American Passport & Visa International

From: [redacted] [mailto: [redacted] @ [redacted] .net] Sent: Thursday, August 20, 11:AMTo: [redacted] Subject: Case Number [redacted] Hello: I did not know whom to write to update the complaint ID as stated in subject.The company has refunded my money and the matter has been resolved.It took me a lot of calls to get this refund.After supervisors spoken too, they stated the original rep I spoke with had no right to tell me that they do not give refunds.The supervisor actually informed me that any time a customer is not happy with the service they are entitled to a refund.The refund has been given.This complaint opened all due to the knowledge of a customer service rep making an untrue statement.The supervisor is pulling that call and speaking to the representative who worked with me accordinglyThank You [redacted] ***

Dear Revdex.com, we do not have a record of this applicant! Please make sure he is complaining about the right company?! An order number would help!

Dear Revdex.com, Customer satisfaction has always been APVI’s top priority! Thus, we have refunded ** [redacted] *** all the fees paid to us on 08-05-at 9:50am and sent him a confirmation e-mail Sincerely, Karim B [redacted] CEO

The customer is entitled to a full refund since the passport was not issued on timeRefund will be issued today

From: [redacted] [mailto: [redacted] @ [redacted] .net] Sent: Thursday, August 20, 11:AMTo: [redacted] Subject: Case Number [redacted] Hello: I did not know whom to write to update the complaint ID as stated in subject.The company has refunded my money and the matter has been resolved.It took me a lot of calls to get this refund.After supervisors spoken too, they stated the original rep I spoke with had no right to tell me that they do not give refunds.The supervisor actually informed me that any time a customer is not happy with the service they are entitled to a refund.The refund has been given.This complaint opened all due to the knowledge of a customer service rep making an untrue statement.The supervisor is pulling that call and speaking to the representative who worked with me accordingly. Thank You [redacted] ***