American Photon Lipo Centers

Initial Business Response / [redacted] (1000, 10, 2014/05/22) */ Contact Name and Title: [redacted] , Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @americanphotonlipo.com Hello MsG, We definitely understood your frustrations in this situation and we apologize it was a process to get your refund for services in this special case scenarioThank you for taking your time to express your frustrations so we can serve all our clients betterWe are glad all payments have been refunded in full for your inconvenience after our accounting department finally was able to isolate the merchant account issues back-end on their last phone call with youWe hope you will also utilize the complimentary service we credited to your file in the future for your billing and scheduling inconveniences you have experienced Sincerely, [redacted] - Chicago Regional Manager Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) We never received the check from the accounting department, so all payments have not been refunded On 4/I talked to the accounting department and they said they would mail out a check for missing refund and should be here within weeks, but I never received it Final Business Response / [redacted] (4000, 16, 2014/06/17) */ The check was submitted electronically from our Bank of America business account and said to be delivered by 4/30/Please see attached screenshot from our bank account for verification purposes If the client has misplaced the check or it was accidentally thrown out by the clientWe suggest for the client to email us at ***@americanphotonlipo.com or call us at XXX XXX XXXX to help resolve this

Initial Business Response /* (1000, 10, 2014/05/22) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@americanphotonlipo.com
Hello Ms. G,
We definitely understood your frustrations in this situation and we apologize it was a process to get...

your refund for services in this special case scenario. Thank you for taking your time to express your frustrations so we can serve all our clients better. We are glad all payments have been refunded in full for your inconvenience after our accounting department finally was able to isolate the merchant account issues back-end on their last phone call with you. We hope you will also utilize the complimentary service we credited to your file in the future for your billing and scheduling inconveniences you have experienced.
Sincerely,
[redacted] - Chicago Regional Manager
Initial Consumer Rebuttal /* (3000, 12, 2014/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We never received the check from the accounting department, so all payments have not been refunded
On 4/25 I talked to the accounting department and they said they would mail out a check for missing refund and should be here within 2 weeks, but I never received it.
Final Business Response /* (4000, 16, 2014/06/17) */
The check was submitted electronically from our Bank of America business account and said to be delivered by 4/30/2014. Please see attached screenshot from our bank account for verification purposes.
If the client has misplaced the check or it was accidentally thrown out by the client. We suggest for the client to email us at [redacted]@americanphotonlipo.com or call us at XXX XXX XXXX to help resolve this.