American Music Institute

Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ Contact Name and Title: [redacted] ***, ED Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @amimusic.org American Music Institute has a no refund policy, however, one can petition for a refund in extreme cases, which in this case, the petition was deniedFurthermore, tuition and withdrawal policies are clearly outline on the registration form which Mrs [redacted] signedThe AMI withdrawal policy states that AMI needs to have the withdrawal form filled out and returned on, or before the 5th of the month to not incur more tuition past the end of that monthAMI received a withdrawal form and a doctors note on 4/12/from Mrs [redacted] and as was informed via email and over phone in April 'and on 8/3/that AMI does not offer refunds, however, in turn AMI DOES offer credit, which is good to be redeemed for lessons by either the respective family or can be transferred to another party as a giftAll of which was made very clear in written emails, and the credit option is still available to this date AMI does not guarantee student attendance from the students end and when a student cannot attend lessons, if we are informed before missed lessons, we at AMI always try to work out something, either in way of scheduling or credit for future lessons to ensure completion of paid tuitionWe understand that she paid tuition for more lessons than her daughter could attend, however, Mrs [redacted] did not inform AMI until a week after the deadline to withdraw for that month, at which point tuition had already gone throughSince then we have tried working with Mrs [redacted] in offering credit for the missed lessons Also to note, AMI is a pre-collegiate institution and it's tuition and policies are similar to that of a college or university

Initial Business Response /* (1000, 5, 2015/08/05) */
Contact Name and Title: [redacted], ED
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@amimusic.org
American Music Institute has a no refund policy, however, one can petition for a refund in extreme cases, which in this case, the...

petition was denied. Furthermore, tuition and withdrawal policies are clearly outline on the registration form which Mrs. [redacted] signed. The AMI withdrawal policy states that AMI needs to have the withdrawal form filled out and returned on, or before the 5th of the month to not incur more tuition past the end of that month. AMI received a withdrawal form and a doctors note on 4/12/15 from Mrs. [redacted] and as was informed via email and over phone in April '15 and on 8/3/15 that AMI does not offer refunds, however, in turn AMI DOES offer credit, which is good to be redeemed for lessons by either the respective family or can be transferred to another party as a gift. All of which was made very clear in written emails, and the credit option is still available to this date.
AMI does not guarantee student attendance from the students end and when a student cannot attend lessons, if we are informed before missed lessons, we at AMI always try to work out something, either in way of scheduling or credit for future lessons to ensure completion of paid tuition. We understand that she paid tuition for more lessons than her daughter could attend, however, Mrs. [redacted] did not inform AMI until a week after the deadline to withdraw for that month, at which point tuition had already gone through. Since then we have tried working with Mrs. [redacted] in offering credit for the missed lessons.
Also to note, AMI is a pre-collegiate institution and it's tuition and policies are similar to that of a college or university.