American National Standards Institute

This message is to acknowledge that we have received your complaint against AQS Management Systems, Inc., (AQS), an ANSI-accredited certificate program, and logged it as complaint ***This complaint was forwarded to us by the Revdex.com Serving Metropolitan New York (reference their complaint # [redacted] ) The ANSI Complaints Procedure ( [redacted] ) is available online at this link: [redacted] Clause of the Complaints Procedure identifies five elements of a valid complaint: Name, organization, and e-mail address of the complainant – Provided Name of the ANSI-accredited organization against whom the complaint is made – Provided Reference to the accreditation standard, policy, and/or procedure allegedly violated – Not provided A description of how the accreditation standard, policy, and/or procedure was allegedly violated – Not provided If applicable, evidence of compliance with section Section states “it is the responsibility of the complainant to submit documents sufficient to show that the complainant has exhausted all reasonable means of complaint resolution with [AQS] in accordance with [AQS’s] complaints procedure.” – Not provided Clause of the Complaints Procedure provides that when a complaint lacks any of these elements, ANSI will notify the complainant in writing, and allow thirty (30) days to supply the missing informationThis e-mail serves as notice that the complaint, ***, does not contain the elements identified in section 4.1c (reference to the accreditation standard, policy, and/or procedure allegedly violated), 4.1d (a description of how the accreditation standard, policy, and/or procedure was allegedly violated), and 4.1e (evidence of compliance with section 5.1)ANSI requests that you supply the information required by section of the complaints procedure within thirty (30) days from this e-mailIf not submitted within that time, the complaint shall be closed in accordance with section of the complaints procedure If you have any questions, please feel free to contact me Thank you Regards, [redacted] American National Standards Institute (ANSI) [redacted] [redacted]

This message is to acknowledge that we have received your complaint against AQS Management Systems, Inc., (AQS), an ANSI-accredited certificate program, and logged it as complaint [redacted]. This complaint was forwarded to us by the Revdex.com Serving...

Metropolitan New York (reference their complaint #[redacted]).   The ANSI Complaints Procedure ([redacted]) is available online at this link: [redacted]   Clause 4 of the Complaints Procedure identifies five elements of a valid complaint:  
Name, organization, and e-mail address of the complainant – Provided Name of the ANSI-accredited organization against whom the complaint is made – Provided Reference to the accreditation standard, policy, and/or procedure allegedly violated – Not provided
A description of how the accreditation standard, policy, and/or procedure was allegedly violated – Not provided
If applicable, evidence of compliance with section 5.1. Section 5.1 states “it is the responsibility of the complainant to submit documents sufficient to show that the complainant has exhausted all reasonable means of complaint resolution with [AQS] in accordance with [AQS’s] complaints procedure.” – Not provided

  Clause 4.2 of the Complaints Procedure provides that when a complaint lacks any of these elements, ANSI will notify the complainant in writing, and allow thirty (30) days to supply the missing information. This e-mail serves as notice that the complaint, [redacted], does not contain the elements identified in section 4.1c (reference to the accreditation standard, policy, and/or procedure allegedly violated), 4.1d (a description of how the accreditation standard, policy, and/or procedure was allegedly violated), and 4.1e (evidence of compliance with section 5.1). ANSI requests that you supply the information required by section 4 of the complaints procedure within thirty (30) days from this e-mail. If not submitted within that time, the complaint shall be closed in accordance with section 4.2 of the complaints procedure.   If you have any questions, please feel free to contact me.   Thank you.   Regards,   [redacted] American National Standards Institute (ANSI) [redacted]    [redacted]

Review: AQS is a subsideray school referred to me by ANSI for ISO 9000 training. After successfull completion of this class I did not have enough time to re-take the exam. Within the 6 month time limitation to re-take exam I made numerous attempts and agreat deal of effort to schedule to re-take the exam. When finally reaching the [redacted] of the company [redacted], he apologized and agreed to allow me to re-take. I spoke with his partner [redacted] and [redacted] the [redacted] and [redacted] the [redacted] through email communication to schedule this re-axmination. After a threadful of emails, and a confirmation of a date and place to retake the test, they came back and told me they decided they were not going to allow this- no reasons specified. I have documented emails of this communication. Not only did this cause an interruption to my professional goals, but caused an enormous stress in my family's life. This company robbed an innocent single mother of an opportuniy to provide a better living for her family. This complaint may not go very far, but perhaps it might on an ethical standpoint if and when this company is presented with an opportunity and the roles become reversed. The whole entire situation was handled unprofessionally, and most importantly, extremely unethically. To be frank, its a bit disturbing and caused a huge set back for me and my children.Desired Settlement: The ability to re-take the class and exam at no charge, or a total refund of the services, and additional compensation for the time and effort invested in this course.

Business

Response:

This message is to acknowledge that we have received your complaint against AQS Management Systems, Inc., (AQS), an ANSI-accredited certificate program, and logged it as complaint [redacted]. This complaint was forwarded to us by the Revdex.com Serving Metropolitan New York (reference their complaint #[redacted]). The ANSI Complaints Procedure ([redacted]) is available online at this link: [redacted] Clause 4 of the Complaints Procedure identifies five elements of a valid complaint: Name, organization, and e-mail address of the complainant – Provided Name of the ANSI-accredited organization against whom the complaint is made – Provided Reference to the accreditation standard, policy, and/or procedure allegedly violated – Not provided A description of how the accreditation standard, policy, and/or procedure was allegedly violated – Not provided If applicable, evidence of compliance with section 5.1. Section 5.1 states “it is the responsibility of the complainant to submit documents sufficient to show that the complainant has exhausted all reasonable means of complaint resolution with [AQS] in accordance with [AQS’s] complaints procedure.” – Not provided Clause 4.2 of the Complaints Procedure provides that when a complaint lacks any of these elements, ANSI will notify the complainant in writing, and allow thirty (30) days to supply the missing information. This e-mail serves as notice that the complaint, [redacted], does not contain the elements identified in section 4.1c (reference to the accreditation standard, policy, and/or procedure allegedly violated), 4.1d (a description of how the accreditation standard, policy, and/or procedure was allegedly violated), and 4.1e (evidence of compliance with section 5.1). ANSI requests that you supply the information required by section 4 of the complaints procedure within thirty (30) days from this e-mail. If not submitted within that time, the complaint shall be closed in accordance with section 4.2 of the complaints procedure. If you have any questions, please feel free to contact me. Thank you. Regards, [redacted] American National Standards Institute (ANSI) [redacted]