American Moving Systems

Initial Business Response / [redacted] (1000, 7, 2015/09/26) */ This shippment has been sent out for deliveryWe have been in contact with this customer and have talk to her several timesShe filed these complaints the same day we told her her shipment would leave Denver 9/21/ Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/09/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) While the company did contact us the same day, until we receive our household goods, we will remain skepticalWe'll see

Initial Business Response / [redacted] (1000, 6, 2015/08/24) */ Company Response to Revdex.com CASE #: [redacted] - [redacted] August 24, THE Revdex.com OF DENVER & BOULDER, COLORADO EFlorida AveSuite Denver, CO XXXXX ***@denver.Revdex.com.org Revdex.com CASE #: [redacted] - *** [redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); Bill of Lading (contract) Order for Service Household Goods Descriptive Inventory (both pickup and final delivery copies) Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing Very Truly, [redacted] Legal - AMERICAN MOVING SYSTEMS Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will more than happy to provide a detailed list of calls made and receivedAnd e-mails sent and receivedAs recently as August 4, I received a call from "Darlin" stating that the items would be delivered in to daysAnd then nothing The person who stated he was a dispatcher - called himself "***" to me, and identified himself as "***" to my daughterBut the cell phone used is identified as belonging to to one [redacted] Mr [redacted] stated that the items were in the warehouse in Colorado but refused to give me the address of the warehouse We have provided customer service with the dimension of the missing furniture pieces - chairs x x 35.5; one bench x x 43; ottoman; and boxes #and And the screen printing mechanism was wrapped in moving blankets Also - on the paperwork it states in several places that we would have days of free storage - and we obviously didn'tMr [redacted] called on July and said that we MUST take delivery immediatelyThe delivery was made on July days after pick up and weeks shy of the days guaranteed Final Business Response / [redacted] (4000, 10, 2015/08/27) */ Company Response to Revdex.com CASE #: [redacted] - [redacted] August 27, THE Revdex.com OF DENVER & BOULDER, COLORADO EFlorida AveSuite Denver, CO XXXXX ***@denver.Revdex.com.org Revdex.com CASE #: [redacted] - [redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues In the unlikely event that a customer realizes that some of their goods are damaged or missing, or they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, all customers FULLY understand that they MUST initially give the service provider (Moving Company) the FIRST RIGHT to fully investigate and respond in writing with a resolution to their issues Please note that as of today MovingClaims.net records clearly shows that the customer NEVER followed the company's set procedures about filing a claim, rather instead decided to contact the Revdex.com directly, which was not part of our original agreement The customer must understand that AMERICAN MOVING SYSTEMS cannot validate/process any of their complaints unless the customer is willing to cooperate and provide the basic required information for MovingClaims.net to better understand and validate their issues against the company In order to maintain our high level of customer satisfaction, AMERICAN MOVING SYSTEMS is willing to compensate you $in good faith for any inconvenience that may have occurred during the process of your move Please understand that we always try to be as clear & upfront as possible with customers prior to their move date to avoid any unforeseen surprisesWe can assure you that if the customer had read & comprehended the company terms & conditions prior to fully signing and agreeing to them, we would not be in this situation Very Truly, [redacted] Legal - AMERICAN MOVING SYSTEMS

Initial Business Response / [redacted] (1000, 10, 2015/10/22) */ Customer first available delivery date was on October 1, customer thought he was going to get his delivery on that same day, We explain the process of the delivery time frame but he didn't want to listing, Mr. [redacted] didn't pay for expedite... delviery or guarantee deliver, customer already received there delivery this has been completed already.

Initial Business Response / [redacted] (1000, 9, 2015/08/20) */ Company Response to BBB CASE #: [redacted] - [redacted] August 20, 2015 THE BBB OF DENVER & BOULDER, COLORADO 3801 E. Florida Ave. Suite 350 Denver, CO XXXXX 303.758.2100 ***@denver.bbb.org BBB CASE #: [redacted] - [redacted] ... [redacted] Dear BBB, Please accept this formal acknowledgement notice of the above referenced BBB case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. It is important for the BBB to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities. To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company. We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); Bill of Lading (contract) Order for Service Household Goods Descriptive Inventory (both pickup and final delivery copies) Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns. We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing. Very Truly, [redacted] Legal - AMERICAN MOVING SYSTEMS.

Initial Business Response /* (1000, 6, 2015/08/14) */
Company Response to Revdex.com CASE #: ***- *** ***
August 14,
THE Revdex.com OF DENVER & BOULDER, COLORADO
EFlorida AveSuite
Denver, CO XXXXX
***@denver.Revdex.com.org
Revdex.com CASE #: *** - ***
***
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated
When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing
Very Truly,
*** ***
Legal - AMERICAN MOVING SYSTEMS
Initial Consumer Rebuttal /* (3000, 9, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only thing this company is good at is lip serviceIn there reply they state that they put them selves completely at the customers disposalI think they meant to say they put the customers in the disposalOnce they get you in your doomedThey got full payment and almost months later my year old mother still has not received her itemsWhen Josh presented the bill to my sister she said my sister who has been working with a guy by the name of Allen said it was going to be $The guy who was in charge of the move told my sister that when the 1st guy came out to give a quote he gives a low ball quote that was $and he said that is how they get there customersThe final charges came to $2,They refused to take some of her furniture only boxes and price went up????? While my sister was working with Josh she asked him for his last name because he wanted my sister to call the company and give him a good referenceHe said we don't give out our last namesWhile I was trying to get ahold of Allen B I had got an e-mail from Holly in the dispatch deptasking for a credit card # because they can not get things going until they have that informationAllen never told me I would be getting a call or e-mail from anyone requesting a credit cardI didn't feel comfortable giving her this info so I sent her an e-mail asking if I can have her last name and the person that I was dealing with there at AMS and her extensionI never received a call or e-mailI tried calling the # that was on the e-mail and the recording said please enter an extension or dial for directoryI had nothing to go onAnother thing my sister and brother came across the kid that was with Josh had left a bag there with or phones in it?????? Why would someone need that many phones? I asked my mom if they ever came back to pick them up and she said no and she doesn't know what happened to them she had to be out of her home the next daySince I reported AMS to the Revdex.com all of a sudden I have talked to Alan once last week, he said then I'm sure your mom will have her stuff by the 17th of this month, today is the 19thI called him on the 17th and said, where is my mom stuff he gave lip service and many I'm sorry and he didn't have the man power to locate my moms items at the time, he wasn't sure if they are on a truck or in a warehouseI said what do you mean???? He then said call me tomorrow at 10:00am and I will have an answer for youOddly enough later that day I got a call from a man with a very heavy ancient saying he has a delivery and it will be there 8/19/or WedToday is Wed lateand no deliveryMore lip serviceAnyone out there looking to use this company American Moving Systems run and don't look backAs far as I know their using two different namesAmerican Moving Systems and House of Goods Long Distant DepartmentXXX XXX-XXXX or XXXX-XXX-XXXX customer service XXX XXX-XXXX
Final Business Response /* (4000, 11, 2015/08/25) */
Company Response to Revdex.com CASE #: *** - *** ***
August 25,
THE Revdex.com OF DENVER & BOULDER, COLORADO
EFlorida AveSuite
Denver, CO XXXXX
***@denver.Revdex.com.org
Revdex.com CASE #: *** - *** ***
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated
When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues
In the unlikely event that a customer realizes that some of their goods are damaged or missing, or they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, all customers FULLY understand that they MUST initially give the service provider (Moving Company) the FIRST RIGHT to fully investigate and respond in writing with a resolution to their issues
Please note that as of today MovingClaims.net records clearly shows that the customer NEVER followed the company's set procedures about filing a claim, rather instead decided to contact the Revdex.com directly, which was not part of our original agreement
The customer must understand that AMERICAN MOVING SYSTEMS cannot validate/process any of their complaints unless the customer is willing to cooperate and provide the basic required information for MovingClaims.net to better understand and validate their issues against the company
In order to maintain our high level of customer satisfaction, AMERICAN MOVING SYSTEMS is willing to compensate you $in good faith for any inconvenience that may have occurred during the process of your move
Please understand that we always try to be as clear & upfront as possible with customers prior to their move date to avoid any unforeseen surprisesWe can assure you that if the customer had read & comprehended the company terms & conditions prior to fully signing and agreeing to them, we would not be in this situation
Very Truly,
*** ***
Legal - AMERICAN MOVING SYSTEMS

Initial Business Response /* (1000, 9, 2015/08/12) */
Company Response to Revdex.com CASE #: *** - *** ***
August 12,
THE Revdex.com OF DENVER & BOULDER, COLORADO
EFlorida AveSuite
Denver, CO XXXXX
***@denver.Revdex.com.org
Revdex.com CASE #: *** -
*** ***
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated
When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing
Very Truly,
*** ***
Legal - AMERICAN MOVING SYSTEMS
Initial Consumer Rebuttal /* (3000, 11, 2015/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint was that I have still not received my items from movers and it has been over a monthAs of today, August 15,I'm still without my items after being told my items would be arriving this seeking, but keeps getting pushed backI just want my personal belonging as promised and hired for
Final Business Response /* (4000, 13, 2015/08/20) */
Company Response to Revdex.com CASE #: *** - *** ***
August 20,
THE Revdex.com OF DENVER & BOULDER, COLORADO
EFlorida AveSuite
Denver, CO XXXXX
***@denver.Revdex.com.org
Revdex.com CASE #: *** - *** ***
Dear Revdex.com,
As previously explained, please understand we are more than willing to resolve this customer's complaints against our companyTo ensure customer satisfaction we simply asked the customer to cooperate by providing supporting information in order for us to validate their claimsIt is critical that this information is provided to ensure a fair investigation and resolution for both the customer as well as the company
Due to the customer's apparent inability and failure to comply with our basic validation process, we were unable to formally investigate this matterSequentially unable to offer a suitable resolution
However, we truly value our customers and take any complaints very seriouslyIn the future should the customer ultimately decide to comply and provide the previously requested basic, necessary and required documents to validate a transaction with the company, we will thoroughly investigate their claims immediately, in hopes of seeking resolution
In order to maintain our high level of customer satisfaction, AMERICAN MOVING SYSTEMS is willing to compensate you $in good faith for any inconvenience that may have occurred during the process of your move
Upon your signature and return of this letter, a settlement check will be forwarded to you at the address above
Kindly accept our apologies for any inconvenience and we wish you the best in your new location!
Very Truly,
Customer Service Dept
Final Consumer Response /* (4200, 15, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, upon arrival of my items I had several u repairable it's from my bed frame being broken, soiled mattress, back of deck was bashed in and missing legs to my kitchen tableI also had several items that were not on the truck from my area rug, iron board, queen size bed comforter, and paper shedderAll my boxes arrived smashed, wet and holes in the boxes So dollars will not cover my damages and items that I have to replace due to their carelessness of my personal itemsI have no bed to sleep on and no kitchen to eat atAll my items were giving to AMerican Moving System, in good contention and arrived to me damagedAgain, as stated before I hired this company on good faith to deliver my items on time and for belongings to be in the conditionPictures are attached of how my belongings were delivered to meI would like full refund of 2,dollarsI paid good money and received poor service

Initial Business Response /* (1000, 6, 2015/09/08) */
Company Response to Revdex.com CASE #: *** - ***
September 8,
THE Revdex.com OF DENVER & BOULDER, COLORADO
EFlorida AveSuite
Denver, CO XXXXX
***
Revdex.com CASE #: *** -
***
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated
When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing
Very Truly,
***
Legal - AMERICAN MOVING SYSTEMS
Initial Consumer Rebuttal /* (3000, 8, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not believe this has been resolved by their responseI am currently filing a claim through their claims processing centerI will supply all requested documentation for further review
Also there was no inventory done upon delivery so I cannot supply this documentation

Initial Business Response /* (1000, 10, 2015/08/14) */
As agreed, all cancellations for services made by customer less than three (3) business days prior to service date (including onsite service cancellation made by customer) do to unforeseen circumstances, or any additional services added to the
account such as packing services, additional items to be moved, overnight service, storage services or packing materials usage, that are not included in the initial Estimate Cost For Service that was signed and approved by customer, the customer is fully responsible and will be charged cancellation fee: within business hours from the move date (not including the move date) there will be a $cancellation fee
Cancellations must be sent in writing via e-mail or fax hours or more prior to pidateIn case of cancellation and or refusal of service at the day of the move the customer will incur a $Cancellation fee
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing
Initial Consumer Rebuttal /* (3000, 12, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
For American Moving Systems to reference to their cancelation policy as a argument is absolutely preposterous! Additionalky, attempting to levy a $cancelation fee is insulting! The bottom line is, according to American Moving Sysyems contracted obligation, they were to arrive between the dates of June 15-They did not- they violated their contractThey showed up after the contracted period of time without the proper supplies, manpower, and time window to complete their contracted job
We are due back are deposit in fullWe are also due financial compensation to the additional expenses incurred for moving, unassistedWe also had to pay the buyers of our home a fee because we weren't ale to vacate the premises on timeOur belongings were also significantly damaged due to the hurried and disorganized nature of the move
American Moving Sysyems violated their contract and should be held accountable for the deliberately dishonest manner in which they handle their business
Thank you,
Dr***
*** ***
Final Consumer Response /* (4200, 16, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The rebuttal response from American Moving Systems has left us speechless and completely bewilderedTheir resolution is completely unacceptable and shows their complete detachment and lack of understanding with the basic timeline and details of our situationKey points:
There were NO additional services requested by us on the day of pick-upThis claim is both erroneous and falseOur itemized Articles List by American Moving Systems (taken over the phone by agent, ***) was supplemented by TWO other and complete itemized lists, taken by visual inspection in the home, by *** and ***Copies of the detailed Itemized Articles Lists were, in fact, faxed to *** prior to signing any contracts with American Moving SystemsWe have documentation to support this including Fax Transmittals Verification Reports
Any confusion on the part of American Moving Systems concerning our Articles Report would have been a result of their disorganization and poor business practicesSpeaking of confusion, the movers that showdays past our contracted move date without moving supplies in a rented foot truck, had NO idea they were contracted to complete a Full Pack Move
We attemped to contact the agent, *** by phone and by email upwards of times during and following American Moving Systems total failure to honor their contractual obligationsAll contacts went unreturned or acknowledgedWe then followleaving multiples messages and emails on the company automated system and sent emails, with no responseThe agent with whom we had the only contact with, ***, (X-XXX-XXX-XXXX) said she left multiple messages with both *** and American Moving Systems Managers to contact us regarding the mismanagement of our moveAll messages from her also went unreturnedIf anyone is guilty of not following basic protocol, it is *** and American Moving Systems management
A compensation of $is both random and completely unacceptableIt doesn't even begin to address the damages as well as emotional distress their total failure to meet their contractual obligations causedOur out of pocket expenses sky-rocketed as we scrambled to pack our entire home (square ft) ourselves in less than hoursWe had to rent storage space, rent moving trucks, buy supplies, find childcare for our young children, and recruit help from members of the medical community, our neighbors, and churchWe were also assessed a fee by the buyers of our home for not vacating on time
American Moving Systems is liable and responsible and should cover our increased moving expenses
Future consumers must be aware and protected from such deliberate and dishonest business practices
Final Business Response /* (4000, 18, 2015/09/03) */
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaintIn the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues
To start your claim/complaint process, please go to the website www.MovingClaims.netWhen entering our site, click on the > FILE YOUR MOVING CLAIM / COMPLAINT

Initial Business Response /* (1000, 6, 2015/08/01) */
Company Response to Revdex.com CASE #: *** - *** ***
August 1,
THE Revdex.com OF DENVER & BOULDER, COLORADO
EFlorida AveSuite
Denver, CO XXXXX
***@denver.Revdex.com.org
Revdex.com CASE #: *** - ***
***
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated
When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing
Very Truly,
***
Legal - AMERICAN MOVING SYSTEMS
Initial Consumer Rebuttal /* (3000, 8, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company states that they have a policy in place for handling complaints of missing/damaged goods; however, to date, no one from the company has returned any of our phone callsThe lack of service we've received after paying a substantial amount of money has been minimal and unacceptable
I have attached the following items as was requested:
Bill of Lading (which documents that we paid $2206), the balance of which was paid in cash upon delivery)
Order for Service
Household Goods Descriptive Inventory_Departure
Household Goods Descriptive Inventory_Arrival

Initial Business Response /* (1000, 6, 2015/08/14) */
Company Response to Revdex.com CASE #: *** - *** ***
August 14,
THE Revdex.com OF DENVER & BOULDER, COLORADO
EFlorida AveSuite
Denver, CO XXXXX
***@denver.Revdex.com.org
Revdex.com CASE #: *** - *** ***
Dear
Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated
When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing
Very Truly,
*** ***
Legal - AMERICAN MOVING SYSTEMS
Initial Consumer Rebuttal /* (3000, 8, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The moving company has not addressed any of the issues in the complaintThe company has replied with a form letter that fails to reflect any of the underlying problemsThe response fails to acknowledge the fact that the movers have not delivered goods three months after picking up items and are impossible to communicate with
We demand immediate delivery and $dollars per day in compensation
Final Consumer Response /* (4200, 12, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The offer is simply inadequateThe items were finally delivered on August 24, more than three months after being picked upFurthermore the items were damaged and some items are missingThis is simply unacceptable
We demand compensation for the lost and and damage itemsFurthermore we demand compensation for the delayed shipment
Your offer of $dollars is absolutely unreasonableWe demand $per day in compensation for each day that the shipment was delayed
The items were picked up on May 25thThey were delivered on August 24thThis is clearly an unreasonable delayYou company promised business days to the east coastThis means that the items should have been delivered June Again, the items were not delivered on June but on August This means a day delayTherefore we ask for $50x=dollars in damagesWe were forced to live without many necessities and were forced to purchase items to replace items that were being held by your companyThis demand is more than fair
I find you response perfunctory and inadequateYou have not addressed any of the substantive issuesYou have all the information needed to address this complaintI have provided you with the job number of this move, AMXXXXXXXThis is more than adequate for you to research this complaintI have attached the documents as requestedAgain these documents are in your possession
Final Business Response /* (4000, 14, 2015/09/03) */
Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaintIn the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been over-charged or charged for services that you didn't received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues
To start your claim/complaint process, please go to the website *** When entering our site, click on the > FILE YOUR MOVING CLAIM / COMPLAINT

Initial Business Response /* (1000, 10, 2015/08/07) */
Company Response to *** CASE #:*** - *** ***
August 7,
THE *** OF DENVER & BOULDER, COLORADO
***
Denver, CO XXXXX
***
***@***
*** CASE #:*** - ***
***
Dear ***,
Please accept this formal acknowledgement notice of the above referenced *** case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated
When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through *** (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues
All of our binding transportation quotes provided by our relocation representatives are based on information given by customers prior to move date which consists of a total volume to be shippedUpon receiving this information, a binding & guaranteed transportation cost is provided to the customer specifying and detailing services to be rendered, with customer approval to Order of Service via Electronic Signature confirming the information provided is true and accurate
Our record clearly shows that due to additional services requested by the customer and rendered by *** SYSTEMS on the day of the pickup, consisting of additional volume to be shipped and Packing Supplies to be used, additional charges were made to their accountThe total Transportation cost for the relocation was reconfigured according to their new requirements at the time of pickup date
Please Note that on the confirmation call from *** SYSTEMS (Confirmation Department) one day prior to pidate, there was NO mention made by the customer of additions or changes to the accountUnfortunately, this also put us in the position that we had to scramble for available space already reserved and agreed for our deliveries so we could send the shipment in its entirety, which exceeded in volume and left us struggling to make additional space arrangements on our vehicle (s), which was not part of our original contractual services
Furthermore, in the unlikely event that a customer realizes that some of their goods are damaged or missing, or they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, all customers FULLY understand that they MUST initially give the service provider (***) the FIRST RIGHT to fully investigate and respond in writing with a resolution to their issues
Please note that as of today *** records clearly shows that the customer NEVER followed the company's set procedures about filing a claim, rather instead decided to contact the *** directly, which was not part of our original agreement
The customer must understand that *** SYSTEMS cannot validate/process any of their complaints unless the customer is willing to cooperate and provide the basic required information for *** to better understand and validate their issues against the company
In order to maintain our high level of customer satisfaction, *** SYSTEMS is willing to compensate you $in good faith for any inconvenience that may have occurred during the process of your move
Please understand that we always try to be as clear & upfront as possible with customers prior to their move date to avoid any unforeseen surprisesWe can assure you that if the customer had read & comprehended the company terms & conditions prior to fully signing and agreeing to them, we would not be in this situation
Very Truly,
*** ***
Legal - *** SYSTEMS
Initial Consumer Rebuttal /* (3000, 12, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted *** the 20th of June and was told to contact *** which I did per the attachedI also have attached the inventory list that I was quoted to be movedI did not ask for more roomThe furniture that was not oversizedThe items that were not picked up were bar stools, queen headboard, boxes, dining chairs, chest of drawers, computer desk, ottomans, patio chairs, patio table, plastic bins, side tables, vanity table and vacuum cleaner
Final Business Response /* (4000, 18, 2015/08/27) */
Company Response to *** CASE #: *** - *** ***
August 27,
THE *** OF DENVER & BOULDER, COLORADO
***
Denver, CO XXXXX
***
***@***
*** CASE #: *** - *** ***
Dear ***,
All of our binding transportation quotes provided by our relocation representatives are based on information given by customers prior to move date which consists of a total volume to be shippedUpon receiving this information, a binding & guaranteed transportation cost is provided to the customer specifying and detailing services to be rendered, with customer approval to Order of Service via Electronic Signature confirming the information provided is true and accurate
Our record clearly shows that due to additional services requested by the customer and rendered by *** SYSTEMS on the day of the pickup, consisting of additional volume to be shipped and Packing Supplies to be used, additional charges were made to their accountThe total Transportation cost for the relocation was reconfigured according to their new requirements at the time of pickup date
Please Note that on the confirmation call from *** SYSTEMS (Confirmation Department) one day prior to pidate, there was NO mention made by the customer of additions or changes to the accountUnfortunately, this also put us in the position that we had to scramble for available space already reserved and agreed for our deliveries so we could send the shipment in its entirety, which exceeded in volume and left us struggling to make additional space arrangements on our vehicle (s), which was not part of our original contractual services
Furthermore, in the unlikely event that a customer realizes that some of their goods are damaged or missing, or they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, all customers FULLY understand that they MUST initially give the service provider (***) the FIRST RIGHT to fully investigate and respond in writing with a resolution to their issues
Please note that as of today *** records clearly shows that the customer NEVER followed the company's set procedures about filing a claim, rather instead decided to contact the *** directly, which was not part of our original agreement
The customer must understand that *** SYSTEMS cannot validate/process any of their complaints unless the customer is willing to cooperate and provide the basic required information for *** to better understand and validate their issues against the company
In order to maintain our high level of customer satisfaction, *** SYSTEMS is willing to compensate you $in good faith for any inconvenience that may have occurred during the process of your move
Please understand that we always try to be as clear & upfront as possible with customers prior to their move date to avoid any unforeseen surprisesWe can assure you that if the customer had read & comprehended the company terms & conditions prior to fully signing and agreeing to them, we would not be in this situation
Very Truly,
*** ***
Legal - *** SYSTEMS
Final Consumer Response /* (4200, 20, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unacceptable!
Per my documentation you can see I filed a claim with *** in a timely mannerMy items were delivered/not delivered on the 18th of July and it was filed on the 20th of JulyAs for additional services the *** boxed one mirror for me and it was stolen along with most of my items per notedI have two witnesses that can be called that were at my home on pick up to testify as suchThey also charged me $for longer distance for haulingI had no issues with that but I did not ask for additional truck volume*** can not quote me one price for all of the items I wanted moved per the quote sheet and not pick up over half of it and then charge me "cash" an additional $at deliveryAs I said and you can confirm from the pick up/delivery sheet what items were picked upI also have witnesses to the delivery and what delivered and the condition it was inI can continue to go back and forth on this with you as long as you wantUntil I get reimbursement for moving costs/items Lost/Stolen I will not go awayYou keep mentioning your "policy for going to ***" which I have done you need to honor your quote "contacts"Also according to *** your company was outside the max on delivery timesFor a hour drive by car and it takes days to get to me with items lost, stolen, and destroyed is totally unacceptable,

Initial Business Response /* (1000, 9, 2015/08/18) */
This customer disputed the charge thru his bank and he has been refunded in full the depositWe did not contest this so the refund will stay in his accountThis matter is closed

Initial Business Response /* (1000, 10, 2015/10/22) */
Customer first available delivery date was on October 1, customer thought he was going to get his delivery on that same day, We explain the process of the delivery time frame but he didn't want to listing, Mr. [redacted] didn't pay for expedite...

delviery or guarantee deliver, customer already received there delivery this has been completed already.

Initial Business Response /* (1000, 6, 2015/08/24) */
Company Response to Revdex.com CASE #: [redacted] - [redacted]
August 24, 2015
THE Revdex.com OF DENVER & BOULDER, COLORADO
3801 E. Florida Ave. Suite 350
Denver, CO XXXXX
303.758.2100
[redacted]@denver.Revdex.com.org
Revdex.com CASE #: [redacted] - [redacted]...

[redacted]
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
[redacted]
Legal - AMERICAN MOVING SYSTEMS.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will more than happy to provide a detailed list of calls made and received. And e-mails sent and received. As recently as August 4, I received a call from "Darlin" stating that the items would be delivered in 2 to 3 days. And then nothing.
The person who stated he was a dispatcher - called himself "[redacted]" to me, and identified himself as "[redacted]" to my daughter. But the cell phone used is identified as belonging to to one [redacted].
Mr. [redacted] stated that the items were in the warehouse in Colorado but refused to give me the address of the warehouse.
We have provided customer service with the dimension of the missing furniture pieces - 2 chairs 23 x 22.5 x 35.5; one bench 51 x 33.5 x 43; ottoman; and boxes #56 and 94. And the screen printing mechanism was wrapped in moving blankets.
Also - on the paperwork it states in several places that we would have 30 days of free storage - and we obviously didn't. Mr. [redacted] called on July 2 and said that we MUST take delivery immediately. The delivery was made on July 8. 16 days after pick up and 2 weeks shy of the 30 days guaranteed.
Final Business Response /* (4000, 10, 2015/08/27) */
Company Response to Revdex.com CASE #: [redacted] - [redacted]
August 27, 2015
THE Revdex.com OF DENVER & BOULDER, COLORADO
3801 E. Florida Ave. Suite 350
Denver, CO XXXXX
303.758.2100
[redacted]@denver.Revdex.com.org
Revdex.com CASE #: [redacted] - [redacted]
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
In the unlikely event that a customer realizes that some of their goods are damaged or missing, or they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, all customers FULLY understand that they MUST initially give the service provider (Moving Company) the FIRST RIGHT to fully investigate and respond in writing with a resolution to their issues.
Please note that as of today MovingClaims.net records clearly shows that the customer NEVER followed the company's set procedures about filing a claim, rather instead decided to contact the Revdex.com directly, which was not part of our original agreement.
The customer must understand that AMERICAN MOVING SYSTEMS cannot validate/process any of their complaints unless the customer is willing to cooperate and provide the basic required information for MovingClaims.net to better understand and validate their issues against the company.
In order to maintain our high level of customer satisfaction, AMERICAN MOVING SYSTEMS is willing to compensate you $50.00 in good faith for any inconvenience that may have occurred during the process of your move.
Please understand that we always try to be as clear & upfront as possible with customers prior to their move date to avoid any unforeseen surprises. We can assure you that if the customer had read & comprehended the company terms & conditions prior to fully signing and agreeing to them, we would not be in this situation.

Very Truly,
[redacted]
Legal - AMERICAN MOVING SYSTEMS.

Initial Business Response /* (1000, 9, 2015/08/20) */
Company Response to Revdex.com CASE #: [redacted] - [redacted]
August 20, 2015
THE Revdex.com OF DENVER & BOULDER, COLORADO
3801 E. Florida Ave. Suite 350
Denver, CO XXXXX
303.758.2100
[redacted]@denver.Revdex.com.org
Revdex.com CASE #: [redacted] - [redacted]...

[redacted]
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
[redacted]
Legal - AMERICAN MOVING SYSTEMS.

Initial Business Response /* (1000, 6, 2015/08/01) */
Company Response to Revdex.com CASE #: [redacted] - [redacted]
August 1, 2015
THE Revdex.com OF DENVER & BOULDER, COLORADO
3801 E. Florida Ave. Suite 350
Denver, CO XXXXX
303.758.2100
[redacted]@denver.Revdex.com.org
Revdex.com CASE #: [redacted] - [redacted]
Dear...

Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
[redacted]
Legal - AMERICAN MOVING SYSTEMS.

Initial Business Response /* (1000, 7, 2015/09/26) */
This shippment has been sent out for delivery. We have been in contact with this customer and have talk to her several times. She filed these complaints the same day we told her her shipment would leave Denver 9/21/15.
Initial Consumer...

Rebuttal /* (2000, 9, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While the company did contact us the same day, until we receive our household goods, we will remain skeptical. We'll see.