American Pacific Mortgage

Review: Failure of company to properly approve loan purchase requirements prior to close of escrow. On close day of close of escrow they finally looked into buyers application and found issues with file that they are not able to resolve costing me financially as I have a purchase that is pending.Desired Settlement: I would like them to submit to me all monies I have lost as a result of their in adequate operations.

Business

Response:

Kara [redacted]

[redacted]Deaer Ms. [redacted]:I am writing in follow up to our conversation regarding the concerns you expressed as the seller of a property in one of our loan transactions. Thank you for bringing this matter to our attention and giving us the opportunity to address your concerns. After our investigation of the loan process, we identified that many factors went into the delays you experienced. Based on our conversation, you will accept our offer of $1,500 as a goodwill gesture and to cover the rental expenses you incurred. You will find the check enclosed. Our reputation is important to us. We apologize for your negative experience and appreciate your feedback. We hope you and your family are happy in your new home!Sincerely,[redacted]Director of Compliance