American Oak Corp

This is a response to the above captioned complaint.The transaction, on the seller's side was a mail awayThe seller in the transaction is the complaining partyWe sent the documents to be executed by the seller to their real estate agent on December 23" by email as, at this time, We had no email address for the sellerWe received the original documents from the seller on the 28" of December and the transaction closed on the 29" of December On December 30", we forwarded a copy of the signed settlement statement to the seller's agent to forward to the sellerOn January 27", we received a request from the seller for copies of all the signed documentsWe sent them by secure email on January 27, and by regular mail the same daySince that date we have received a number of nasty emails from the sellerShe has received all requested documents.Yours very truly,LAWYERS TITLE OF CINCINNATI, INC[redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please
contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** They did reply to an email, they did admit that they might have made a mistake on their end pulling up a record on a property that I was purchasing

This is a response to the above captioned complaint.The transaction, on the seller's side was a mail away. The seller in the transaction is the complaining party. We sent the documents to be executed by the seller to their real estate agent on December 23" 2016 by email as, at this time, We had...

no email address for the seller. We received the original documents from the seller on the 28" of December 2016 and the transaction closed on the 29" of December 2016. On December 30", 2016 we forwarded a copy of the signed settlement statement to the seller's agent to forward to the seller. On January 27", 2017 we received a request from the seller for copies of all the signed documents. We sent them by secure email on January 27, 2017 and by regular mail the same day. Since that date we have received a number of nasty emails from the seller. She has received all requested documents.Yours very truly,LAWYERS TITLE OF CINCINNATI, INC.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After reading the response from Mr A[redacted], I do not agree nor accept their response and no attempt was made on their behalf to resolve this matter.  If in fact Lawyers Title attempted to contact Congressional Bank for forwarding information, no attempt was made on my behalf by Lawyers Title or Congressional Bank to obtain information.  Only when I found the IRS continued to withdraw money from my account did I contact Congressional Bank and ask about my money that was withheld at closing to payoff the IRS.  To make this clear for Lawyers Title and Mr A[redacted], my loan officer contacted Melissa at Lawyers Title regarding the money withheld at closing.  Melissa explained in an email Lawyers Title was not directed where to mail the check.  I was forwarded this email and asked to provide an IRS ADDRESS for Lawyers Title.  This information was provided to Melissa Ostmann and NO additional information was requested from Lawyers Title on my behalf.  Regarding Mr A[redacted] response to this, there is no question as to if the check for 348.00 was cashed or not.  The issue is the check mailed to the IRS is FROM Lawyers Title and it lists Myself, [redacted](Buyer), [redacted](Seller) and [redacted],(Seller) all three names are on the check stub and there is no clear direction as to where or who the check should be credited to their account.  The check stub simply states Tax Lein Cert to IRS.  This check is from Lawyers Title the IRS is not going to take my direction as to where this money needs to be credited.  I contacted the IRS and they explained to me this money is sitting in an account and they do not know where to credit, or who to credit.  So I absolutely disagree with Mr A[redacted] response that the check was mailed and the IRS would not deal with Lawyers Title regarding this matter.  THIS IS Lawyers Title check that was mailed, not mine.  It is also concerning to me the diversion of accountability here.  Its almost as if they did me a favor and I paid this title agency as part of my closing to handle this matter.  As I stated in my original complaint, If I would have known how disorganized this was going to end up I would have requested the entire amount be sent to me and I would have paid off the IRS balance on their website.  I assumed this was something they have handled at many closing and were competent in handling what needed to be included on the check mailed to the IRS.  I have all this documentation and I am attaching this as part of my response.  Let me be clear, I expect Lawyers Title to contact the IRS and either ask for the check/money to be returned to them and a check mailed to me or direct the IRS to credit my account and the IRS will mail me my refund.  I will not accept anything less than this.  This is a mistake made by the Lawyers Title and now its been 15 months too long that I have been trying to resolve this!  This is unacceptable. Respectfully,
[redacted]

[redacted]I am in receipt of your email dated December 2, 2016, and can answer your questions as follows:On July 31, 2015, Lawyers Title of Cincinnati, Inc. received a cash title order from [redacted] of Sibcy Cline Realtors for property located at [redacted]...

[redacted]. The purchase contract had [redacted] as buyer and [redacted] as seller. ([redacted] was not a party to the original contract and is believed to be a friend of the buyer). The original closing date was September 2, 2015. On September 1, 2015, [redacted], our processor, discovered that our title exam was on [redacted] and ordered a new title which we received on September 2, 2015 and would have been able to close on September 2, 2015 except that the title exam had 2 certified judgments outstanding. The one certified judgment against the current seller and the other against the previous owner. Ms. [redacted] immediately called the agent and postponed the closing until the certified judgments could be cleared.The certified judgment against the previous owner was in favor of the Ohio Department of Workers Compensation in the outstanding amount of S68,000.72. The previous title company who closed the transaction is out of business and the seller had no proof of an owner's title policy. The attorney for the State of Ohio agreed to a settlement of $27,500.00 which was forwarded to the real estate agent. The sale price was $27,000.00 and the seller did not have the additional money to close. On December 18, 2015, the attorney for the State of Ohio agreed to S12,000.00 which information was forwarded to the Seller,In February of 2016 the buyer filed a suit against the seller for specific performance.In August of 2016, Ms. [redacted] received a call from the seller that she had worked out another Settlement with the State of Ohio and wanted to close the transaction. Our office performed another title update and a prior unreleased mortgage was found.Ms. [redacted] has informed me that all copies of requested documents have been forwarded to the buyer and the closing fees have been the same which are our customary fees.I have informed Ms. [redacted] to proceed with the closing and to do whatever necessary to accommodate the buyer.If you have any questions, please contact me at (513)  [redacted]Very truly yours,

See attached documents.Lawyers Title of Cincinnati, Inc.  Main Office3500 Red Bank RdCincinnati, OH 45227Phone (513)421-6440 Fax (513) 421-7828 January 23, 2018 [redacted]Marketplace Resource ConsultantVia email: [redacted]@cincinnati.Revdex.com.org  Re: Our File No. [redacted]...

([redacted])  ID No. [redacted]. Dear [redacted]:  I am in receipt of your email dated January 13, 2018, and can answer your questions as follows: On August 19, 2016 Lawyers Title of Cincinnati, Inc. received a title order from CongressionalBank for property located at 2335 Henesy Lane Fairfield, OH 45014. The purchaser/borrower was  [redacted].  [redacted]'s lender required Lawyer's Title to collect #939.04 at closing in order to pay off an IRS lien. We were never provided any more information concerning this lien. After closing, our officemade numerous attempts to obtain information from [redacted]'s lender as to what to do with themoney held at closing.   On December 11, 2016, our office received an email from [redacted] concerning the amountowed to the IRS, a copy of which is enclosed. I am also enclosing the check dated December 12, 2016,we forwarded to the IRS and the check was cashed on December 15, 2016. The only information that **.[redacted] sent to us was her email. We have no authority nor would the IRS deal with us directlyconcerning how the money was applied. The balance of $590.45 was sent to [redacted] on December12, 2016 and her check was cashed on December 16, 2016.    If you have any questions, please contact me at [redacted] or at ha[redacted]@ltcincy.com    Very truly yours,  Lawyers Title of Cincinnati, Inc.  Harold ** A[redacted], Esq. H**/jsEnclosure{[redacted]}