American Moving Group

The gentlemen who help me do my inventory was very nice and fairAmerican moving was not the cheapest quote I got but they helped me understand what I pay forI move from Ohio to Georgia and everything went very smoothI had several antiques that very important to me When everything arrived in same condition I left it I was very happy

I had an excellent moving experience using American Moving Group! My agent was ***, he was very informative and he walked me through the move process from start to finish The company did a great job, at my home in New Jersey, loading everything And when everything was delivered to Florida, I expected an item or two to be damaged, but everything was intact!! I highly recommend using this company

I received a call from [redacted] from AMG on Monday 7/21/with regards to my upcoming move from Syracuse, NY to FtMyers, Fl(I am not sure how he got my phone number) I had explained to [redacted] that I had already booked a U-Haul truck for this move and explained I wasn't interestedHe pursued the conversation by indicating he thought he could offer a comparable price and if I were to go with his company it would also be much less stress on me to have others do all the physical work I listened to his sales pitch in which he indicated he could have the truck out to me between Wed 7/and Thurs 7/(a hr window)I explained to him that this just would not work for me as I was scheduled to leave NY at the latest, by Wednesday night as I was to be in Florida by Fri 7/at pm [redacted] placed me on hold (to speak with his manager), returned to the phone and ensured me that he would have the truck there on Wed 7/and that everything would work out fine [redacted] then explained he needed a down payment of $in order to proceed with the reservation During our conversation, I had asked him several more times that he is confident the movers will be here on time He confirmed over and over again that I had nothing to worry about He did state that if for some reason the truck was running late, he would have then out to my house at the latest by Thursday early morning I made him confirm and promise this to me several times before the conversation went any further I figured that if the truck didnâ t arrive until early Thursday (worst case scenario) , I could leave the movers at the house to finish up while I hit the road with my daughter and we could drive right through if we needed to [redacted] then explained he needed a down payment of $in order to proceed with the reservation During our conversation, I had asked him several more times that he is confident the movers will be here on time He confirmed over and over again that I had nothing to worry about He explained that the next steps would include; I would be receiving a call later that day or early the next morning (Monday or Tuesday) to confirm pick up address and time I never heard anything on Monday night so I called [redacted] around lunch time on Tuesday with no return call I proceeded to call [redacted] several more times on Tuesday without success (every minutes) My calls then started again early Wednesday morning and continued every mins as the truck was supposed to be there that day! I hadnâ t even ever heard from the truck driver as [redacted] had indicated I would I had left several voice messages asking [redacted] to please return my call I was finally able to get through to their â not so nice or helpful customer serviceâ line on Thursday 7/around 1pm and spoke with [redacted] who proceeded to tell me that they cannot guarantee there will be a truck to pick up my belongings until Friday or Saturday! I became absolutely irate at this point explaining to him that [redacted] promised this would all go smoothly and that the truck would be there on Wednesday (or by the latest Thursday morning) and here it was already Thursday afternoon I also explained that importance of me having to be in Florida by Friday evening and that the truck coming on Friday or Saturday just wasnâ t going to work for me [redacted] began screaming at me and accusing ME of blaming AMG for MY POOR PLANNING! I just couldnâ t believe what I was hearing! I was so angry that I told them to forget the whole deal I told them I donâ t want them sending anyone to my house on Friday or Saturday as I would be gone with my belongings by then I was forced to rent a truck myself so that I could try to meet my commitment (which did NOT happen as the truck I originally rented was no longer available) [redacted] said I would be giving up my deposit as I did not cancel within the hr window I explained that he and AMG are the ones who breached the contract as their hr window was about to expire and I still hadnâ t even heard from the truck driver! [redacted] In summary, I rented my own truck and had to do the move with help from a few friends I called my credit card company to dispute the charges AMG just recent fought back stating that I was the one who didnâ t cancel the services in time! I was forced to have to pay those crooks $ Although I would love a chance to get my money back; I more so do NOT want any others to fall victim to these horrible people! [redacted] and AMG lied to me and took advantage of my vulnerability as I was already anxious about this move and nervous about meeting my arrival time of pm on Friday July 25th which did NOT happen thanks to them I beg that someone take a look into this fraudulent company

This business is extremely untrustworthy!! They do the Bait & SwitchOffer you a great price and many services that they don't end up providingThey are brokers not the movers, so they collect their money and then say they are not responsible for anything and I mean anything that they agreed toThey pawn you off on the moving company that they contract with and then when they do do anything that they agree to which leaves you worse off then when you started, and American Moving Group telling you we are not responsible for the movers!! Thats their favorite lineThey arnt responsible, then what are they getting paid for? I would definitely consider this company "SCAMMERS"

I spoke with [redacted] at length a month before the move, everything seemed to be OKThe night before the scheduled move date spoke with someone else who had phoned to finalize detailsSince they were going to be in possession of all of my furniture I expressed the concern of how difficult they were to contact I was told I 'wasn't doing it right'...really?? That was not helpfulHe then noted that my final number of boxes was significantly less than what I had originally estimated, I noticed the price did not decrease at all but started to increase significantlyWhen I began to shared my concern at the discrepancies in the binding estimate he went into a condescending attitudeHe advised me that I should have read my contract which is technically true but I expressed my concern that in my experience the contract and the information from the trained professional are usually similarHe advised me that [redacted] was 'just the salesman'This additional unprofessional statement added to my increasing mistrustI was very suspicious that by the time everything was all completed I was going to be paying huge since they seem adept at changing the agreement with me unable to do anything about itI also decided I didn't want to pay that much money to be treated so poorlyI quickly came up with a plan BI was fortunate enough to find a place to donate my furniture after packing all I could in my SUVI decided since apparently I was going to be losing a lot of money I would rather it go to disadvantaged people than this shady company with their rude, unprofessional, unrefined employeesIf you choose to trust this company with your worldly possessions, do you have a lot of money to burn or a last minute plan B?