American Musical Supply

Deceptive advertising on the website claiming two-day delivery. I ordered a microphone on a Thursday While the website advertised “Get It Saturday!” So I did because I had a recording session on Sunday. Well, here I sit on Monday with no microphone. I did receive a microphone cable I ordered as well today, so clearly they ran out of stock and had to send a second package instead of sending the main item with my cable (that was two days late). FedEx says estimated delivery of microphone is over a week away still. I will never shop through AMS again and now have concerns about the quality of gear I will get from them. I feel lied to, kills customer loyalty. Word of mouth will end up costing them far more than any profit they made on this sale too, I talk up good companies to my clients in the music industry. Disappointing.

I made a recent purchase for $449, which was processed and shipped. 2 days later, they TOOK $2,423.33, from my bank account from 4 years ago, without my authorization, phone call, email, nothing. I understand this existed back then, and I even made attempts to clear up 3 years ago, but everyone was rude, combative, disrespectful, and some of the nastiest individuals ever. I couldn't get a word in edege-wise to even arrange installments. Now, during covid-19, my paychecks have been cut, 2 others in the household are unemployed, and my rent money, car payment, car insurance, phone bill, and electric bill money is GONE, not to mention pending transactions that may bounce. I understand owing the money, but helping yourselves to my bank account, and $2,423.33 during these hard times is absolutely despicable. Lower than low.

I lost a job making 6 figures a few years back, and fell on hard times. I've been working to clean up my credit, and this one was overlooked, as it was removed from my credit report. I overlooked it, totally my mistake. But, again, helping yourself to that kind of money during these times is absolutely despicable.

This was a dream for over 20 years. I found American Music asupply where the action from EVERY employee to play games with me. Destroying my soul. I have never felt the way these people made me feel. I’m sure with everything going on right now with this virus didn’t help but it’s like they took it as a time to personally hurt someone they don’t even know. All the way up to management to the credit department. Not to the owner of the company or the head staff in the credit department that could have fixed the problem they took part in makings happen. They just kept telling me no one from their company would say or do the things the employees and supervisors were doing. They took of me all the calls were recorded but showed no concern in checking them. Just more bad attitude to me. I filled one of these forms out with American Music Supply also. The company that *** claimed they did not know them and had nothing to do with them. They told me at American Music Supply that no matter what I applied for the credit department would not approve me. They also told me they would not talk to the department to fix it either. My order was approved a coupe of times and I was told it was batting packed up to ship. I was told by your company *** that they were putting my order together and the only other thing was that I was going to get a phone call from someone to go over the order to make sure it was correct before it shipped out. That’s when Bert decided he would get in on the fun of seriously destroying me. He brought up a credit check and the words he used were not the same as your website. We said good bye and within a minute I got an email saying it was not approved. However I think I have received 3 or so of these emails asking about the delivery of my order. Also since we are on the part where *** does not know American Music supple your other buddy that just had a blast running me all over the place to waste my time and just laugh so loud on the phone knowing he was not going to sell me anything. This is where it shows that your company and these other two partner hand picked me as their victim to play this game of bullying me and running my credit I could only guess to make sure it was worse than it already is. Josh that in the beginning of his what I can only explain as torture did claim to know you but then tried to protect you at the end saying he did not know any of the two companies. Might want to tell him when playing sick game of bullying someone to not put things in text or email. As far as my proof you (all 3 of you) had no intention of selling me anything I got approved for $309 from a company Josh was set up with he helped with nothing I would like to add. I spoke to the company and he was surprised I was approved which was odd for someone that should have been trying to make a sale. The company told me the first time they will do $309 and then the second would be $)00. Well due to the time American Music Supply and *** took away from my life and dream I had to work with what I had. WOW. So much you took away from me. I am getting sick to my stomach and the emotion I have right now is low. Never in my life have I felt like this. I guess never in my life had I attempted to do business with you 3 companies. Just need to go back to the beginning where Login the only person there that helped me out but I could never get him back on the phone after your employees started the game of bullying me and destroying my dream. There was another employee that told me he could get me approved for the 8 month plan and he guaranteed it. Those were his words. I guarantee it. This was reported to multiple people. Employees and managers. Going back to josh that now was trying to not let me use the $300 as I told him I can pay that off and get the $609 and get this put together. He went so far out of his way and played games with me for two hours as I sat at my computer waiting on the email he was sending over as we hung up the phone. We went ...... I am having a really hard time explaining this as like I said this is giving me flash backs of how bad this affected my life in so many ways. He sent over an email with the order I put together and he put shipping on it. Him knowing that it would not allow the order to go through if it was over $300. He knew this as we had a problem the night before and I reminded him of this. His second email that he sent as he kept saying he had to do the order to add the code for trump his discount that he was giving me which really was just the web price. Ya he told me so many lies. On text and email. Second email was the same. I said maybe it’s not enough but I am not worried as it’ was late and I still had things to do. He kept saying he would do it and didn’t and I had to c sac lol and text and it was just so weird as he was very on top of using his website, email, and text message. This went on the third time same thing. I begged of him just to take off the XLR cable and was very clear about which one to take off. He took both of. Then put both back on. He was just having the time of his life bullying and ruining my dream. Then he sent an email with the wrong cable on it making just a couple of dollars over $300. Once again fully aware it was not going to work. The more I type and realize how bad you people treated me I wish this was getting to the right person but just like I wanted the employees that did wrong to be checked on and requested to get a way of communicating with the owner. This is around the time that no employee gave out anything more than their last name and would not give out extension numbers as your company NEVER did that. I had logins and the guy who guaranteed me the $800 plan. I have papers all over with names and what took place with each employee. Like the supervisor at American Music Supply that told me my order was ok and ready to shop but I had to call the credit department’s to verify my information as my account got messed up when a friend was going to help me get the 12 month plan when Logon had me on the 5. I was in very good communication with the employees and explained the billing and shipping on the account. It was brought up by me in the very beginning of this horrific time to follow. I specifically said should he just log in and make his own account. Almost positive it was a guy from the credit department but for sure a supervisor that said no just go do it again on your account and delete the address and put his and then they could change it later. This was the start of what I can only explain to be the worse thing that as ever happen to me in my life. That night I had an extra item on the order and put in the wrong drum machine. I put in a drum machine that was over $100 more as the one I was looking for you had one that was discounted as a resealed item. The employee I spoke to that night told me he had to cancel the whole order and had to wait for it to cancel before doing smother. Made no sense to me but it your computer system. He said he did not know if it was going to get canceled in time and might ship in the morning and I would have to send the items back to get a refund on one and exchange the other for the one at a lessor price. After this I don’t think I got anyone’s proper name and I’m pretty sure employees turned into supervisors. I don’t have any of my papers with me at this time of typing this and I am just trying to get this over with as this really made a bad impacts on my life. I was verbally accused in the worse way of trying to commit fraud. This was also something your supervisor told me this would never happen and the employee would not even talk about or talk that way to me. The guy put me on hold and was getting in touch with my buddy that was at work to verify his information with this person that e we pull say such evil words to someone without any facts. He did not make an assumption it was what he said I sss doing. As he finally came back to the phone and let me add that I could not even tell you why he put me on hold. I told him my buddy needed a minute and he could step aside to get this situation fixed. That feeling he put in me for the words he used towards me was so horrible. However he fixed the problem better for him by hanging up the phone. This is where I just could not understand that if the problem was to talk to him and he was going to step away from his work to fix it why would he hang up. This is a business that makes money off of sales. After days as my buddy was not so happy about this and was worried about his credit as he was trying to fix it up he backed out. I went back even after how bad your employees have treated me at this time I called back into Logon to go with the original 5 month deal that I was good to go on. However your company just changed the offers they had. I don’t know why but I was declined for the 8 month plan that another employee told me he guaranteed it. Told me it did not go through. Put me on hold like he was going to do something about it only not to come back and Logon was not in that day. That night as I was just so upset with all of this I put the order in after I changed my account back to all my information and was approved for the 12 month plan. Great right? No. I really don’t know where the evil cake from all of your employees. All 3 companies that did not know each other. All that changed later little bu little. When I found out about zZounds and put my order in on that website that was odd that they had two items the were factory resealed and the same price. Oh and another item that was on back order. Before I put the order in I realized I needed more money in the bank to cover the down payment. From American Music supply I knew that your card was not charged till the order shipped which would have giving me plenty of time to go to the bank in the morning. However I called and a American Music Supply guy picked up. I even asked him to not say anything and give me the chance every other customer gets as he knew my order was going through but American amusing Supply was stopping it just to play an eveil game and bully me and take away my dream. Well that is not what happened. *** jumped in on this evil action. I was told by the employee that was getting my order together that I was just getting that one last call to go over the order before it shipped. This is when Bert came in. Another employee questioned that as he said that was not normal for him to make those calls. Going against what website says and what the other employee that was getting my order together Bert said he had to send it over to credit to have them run a credit check. I explained my credit and questioned this as that’s not what anything said and that my order was approved. Very emotionally exhausted I couldn’t really say anything but ok. We hung up and right away I received an email now saying I was declined. I did notice a couple of things on how these orders were canceled also. Some were canceled. Done customer canceled. Just so much that did not add up. Now Bert did say that if it did not get approved to try and make it less money. This is where *** was on board to play thee evil game with me. I called back and the nice guy that I had spoke to before turned into a very very rude person. I explained what I wanted to do do. I had put put two of the items on there as new and wanted like to switch them to the factory resealed ones. I took it down a microphone set and let him know I would like to pay $700 towards it to make it less on the finance side. Wow did he just give me the biggest attitude and some choice of nasty words. He said he would take it over to credit however I receive an email saying I was declined. Wow. I mean Bert was leading me this direction if there was a problem and doing as he said this other employee gave me attitude over it only to get declined again. This just got so ugly. Your employees were so nasty and abusive to me. All 3 of the companies who don’t know each other. I just kept trying to work something out with you as I was so weak from being treated the way I was. The way all the employees spoke to me. Them holding my dream up in the air just to take it away. I could never imagine anyone doing this and doing it for no reason. I spoke again with Bert and as I could realize the control of the credit was in the companies hands as it was explained to me but then switched later on that it was a credit company. Yes. After running my credit and putting hits on it. Just felt like you didn’t want to sell me anything and wanted to hit my credit to make it real bad. However Bert said to go cheaper and I made the comment on how I needed the speakers and they were not and item to really split up. Also with the cash I had I knew I could pay them off quick and should not have a problem at all getting approved for the rest. In way I felt like he agreed and things were going to be good and this nightmare would be over. Not even close. Not only was it declined it was on a Sunday after I was told the credit department still had to look at it and that would be Monday afternoon at the earliest. I wish I could tell you the two employees I spoke to on Sunday but there was some changes made. I was told also by Bert that if I put an order in and it was declined that they could make the decision of the previous pulled report. So I put another order on on Sunday for one speaker. Declined. Now here is where Bert showed he he was playing this evil game against me. He tried saying he told me to put a order in for $245 and pay that and so on. Saying I put a order in for more and that’s why it was declined but I guess he did not get the info that’s what I tried doing with Josh. So yes if he said it I would have been calling back on my second or third order to build credit with a company that I was already approved with and approved everyone oh and does not do credit checks. I hope this reaches people and please do as you feel. Call them and cross your fingers in hopes this does not happen to you. It was not a good feeling. Just to get worse and worse. Bert was done playing the game of destroying my dream and I guess they had to get back to work. I’m sure the owner of this business that pays these employees and this is a business that they probably live off of would like to know the hours wasted and no money coming in. I can’t think of a business owner that would be happy with this at all. What do I know right. Feel free to do as you please I just want people to know what these people are not afraid to do to someone for no reason. I am a very nice person and live my life with all the positive energy I can put out. This was murder.
Jason D

American Musical Supply has gone downhill over the past 12 months. Customer service is a thing of the past. Shipping is a nightmare. Product comes back in stock and instead of filling orders that were already made, they throw it up on their site. Guaranteed delivery dates? That's a lie. I will switch to Sweetwater or stay local for all future orders.

On May 18th. 2020, I placed an order with American Musical Supply on their payment plan. Was approved and then informed two items were backordered (one of which I knew about). On May 19th, 2020 I was informed one would not be available until at least July 17th. 2020. I called to exchanged that item for an equal priced item in which they outright refused. They told me they would cancel and I can place another order, so I did. At this point. I figured everything was sorted, until today, May 20th, 2020 I received a cancelation notice on the item. I called their credit department who told me to place the order again...they said it was a fault on their end...so I did. My order was cancelled again. I called the credit department and Eric, who answered, was as rude as can be. Refused to rectify the situation and then blatantly hangs up on me.

Most ridiculous site I've ever used, use Sweetwater and avoid wasting your time. Placed an order on an item that was supposed to be in stock and my credit card was billed as normal, the next day the item was listed as backordered, my down payment was returned and the order listed as backordered. All seemed normal until I decided to cancel my order. The next day the item was suddenly back in stock, so I placed a new order. Received confirmation email as well as a separate email with my payment agreement document, then a third email confirming my order was accepted and being packed for shipment. Next day I recieve an email stating "Your recent order #Wxxxxxxx, has been cancelled and will not ship." I called the provided number and spoke to a member in Billing who advised me that they had no idea why the order was cancelled and transferred me to Sales to complete a new order. The new order followed the same email chain also ending in the order being mysteriously cancelled. This repeated 6 times. During this process I spoke to multiple sales associates as well as several members in billing. NO ONE can explain why the orders wont process. This company is a HUGE waste of time and should be avoided at all cost.

I started working at a studio in NY, after moving up from FL. I often send equipment there. I decided to try some monitors out and a friend suggested American Musical Supply. I logged on their website in the studio and placed an order. On 2020.04.20, I ordered a pair of M-Audio BX8 D3 monitors. (W9527426) Total cost $313.56. After I put my order in I received an email with an order confirmation. But something was off, the phone number wasn't mine, seeing as I don't use phones.

I called to correct this. I spoke to (person A), (person A) was nice and said they'll get it fixed. While I was waiting on the phone with him. I decided to check if everything was charged. When I opened my bank I saw 3 charges: PENDING: $6.95, $175.00, $313.56

I asked (person A) to verify my order total, he did, $313.56. I explained, I currently have charges, listed above. He replied "that is strange, let me see what is wrong..." He put me on hold. He transferred me to another department, but didn't notify me.

(Person B) answered. I explained the charges. He said; And I'll paraphrase: We have charged your account because you purchased something from us in 2013, and this account is delinquent.

I explained, I think you have the wrong person and I didn't even work here, have this card or bank account in 2013. And I've never purchased anything from this company.

He then said: It is improbable that we are wrong, because the name and address are the same.

He also screamed: You need to listen! This is how you can rectify this. Here is an email address, if you think we are wrong, email us at

I've bought a few things from American Musical over the years and recently have picked up a new instrument. I went on their website last week and ordered a bass on the payment plan. I saw that my order was cancelled which I wasn't sure of and sent off an email to them. I was told that the order was still in process.

Later that evening I received an email that the order was cancelled and that is fine but also that evening a charge hit my account for $564.55 which was not the amount of my first payment or the total due. I reached out and was told to call on Monday.

I just got off of the phone and was informed that I had an overdue bill from 2 years ago and that was the balance remaining. I honestly was unaware of that I had a balance. Like I shared with the person I talked to if you say I owe a balance ok...my issue is that they took almost $600 out of my account when I was only planning for the $70 payment. He said it was a written-off account and me placing the new order brought this back up...

Again, if they say I owe it...then let's talk about this and make the arrangements to pay it or at least tell me sir you have an overdue bill and we would like to know if we can settle it. I received nothing. No call. Then the person I talked to read me some terms and conditions and nowhere within there did it say they could run a new card without my consent.

My first thought was to ask for a refund of the payment and we make the arrangements on the balance but he was so "matter of fact" that he wasn't hearing any type of conversation. It's sad because I've dealt with them for so long and have always referred fellow musicians to them but to take almost $600 out of my account without saying anything is ridiculous.

My card was charged with 5 different transactions without my knowledge yesterday 4/7/2020. Upon calling the company this morning I was told it was connected to a delinquent account. All of my orders were showing as paid in full. They advised to me that it was processed on my card to an account that my ex-husband had processed prior to that just because the last name and address was the same. Card numbers were different and purchases were made under different SSN. They refuse to explain how this is something they can do. Advised to them when I placed my last order back in 2018 he was already gone.

American Musical Supply does not honor their own price matching policies. Customer service is sub par and does not communicate.

Payment plan fee NOT refundable on returned items and that is not disclosed anywhere. Truth in Lending problem.

I have been a customer of American Musical Supply for years. They perform a service for musicians that cannot afford to pay cash up front. They always fulfilled my orders in a timely fashion. My issue arose when returning some items. Their website states that orders are fully refundable within 45 days of purchase. When you return something that isn't broken but that you just don't like they charge you return shipping. Fair enough. But as it turns out they also keep your payment plan fee, even though you didn't fully use the payment plan. When I called them they assured me the contract clearly stated that the payment plan fee was NOT refundable. Not knowing for sure I agreed they were probably right. However looking through my contracts and order forms that is not the case. And in fact no where is it communicated that the payment plan fee is nonrefundable. Not the order form, not in the payment plan agreement nor in any email conformations. I called back to explain and make them aware of this discrepancy and they told me it was written so I said show me and I waited. They couldn't find it. Then they said they would make someone aware of the issue but even though they couldn't find the "non-refundable" verbiage in any documentation they would not credit me the payment plan fee. Then they got belligerent. We terminated the call with thank yous after I suggested they just be honest in their declarations.

In trying to leave a review for AMS on google I was surprised to find they have like 22,000 4.8-5 star reviews. I have over 10K views of my google reviews but could not leave a google review for AMS. Curious.

My summary. AMS does almost everything they say they will. They fulfill orders in a timely manner and they accept returns within their plainly stated guidelines. They charge payment plans fees in lieu of interest. Which I was OK with because I knew about it and it's still a fair deal. But if you return an item they keep your payment plan fee and they aren't upfront about that.

Repeatedly charged a credit card in which I had had withdrawn consent by changing my payment method to a new card. New card has been billed for almost a year. By changing that card and it being subsequently billed, they cannot change back to an old card randomly.

I have installment payments set up with AMS. My card of file expired in September. I updated with my new card in September. I had three installment payments that were suppose to go through on the new card and they never did. They were late. I called to get it corrected. Next charge, same thing. Called again and the agent said that it was updated too for the next payment set to go through at the end of October. got an email over the weekend that I had a payment past due. When I logged on, I was assessed a late fee as well. I called, again, and was told that I could not change payment method online, even though there is an option. But, I told the agent that the previous agent said that it was taken care of. She said that either way I'd be charged with the late fee regardless. And when I look at my account it even shows my new card. None of this makes sense and they didn't seem to care either way. I do a lot of business with this company and I told her that I would no longer do business. Her response, "that's your choice". She didn't seem to care that they were loosing a customer over a late fee. I have been doing business with AMS for the last 2 decades, several thousands of dollars. Not any more.

I have been a customer since 2001, and I have never had a problem with the products ordered or returned through a FEDEX mix up. I love the pay as you play plan agreement and I built my system over time. Thanks to AMS I have one of the better sound systems in the Mobile DJ community and I will continue to purchase from them.

Made 1 purchase so far...went simple and smooth...it arrived the next day.
And by looking at some of these reviews, im reminded that I live in a time when alot of people are LOOKING to find a issue, but dont wanna hear quick, sensible solutions.

They advertise as accepting price checks.
After finding a $200 product at a competitors site for $30 less e-mailed the team (Should have called!) to get my price match.
Within 2 hours the page at the competitors site was completely taken down.
Mind you this add was up all night before. I watched.
They shortly after send me a e-mail back saying that the price is no longer accepted.
I sent links, pictures, You can still see the sale price on google rite now at this moment.

Disgusting customer care, Do not provide the services they say they offer.
They will call competitors so they do not have to honor price checks.

After being a very loyal customer for several years I will no longer be bringing any business to AMS. I recently purchased a set of Mojotone pickups and following some financial hardship decided to instead return the pickups, which were never opened or used in any way. Once AMS received my return they discovered some slight damage on the pickup packaging, which I believe may have been from shipping, and told me they could not accept my return and would be shipping them back to me. I'll let the below conversation speak for itself:

- (AMS): We received this item in our warehouse and upon inspection, it was determined that the pickup had been opened. This item is a non-returnable and since it has been opened, we cannot accept the return. The package is being shipped back out to you via FedEx.

- (Me): I'm sorry but that is just not accurate, I did not open the packaging at all and this should still be acceptable per your return policy. Can you please give me some additional details on why it was determined to have been opened?

- (AMS): Attached are pictures of the item as it was received back in our warehouse; the box had been opened –the seal was broken and the package torn. We are unable to accept the return once the box has been opened.

- (JM): I'm not quite sure how to respond, I never opened the packaging in any way and did not break that seal at all. It was shipped back to you in exactly the condition I received it. Is it possible that the damage occurred during shipping? I can certainly understand your position here but is there any recourse for this situation?

- (AMS): I have checked into the further, and unfortunately the manufacturer does not allow for returns on opened items and would not accept this back nor would it be eligible for a refund. If the item is defective, you would need to reach out to the manufacturer for further instructions.

-(Me): I suppose my concern is that this item was never opened by me and I therefore cannot comment on whether or not it might be defective. I do understand your adherence to the return policy and I hope you can understand why it might be frustrating as a customer to not have this return accepted when I did not cause the damage. If you are still required per policy to send this back to me and not accept my account of what happened then so be it. But do know that AMS will certainly be losing a customer in the process.

[No further response from AMS and the pickups were sent back to me]

WORST EXPERIENCE EVER!! This company is filled with liars and rude customer service representatives. I ordered a few things online and without notice they cancelled my order because they ran my information (without my permission) and my phone number listed did not match the phone number provided. I spoke with both Dominic and Tammy, neither were polite or helpful. They had no real reason to cancel my order. They could have called and said my order was cancelled instead they had my account on hold. I feel disrespected by the representatives, they did not provide me with a good positive attitude like any other company did. They treated me like I did something wrong. Meanwhile I order online often for myself and family members using my same phone number without any issues. If my phone was in someone else’s name (which it is not) then it shouldn’t matter. Mind you my billing address and shipping address are the same and therefore nothing else should matter. Emails change and phone numbers change. I am very frustrated by the lack of respect and waste of my time. This is supposed to be a no credit check company but since they are not providing good customer service I would recommend Zzounds instead.

Sold a defective product three times I was told product was for company use when I find out it was not found documentation stating the problems with the product noted three years ago. Tried to reach supervisor told not in or sent directly to voicemail repeatly. Was deceived on what the product was capable of and was not given a solution

I ordered a Gibson Les Paul that was defective. A replacement guitar was delivered that was also defective. I spoke with a supervisor who ensured me that a third replacement guitar would be inspected and then shipped overnight. Three days later I contacted customer service to inquire about tracking info so I could have someone available to receive the guitar from FedEx. I was told the guitar had not shipped and that they are doing the best they could but that is all the info they had. I asked to speak with a supervisor and was told that there was no further information available so I should check back tomorrow. I have shipped two defective guitars back, emailed countless times to get shipping and tracking info and spent hours on the phone with no resolution and no guitar.