American Paving Contractors, Incorporated

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Dear [redacted] , I have sent you several photos in a previous email depicting the puddling of water after a recent rainfallI believe the photos clearly demonstrate the pooling/puddling of water near the end of the drivewayIt is our contention that the goal, as stated in American Paving Company's response, was not achievedAs I stated in my initial complaint letter, after the work was completed two representatives of the company came out to check the workBoth agreed there was an issue with the water run off, or lack of the water run offAgain, the goal of the paid for service contract was not achievedIf you require additional information please call or email meThank you, [redacted] ###-###-#### Regards, [redacted]

The customer has been contacted, and the work has been completed to the customer's satisfactionAccording to our call log, the customer was contacted to reschedule the work date.We as a company were running behind in our work due to rainy weather and workplace injuriesWe have since caught up with our backlogsAt this time we believe that the customer's needs have been fulfilledIf this is not the case, please let us know, and we will take care of any needs immediatelyThank you

April 20, 2015Dear *** ***:
Per our discussion, American Paving Contractors, Incwill do the following work free of charge to satisfy your concerns about the job we did paving your driveway last year:
IAdd asphalt material on the left hand side of the driveway to direct water away fromthe grass line
II Add decorative river rock along the left side edge of the driveway IIISealcoat the driveway
We plan to do this work when our sealcoat schedule allows for it, most likely within the next monthWe will call you when we are ready to do this workThank you for your considerationSincerely,John K

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are looking into the situation involving this customer to determine what was contracted for this job, how the work was performed and completed, and whether or not the work was done as contractedWe regret that the customer is not happy with the job that he receivedWe will provide a more
complete response within the next day or twoThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: 
Dear [redacted],
I have sent you several photos in a previous email depicting the puddling of water after a recent rainfall.
I believe the photos clearly demonstrate the pooling/puddling of water near the end of the driveway. It is our contention that the goal, as stated in American Paving Company's response, was not  achieved.
As I stated in my initial complaint letter, after the work was completed two representatives of the company came out to check the work. Both agreed there was an issue with the water run off, or lack of the water run off.
Again, the goal of the paid for service contract was not achieved.
If you require additional information please call or email me.
Thank you,
[redacted]
###-###-####
Regards,
[redacted]

The customer has been contacted, and the work has been completed to the customer's satisfaction. According to our call log, the customer was contacted to reschedule the work date.We as a company were running behind in our work due to rainy weather and workplace injuries. We have since caught up...

with our backlogs.
At this time we believe that the customer's needs have been fulfilled. If this is not the case, please let us know, and we will take care of any needs immediately.
Thank you.

Review: **. [redacted] (Sales Coordinator for American Paving Contractors Inc.) issued me a quotation for the resurfacing of our driveway at [redacted] in [redacted] PA. and we agreed to have the work performed on June 19 2014. On June 19th I was called by American Paving Contractors Inc. and told that they would not be able to resurface our driveway due to the weather and that they would be by on Friday June 20th. On June 20th they did not show up nor did they return calls to **. [redacted]' cell phone number or their office number. I left 4 messages with the answering service and left 2 voice mail messages on **. [redacted]' cell.Desired Settlement: To schedule their crew to perform the work they quoted my for the resurfacing of our driveway.

Business

Response:

The customer has been contacted, and the work has been completed to the customer's satisfaction. According to our call log, the customer was contacted to reschedule the work date.We as a company were running behind in our work due to rainy weather and workplace injuries. We have since caught up with our backlogs.