American Pest Control

The vehicle is currently being repaired for the customer at no cost to themWe have also provided the customer with transportation until the vehicle is complete

SPOKE TO MS [redacted] REGARDING HER ISSUE WITH HER VEHICLE SHE WAS ADVISED THAT WHEN SHE BOUGHT THE VEHICLE IT CAME WITH A MONTH/ MILE WARRANTY HER ISSSUE OCCURRED AFTER THE WARRANTY TIME AND MILEAGE HAD EXPIRED ACCORDINGLY, THERE WAS NOTHING THAT THE WARRANTY WOULD COVER BECAUSE IT HAD EXPIRED BOTH IN TIME AND MILEAGE THANKS, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Dear Ms***,In reference to my complaint I feel the issue has not bee resolved between myself and Pearson Pre Owned I am still responsible for a bill that could have been preventedIf they had taken the time and consideration to resolve the issue before it became bigger The fact that my Jeep was given to me without having the oil changed and being clean leads me to wonder was it thoroughly inspected before putting it on display The fact that the oil wasn't changed before that keys were given to me confirms just what I was told; They just sell cars, so does that mean in any condition ? Now what does that say for the Pearson name, Maybe I need to contact their people because even one unsatisfied customer can have a big effect on a company I will settle for half of my repair bill, this would be considered good customer service $is half of my bill I will not disclose the name of the repair shop You may contact me and will give you that name and they can make a check out to me for the above amount If you should need a copy of the bill I can provide thatThank you

To Whom it may concern Ms*** was given a month or mile warranty at no cost to the customerIn the month of May customer stated there was a problem with her vehicle and she scheduled and attended an appointment with Pearson HyundaiWhile at
the service department they noticed that the customer had put more than miles on her vehicle which meant that she was out of warrantyAs an act of good faith Pearson Preowned is going to repair Ms***s vehicle at no cost to the customer

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com spoke with the business who stated that when they sell a vehicle, they keep a copy, and give the customer a copy of their "we owe" form, stating what the deal includes and what they owe the customer as part of the dealIn this case, the manager stated that there was nothing outstanding on the
form, but in good faith, they are providing floor mats for the customer and having a key madeAs far as the tired, the business states they passed state inspection and did not require replacement when they sold the customer the vehicle

Yes, it had been resolved

To Whom It May Concern, This message is in response to a complaint submitted by*** ***.Several attempts were made to apease Ms*** in regardto the current situationThe most recent of which involved the store providingMs*** with a 200% cash value of her vechile as a trade-inWhich wouldallow her to replace her current vechile with a newer oneThis offer is a fargreater value than the car is worth.Ms*** was not satisfied with any offer presentedMs.*** purchased a *** *** *** from Pearson Preowned in May of 2012.At the time of purchase Pearson Preowned did not have any knowledge of anyrecalls

SPOKE TO MS. [redacted] REGARDING HER ISSUE WITH HER VEHICLE.  SHE WAS ADVISED THAT WHEN SHE BOUGHT THE VEHICLE IT CAME WITH A 3 MONTH/ 3000 MILE WARRANTY.  HER ISSSUE OCCURRED AFTER THE WARRANTY TIME AND MILEAGE HAD EXPIRED.  ACCORDINGLY, THERE WAS NOTHING THAT THE WARRANTY WOULD...

COVER BECAUSE IT HAD EXPIRED BOTH IN TIME AND MILEAGE.  THANKS,
[redacted]

Revdex.com spoke with the business regarding this matter. At this time since the consumer has obtained an attorney this case has been sent to the business's corporate office and their legal department will be the ones that provide the response to this case.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not satisfied with...

that response. They have only offered a trade in and they would pay off the reminder of my lian, however I only have 4,000.00 left on my current car. It doesn't make since to trade the vehicle in when my loan Is almost over.And why in my right mind would I get a car from the same company that stiffed me with a recalled vehicle? I'm asking that they pay the reminder of my loan off and let me take the car somewhere else as a trade in.. not only that they are forcing me to take whatever they have on the lot and both cars a [redacted] and [redacted] are down grades from my [redacted].
Regards,
[redacted]

March 27, 2018 Revdex.com [redacted] 7007 Jefferson N.E. Ste A Albuquerque, New Mexico 87109 Dear [redacted] This is in reguard to complaint ID [redacted] At the time this complaint was made, we were having some troubles of our own here at American...

Pest Control. The office mangers husbank had been in a bad car accident and she was out taking care of the problems her family was having. The owner was out sick with the flu and was only in the office for a short time each day. This is a one girl office. As soon as we were back in the office, the compint that you received was taken care of and all is well with the customer at this time. If you have any questions please feel free to call us. Sincerely, Virginia F[redacted]. American Pest Control

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was assured there was no problem with the transmission by multiple people at your business. I would not have bought the vehicle knowing there was in fact a problem with the transmission. Also, the repair company still says they have no record of ever working on it. No one can honestly tell me where it is at this point so I'm making payments on a car that no one can find. This is unacceptable. 
Regards,[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear Ms. [redacted],In reference to my complaint.  I feel the issue has not bee resolved between myself and Pearson Pre Owned.  I am still  responsible for a bill that could have been preventedIf they had taken the time and consideration to resolve the issue before it became bigger.  The fact that my Jeep was given to me without having the oil changed and being clean leads me to wonder was it thoroughly inspected before putting it on display.  The fact that the oil wasn't changed before that keys were given to me confirms just what I was told; They just sell cars, so does that mean in any condition ? Now what does that say for the Pearson name,  Maybe I need to contact their people because even one unsatisfied customer can have a big effect on a company.  I will settle for half of my repair bill,  this would be considered good customer service.  $457.84 is half of my bill.  I will not disclose the name of the repair shop.  You may contact me and will give you that name and they can make a check out to me for the above amount.  If you should need a copy of the bill I can provide that. Thank you

Mr. [redacted] and another have spoken to me on two occasions pertaining to this issue. Although we at the Pearson Dealerships empathize with customers who run into mechanical problems with their vehicles. There are limits defined by both time and miles concerning warranty coverage. During...

both discussions  I informed them that our coverage on the vehicle was 3 months or [redacted] miles comprehensive and 12 months or [redacted] miles powertrain. Mr. [redacted] has had the vehicle for more than 12 months and has driven well in excess of [redacted] miles. Mr. [redacted] was also given the opportunity to purchase extended coverage at time of sale but declined. Many customers do invest in this type of coverage for protection against unexpected mechanical issues like this one. Mechanical repair of any vehicle outside of it's warranty period is the responsibility of the owner. I do regret that Mr. [redacted] has had a mechanical issue with the vehicle but in no way is the Dealership responsible. Jeff W[redacted]

The vehicle is currently being repaired for the customer at no cost to them. We have also provided the customer with transportation until the vehicle is complete.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Pearson Pre-Owned regarding complaint ID...

[redacted].
Regards,
[redacted]