American Partners Federal Credit Union

Initial Business Response /* (1000, 6, 2015/06/29) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@apfcu.com
The loan was denied for reasons specifically outlined in our loan policy. While I would like to elaborate and list the reason here, member...

confidentiality must be maintained. Mr. [redacted] was given written information as to why the loan was denied, which he can provide to you in order for you to understand our reason for denial.
I wish I could share more information about this unfortunate situation, but not at the expense of
violating confidentiality.
Initial Consumer Rebuttal /* (3000, 8, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response because I was never given a written explanation. The reason that was verbally given is still not clear, which was I was denied because something pertaining to my son. This is totally unacceptable this is poor customer service at its highest level.
Final Consumer Response /* (450, 12, 2015/07/20) */
American Partners has resolved the issue to my satisfaction and I no longer want to proceed with this complaint. The staff at American Partners was very considerate. Thank you for your assistance.
[redacted]