so no one can get it open Best Regards, Kim F [redacted] Ashford Management Services [redacted] fax [redacted] I absolutely did reject a "3rd party door specialist" to be "dispatched" because the DOOR WAS NOT BROKEN Kim, ever insistent that nothing is her fault, kept trying to convince me that a storm or some other force had blown the door in and broken it, and that it needed repair There was literally nothing wrong with the door except the person trying to close it I replied at 7PM (10PM my time) to have someone go out there to turn the A/C off at least so it didn’t burn up the compressor with the door being open Kim completely ignored it so I was forced to send a competent person over to close the door If the doors were “not as secure as they could be” then you should have remained at the premises until you figured out how to close the door Don’t act like you are totally innocent, and it’s my fault for not answering the phone It’s your fault for not being able to close a door # Wow, get ready for this one, it is pure gold! AMS did not secure a tenant, MY [redacted] AD DID! The gentleman's name was Glenn T(last name hidden to protect the innocent)The date that Glenn first emailed me was July 2nd, Here is the emailAs you can see, I immediately forwarded him to AMS: On Sat, Jul 2, at 2: Thank you for your interest! Please call the property manager Kim at [redacted] to schedule a viewing or to applyIf you have any questions let me know Thanks! On Jul 2, 1:PM, " [redacted] [redacted] wrote: PM, Glenn T [redacted] wrote: Hi, I'm very interested in your property for rentPlease call me as soon as possible Glenn T- 480-340-xxxx If AMS has evidence to show that someone else applied and was “approved” then feel free to send it to me MrT.’s application was not sent to me because I fired AMS on the spot regarding the door locking issue So every claim in their number response is totally fraudulentI did not even know he had applied, how could I have approved him? OK I will admit fault on one item: I was told the "check was in the mail" for the $75.05, so I didn't check my bank account before filing the complaintSorry! Kim never responded to my emails inquiring about the status of my refund A simple "it's been directly deposited" would have sufficed Lastly, I have no idea what your claim of mischief is by my submitting on the last day of the month; I didn't even know what day it wasWhat does that even mean: Derail processes and collections? Maybe it could have been that I finally found time out of my schedule on a Sunday night to file the complaint? The fact that you would even think the timing of my complaint was part of some master plan speaks volumes of your "honesty and character" I feel that based on my disproving every single one of your "facts" your whole victim mentality is totally unfounded In closing, I hope the Revdex.com stands for the consumer, and doesn't fall for the petty attempts to gain sympathy by being reminded of AMS's "women-owned" status [redacted] ***

I am rejecting this response because: this is incorrectThis was not a refinance, this was the purchase of a new propertyWhat are you state in your response is incorrectThere was no communication and I did not even know I was doing a new applicationI was under the impression that you were making the choice to make this right because of all of the additional paperwork and hours I need to spend preparing materials for youThis was not presented as a suggestion or a possibility, but I have something that was already doneThe principal reduction in interest rate reduction that I was promised need to be applied Or I will have no choice but to pursue this further In your response you acknowledge all of the business and revenue that I have brought to your companyThis is absolutely no way to treat a very loyal customer