American Motorcycle Parts

Review: I came to their business to get a tire .when I next rode my motorcycle I notice that my left side bracket and my passenger peg was not there .when I

Sales receipt number XXXXXX Desired Settlement: I want my bracket and rear peg returned

Business

Response:

Business' Initial Response

Company states:

This person came in 2 & a half to 3 months after he received service at our shop claiming he was missing parts,and not the next day or even within the same week. First off, the services we provided did not involve in any way shape or form the parts he is allegedly missing. Secondly, the last person to ride or touch his bike is who may be responsible. These parts are commonly known to come off relatively easy on any bike. Finally, there's been a policy report for this man coming in and threatening my staff with bodily harm. He has been warned by me and the policy he is not welcome here.

Consumer's Final Response

The statement made by them- that I waited two and half to three months after I went to their shop . They are not telling the truth. I went to their shop on June 20, 2013. When I left their shop I went straight home and parked my motorcycle in my garage. On July 5th 2013 I got my motorcycle out for the Hollister Rally. I noticed that my left side passenger peg & bracket was missing. So on July 7 2013 I went to American Motorcycle parts and told them my bracket & peg was missing. They did not help me. So on July 8 2013 I contacted the Revdex.com. And I received my first letter on July 12 2013. As you can see this I maybe a couple of weeks, not three months as they say. They are in the business of parts so I feel they took my parts and sold them for financial gain. I went their for a back tire and they had to remove the bracket to get the tire off. They said they don't know what happened to it. Maybe it fell off. This I know did not happen- it was on my motorcycle for over eight years and never fell off.

Business' Final Response

We may have been off on the time line. However, we do not have this part and will not have this part. This consumer has called 4 or 5 times pretending to be in need of this part, and again, we do not have this part and will not have this part. We are sorry it can't be found. We find it odd that neither he nor his ride realized the part was missing on their way home or when the bike was parked.

We do not have anything to gain from a $35.00 part that is that old. If we were in the business of 'stealing' we wouldn't be in business at all. Again, we do not have this part.

Review: They over the phone quoted a price of 100 dollers to my husband and brother when I went and purchased. The part I was charged 206 rollers before tax when my husband came home. He told me they had quoted him 100 dollers It had only been a couple hours from time of purchase when I called to either return. Item or get part of money back they would not even consider doing either all she kept saying did you even read the receipt it says no returns on electrical the box was not even opened the part is only 108 dollers in their book and they charged me 206 dollers why because I'm a girl they thought they could make some money on meDesired Settlement: Refund my money or at least store credit

Business

Response:

Company states: Complaint has already been resolved. Customer has been refunded. She re ordered the less expensive one and now she has new less expensive part in her hand.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.