American Neighborhood Mortgage Acceptance Company

A response on the referenced complaint has been completed and sent via UPS Overnight MailBecause of the nature of the complaint, I was unable to exclude borrower information for response on this portal A detailed response was provided and was directed to the attention of [redacted]

I hate to be the one to say someone is absolutely NOT worthy of your business but I have tomonths AFTER signing home loan documents and being told by Steve *** with *** *** and Tracy *** with ***, Trent, and Lizzio, that I wouldn't have to pay the amount specified in the loan documents, I'm STILL paying itThey said I just needed a tax document to send them and all would be fine and my payment would be adjusted to what they verbally told meI have since had of my friends ask who did my loan and not once have I referred anyoneNor will IWhere I considered Steve a friend, I was wrongFriends do not hang their friends out to dry like thatWon't let it bother me for another secondI'll do my part and at least let it be known so someone else has less chance of dealing with this and I'll send an email to both ***'s firm and *** *** and THEN.....wash my hands of itLesson learnedTrust nothing except the ink on the paper!!!!

Complaint: [redacted]
I am rejecting this response because:I am fine with the fact that they "made a mistake".  However, the people that contacted me were close friends and family members that received these post cards from [redacted] with my info on them.  All I want is a...

list of my past clients who were contacted so I can let them know that I do not work for American Neighborhood Mortgage Acceptance Company ([redacted]).  I believe that because the mailers were sent out with my information on them, my past clients believe I work for [redacted] and I do not want them contacting the wrong company when they are looking for me.  This is misleading MY clients as they were brought in with my efforts, not [redacted]'s.
Regards,
[redacted]

A response on the referenced complaint has been completed and sent via UPS Overnight Mail. Because of the nature of the complaint, I was unable to exclude borrower information for response on this portal....

A detailed response was provided and was directed to the attention of [redacted].

Review: I used to work as a licensed mortgage originator for American Neighborhood Mortgage Acceptance Company but resigned my position in June 2013. Months after I resigned, I was notified by numerous past clients that they received advertising pieces that were mailed to them from American Neighborhood Mortgage Acceptance Company with my name and NMLS number on them. I contacted American Neighborhood Mortgage Acceptance Company several times asking them to stop using my information on their advertising. Finally on my 3d call, I spoke to [redacted] from American Neighborhood Mortgage Acceptance Company who assured me that this would stop immediately. After speaking with Mr. [redacted], it seemed to have stopped.

However, beginning 11-20-14, I received a number of calls from my past clients asking me if I went back to American Neighborhood Mortgage Acceptance Company for employment. When I told them I had not gone back to American Neighborhood Mortgage Acceptance Company, they told me that they were receiving advertising in the mail from them with my name and NMLS number on them. Clearly, the management at American Neighborhood Mortgage Acceptance Company do not care to follow the rules of our industry and are clearly violating my rights by mailing out advertising pieces to my past clients with my information on them even though I do not work for their company.Desired Settlement: I would like American Neighborhood Mortgage Acceptance Company to provide me with the mailing and phone information of all of my past clients that they contacted with their misleading advertising pieces so I can contact these people to let them know that I do not work for American Neighborhood Mortgage Acceptance Company. I also believe this has cost me business with some of my past clients and believe I should be compensated for the loss of income this has caused.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I am fine with the fact that they "made a mistake". However, the people that contacted me were close friends and family members that received these post cards from [redacted] with my info on them. All I want is a list of my past clients who were contacted so I can let them know that I do not work for American Neighborhood Mortgage Acceptance Company ([redacted]). I believe that because the mailers were sent out with my information on them, my past clients believe I work for [redacted] and I do not want them contacting the wrong company when they are looking for me. This is misleading MY clients as they were brought in with my efforts, not [redacted]'s.

Regards,

Review: I applied for a mortgage through Annie Mac in November, 2013. I was issued a commitment letter for a $40,000 conventional loan, and I was due to close on my home in mid-January. I was advised I needed to cancel the (only) two credit cards I had in my name; I suggested getting a "zero balance letter" instead, but the lender INSISTED I close the accounts. This damaged my credit score, but I thought it a worthwhile sacrifice to obtain a mortgage.

A few days before closing, I was told that my loan amount had been reduced by $2500. I was told this was because the amount of my property taxes had been input incorrectly; however, the initial disclosures showed the correct amount of property taxes, so that was a lie. I asked the lender, [redacted], for an explanation and he blatantly ignored that request for an explanation.

Then there was a problem with underwriting because there was a note in my file that I was engaged, and marriage would have interfered with the continuity of my social security income. I explained that my use of the words "engagement" and "fiancé" were meant to describe a lifelong commitment to my partner, but not an intent to enter into a legal marriage since I did not want to forfeit my income. This should have ended the inquiry, which I believe to have been an illegal inquiry to begin with. Instead, I ended up being told I was "trying to get around losing benefits" (is Annie Mac a moral judge now?) When it became clear my loan was going to be denied, I withdrew it and accepted a private loan from a family member.

Recently I learned that at the time of my application, I did not meet federal requirements of having three trade lines, one of which has been open at least twelve months. I had only two trade lines (which were cancelled) and the oldest was only ten months old. Therefore, it seems as Annie Mac never could have approved my loan-- even if there hadn't been an issue about my marital status. Was I lied to the entire time?Desired Settlement: I would like to be refunded for the expenses that I incurred in reliance of the commitment letter provided by Annie Mac. These include a bank appraisal ($450), an updated property survey ($600), and a septic inspection ($400) on a septic system that was less than one year old.

Annie Mac also caused major damage to my credit score based on the closing of the only two lines of credit that I had. In addition, because they insisted I cancel my credit cards, I am now forced to wait until March of 2015 (one year from the date I was able to open a new credit account) to apply for a cash-out mortgage with a new lender. I would like to be compensated for these troubles as well.

Business

Response:

A response on the referenced complaint has been completed and sent via UPS Overnight Mail. Because of the nature of the complaint, I was unable to exclude borrower information for response on this portal. A detailed response was provided and was directed to the attention of [redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because:1. Ms. [redacted] offers information regarding the reduction of the loan after the commitment letter was issued—though all of the factors she mentions were factors that Annie Mac had full awareness of prior to the commitment being issued—she does not address the fact that Mr. [redacted] blatantly lied about it, saying the loan was reduced because the property taxes were higher than they thought (although they were correct in all disclosures prior to that point), and then ignored my inquiry about it when confronted. This is completely unprofessional and rude, and the kind of behavior that future consumers should be warned about. 2. Ms. [redacted] suggests that in the absence of “traditional” credit that “nontraditional” credit may be used, but at no time did Annie Mac request any information for “nontraditional” credit from me. Furthermore, I may be mistaken, but I also understand that “nontraditional” credit may only be used in an FHA loan, which my loan was not. In any case, this is likely outside the realm of the Revdex.com, so I will continue to pursue it with the appropriate agencies. 3. Ms. [redacted] also neglected to address the issue of Annie Mac refusing to accept my statement regarding my intention to not get married in order to avoid the loss of my social security income. Future consumers should be warned that Annie Mac has discriminated against me in violation of the Fair Housing Act. Furthermore, the nature of my social security benefits was fully disclosed in the benefit award letter I provided to Annie Mac more than a month before the commitment letter was issued. If this was, in fact, a legitimate inquiry, it ought to have been made prior to the issuance of a commitment letter. I should not be responsible for fees incurred in reliance of that because of their ignorance. DESIRED SETTLEMENT: 1. Even if I had desired to pursue the mortgage loan with a new lender, Annie Mac’s delays had already put me at risk of the contract being cancelled by the Sellers for failing to close within the specified window of time. Because of this, I did not have the option to enter into another lengthy mortgage process. This was an expense that was incurred solely based on my reliance onAnnie Mac’s commitment letter which they failed to deliver on. 2. I have requested a copy of the invoice for the survey from Mr. [redacted] and will forward it when I receive same.

Regards,

Review: At my July 3, 2013 settlement, documents stating that AnnieMac transferred the right to collect payments from me. A new servicer was to collect payments from me beginning August 1, 2013. Industry standard, right? Mid-August, I received a call asking why was my August payment TO ANNIE MAC was not received yet. When I referenced my SETTLEMENT DOCS that stated that Annie Mac transferred the right to collect payments, I received a response saying to pretty much ignore THOSE docs and just pay. On August 23, I asked for a documented explanation to clarify why I should agree to pay AnnieMac since my settlement documents clearly stated something different. The week of August 23, I received a letter backdated to July 31 (28 days after settlement) in an envelope with a [redacted] stamp that stated August 14. There was no "explanation." Simply a new (or different) loan transfer letter.

MY PRIMARY CONCERNS:

1.) are my settlement docs not true? if they ARE, then why must I pay? if they ARE NOT, then why did I need to sign?

2.) any post settlement changes should have been QUICKLY conveyed to me, especially considering the payment would be due August 1st. An AnnieMac rep says a letter requesting payment was sent to me July 18. I did not receive that.

The longer I think and type about this matter, the more I realize that ALL I WANT IS CLARITY. An explanation of how this is sensible would suffice. From my position, I must question being told to forget what I signed, something changed, MAYBE the letter stating that change “was just missed and sent out late” (a direct quote from an AnnieMac rep's email) but that I need to pay and pay now. Why have documents if processes are going be all "loosey-goosey" like this? If this process was CLEAR, communication was TIMELY then i'd be more understanding. Today I feel bullied.Desired Settlement: Bottom line: it seems as if I need to pay AnnieMac. Because of this confusion, I desire that NO LATE PAYMENT is recorded with credit bureaus AND that AnnieMac sends a letter to me and to [redacted], [redacted] and [redacted] stating that AnnieMac will NOT consider this a late pay nor will report to any credit bureau as long as my payment is offered no later than September 15, 2013.

This outcome will allow me to offer AnnieMac what they're demanding without any bruises to my credit history. I can get over "improper or inferior service" more easily than I can accept any unnecessary taint to my credit report.

THANK YOU.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,