From: Jessica W [redacted] Date: Thu, Oct 8, at 4:PMSubject: Re: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>***,This customer purchased a white carpet and received a white carpetThe sample that they received months prior to placing the order was different dye lot so of course the color was not going to be perfectThe color was in no way a beige [redacted] allowed us to return the carpet because of their satisfaction guaranteeStated on our contract we can not cancel orders once they have been processedWe offered to order a different dye lot of the carpet they picked out but they will not accept thatI do have a signature on the contract which states this policy.Thank you,Jessica
From: Jessica W [redacted] Date: Thu, Oct 8, at 4:PMSubject: Re: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>***,This customer purchased a white carpet and received a white carpetThe sample that they received months prior to placing the order was different dye lot so of course the color was not going to be perfectThe color was in no way a beige [redacted] allowed us to return the carpet because of their satisfaction guaranteeStated on our contract we can not cancel orders once they have been processedWe offered to order a different dye lot of the carpet they picked out but they will not accept thatI do have a signature on the contract which states this policy.Thank you,Jessica