Revdex.com: I have this issue a lot of thoughtI Will allow the business second opportunity to get it right. I contacted the business appliance repair and had no option but to leave a messageI advised that I would prefer the tech to come out and repair the washing machine on SatI agreed to pay I recieved a call on Satthe company did not have the part(s)I later recieved a text message that they are waiting on the part(s)I left a message requesting to have the repair scheduled two more weeks outHopefully they will have the parts by thenWish me luck.The part(s) have not arrived as of yet
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The issue is now resolvedMy house would smell worse, at this point, if I waited on help from Appliance RepairWhere was the follow up call? At the end of the day, weather I had previous issues before with the hose or had to be in court, I did not pay the company to come out and flood my houseThat is what happenedThe hose was safely connected and had been in safe opeation with clothes in it washing, prior to service from the technicianThat diminished alone, the work done by your technicianYour company knows that if I had not taken all the steps I did, I would be worse offThe manager never tried to call onceEveryone except a supervisor or manager spoke to me and came out after several callsOnce my husband called there was an offer to come outI advised several times someone is always in my housePlease take all the jabs and lies you wantKeep the money or notLesson learned I will never use your sevices again and I want others to know how your company/employees treat LOYAL CUSTOMERSThank you Revdex.com Representative *** for your assistance with this experience from this company Sincerely, *** ***
Further to your email of 4/4/18, I would like to inform you that I have just returned to Indianapolis after a few days in NYC. To my great surprise I found a check in the mail from A Affordable Appliance Repair, Inc in the amount of $210.00! There was no explanation or cover note.I commend you on your swift action and thank you for having helped me recover this amount, for which I am most grateful.Kind regards,*** ***
Ms*** may have said she needed a lid lock, but we are unable to stock or purchase every part on a machine that customers want us to bring We come out to the home and diagnose the problem FIRST since we're the professionals. Of course our tech's goal is to repair the unit the first
time we go out to the home This takes up less time in everyone's week, and makes the entire repair easier for everyone Each customer is charged a service call with no additional fee if we have to come back with parts Not only did Ms *** need a lid lock she also needed a door strikeEven if we had brought the lid switch the tech didn't have the door strike on his truck to complete repairs that day We offered to discount the job from $to $to help satisfy the customer (which is giving her the $call back if she did the repairs), but we never heard back from her
I WAS INITIALLY SHOCKED MYSELF WHEN READING HER COMPLAINTTHE ONY APOLOGY SHE GETS IS THAT I'M SORRY SHE HAS THE STORY WRONGNOT ONLY DID WE REPAIR A SHORTED WIRE TO THE RELAY BOARD, WE ALSO REPLACED HER BAKING STONE ELEMENT WHICH WAS QUITE PRICYTHIS WAS A MAN JOB AND HER PARTS COST + TX
WAS $AND THE LABOR FOR MEN WAS $MAKING A TOTAL OF $WE COULD HAVE WENT AHEAD AND INSTALLED THE RELAY BOARD AND COLLECTED THE WHOLE AMOUNT AND SHE WOULD HAVE NEVER BEEN THE WISERWE ALSO HAVE NO RECORD OF HER EVER TRYING TO CONTACT USWE WERE HONEST AND FIXED HER OVEN CORRECTLY AND HER BILL WAS $LESS THAN WE QUOTED HERIT MAKES PERFECT SENSE FOR HER TO COMPLAIN SHE IS NO LONGER ELIGIBLE FOR SERVICE FROM OUR COMPANY AGAINTHERE ARE TOO MANY GOOD CUSTOMERS TO WASTE TIME ON DISHONEST ONES
Aft reviewing the part about *** paying for the initial visit, I find the customer is right onI was not aware of that fact and don't recall her saying that in the initial complaintTherefore, I will issue her a $refund and apologize for the oversightI still have no notes in the file that she contacted us previously on the matter, but perhaps she did and we missed that, tooI hope she will be happy with this action
First of all we want to apologize for the unfortunate flood and stress involved with having to deal with the clean up, etcWe also apologize if you thought anyone in our office was laughing at this misfortune This is a small, family business If something like this happens no one
thinks it's funny for the customer or for the owner who employs us and has to pay out for the mistakeAlso race is not and never was an issue! It’s a shame that it even had to come up. We treat ALL customers the same, and I believe this customer wasn’t neglected by us at all for any reasonWhen the customer called in to let us know about the flood she was hysterical and crying(which is understandable)We asked her if she could shut the water off, but she said that she couldn't and hung up the phone She called back still hysterical and crying and told us she got the drain hose back in placeShe also said she had to be in court in one hour and that we would hear from her insurance companyThen she hung up on us again Once we spoke with her husband he told us that their drain hose had come loose twice before in the past because it wasn't properly secure Our tech was not made aware about the unsecured drain hose until after the leak He was there to fix an off balance problem (which was fixed) We sent a guy out to wet vac the home that SAME DAY! Then we sent a water damage inspector out who took care of the rest of the problem Mold and mildew do not form and start smelling until at least hours after water gets on carpet, couches, etcThe smell may have been left over from the previous floodsWe’re fine sending the customer back a refund for $190.00. This refund will void the warranty on our part and labor, but it’s free anywaysShe was a good customer in the past, and again we apologize for the entire situation and wish it had all turned out better! This is not standard procedure or anything we would ever want to do to a customer propertyI would recommend the customer let the next person working on her washer know about the drain hose (which this problem may have already been taken care of)I’m not blaming them for this, but it would have been great information to know before the repair (not after) to have prevented this entire situation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]The initial trip to find out what was wrong with the oven was paid for by [redacted]. The agreement with [redacted] was that they would pay for the diagnosis but that any repairs would have been paid for by me. I maintain that if the original diagnosis had been done correctly there would have been no need for a second visit as the faulty wire could have been repaired there and then. I could have ordered the baking stone element myself from [redacted] (but of course I am perfectly willing to pay for it). To me the cost of $490 for a baking stone element seems ridiculous and I feel that this company has taken me “for a ride”.
Revdex.com: I have this issue a lot of thoughtI Will allow the business second opportunity to get it right. I contacted the business appliance repair and had no option but to leave a messageI advised that I would prefer the tech to come out and repair the washing machine on SatI agreed to pay I recieved a call on Satthe company did not have the part(s)I later recieved a text message that they are waiting on the part(s)I left a message requesting to have the repair scheduled two more weeks outHopefully they will have the parts by thenWish me luck.The part(s) have not arrived as of yet
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The issue is now resolvedMy house would smell worse, at this point, if I waited on help from Appliance RepairWhere was the follow up call? At the end of the day, weather I had previous issues before with the hose or had to be in court, I did not pay the company to come out and flood my houseThat is what happenedThe hose was safely connected and had been in safe opeation with clothes in it washing, prior to service from the technicianThat diminished alone, the work done by your technicianYour company knows that if I had not taken all the steps I did, I would be worse offThe manager never tried to call onceEveryone except a supervisor or manager spoke to me and came out after several callsOnce my husband called there was an offer to come outI advised several times someone is always in my housePlease take all the jabs and lies you wantKeep the money or notLesson learned I will never use your sevices again and I want others to know how your company/employees treat LOYAL CUSTOMERSThank you Revdex.com Representative *** for your assistance with this experience from this company Sincerely, *** ***
Further to your email of 4/4/18, I would like to inform you that I have just returned to Indianapolis after a few days in NYC. To my great surprise I found a check in the mail from A Affordable Appliance Repair, Inc in the amount of $210.00! There was no explanation or cover note.I commend you on your swift action and thank you for having helped me recover this amount, for which I am most grateful.Kind regards,*** ***
Ms*** may have said she needed a lid lock, but we are unable to stock or purchase every part on a machine that customers want us to bring We come out to the home and diagnose the problem FIRST since we're the professionals. Of course our tech's goal is to repair the unit the first
time we go out to the home This takes up less time in everyone's week, and makes the entire repair easier for everyone Each customer is charged a service call with no additional fee if we have to come back with parts Not only did Ms *** need a lid lock she also needed a door strikeEven if we had brought the lid switch the tech didn't have the door strike on his truck to complete repairs that day We offered to discount the job from $to $to help satisfy the customer (which is giving her the $call back if she did the repairs), but we never heard back from her
I WAS INITIALLY SHOCKED MYSELF WHEN READING HER COMPLAINTTHE ONY APOLOGY SHE GETS IS THAT I'M SORRY SHE HAS THE STORY WRONGNOT ONLY DID WE REPAIR A SHORTED WIRE TO THE RELAY BOARD, WE ALSO REPLACED HER BAKING STONE ELEMENT WHICH WAS QUITE PRICYTHIS WAS A MAN JOB AND HER PARTS COST + TX
WAS $AND THE LABOR FOR MEN WAS $MAKING A TOTAL OF $WE COULD HAVE WENT AHEAD AND INSTALLED THE RELAY BOARD AND COLLECTED THE WHOLE AMOUNT AND SHE WOULD HAVE NEVER BEEN THE WISERWE ALSO HAVE NO RECORD OF HER EVER TRYING TO CONTACT USWE WERE HONEST AND FIXED HER OVEN CORRECTLY AND HER BILL WAS $LESS THAN WE QUOTED HERIT MAKES PERFECT SENSE FOR HER TO COMPLAIN SHE IS NO LONGER ELIGIBLE FOR SERVICE FROM OUR COMPANY AGAINTHERE ARE TOO MANY GOOD CUSTOMERS TO WASTE TIME ON DISHONEST ONES
Aft reviewing the part about *** paying for the initial visit, I find the customer is right onI was not aware of that fact and don't recall her saying that in the initial complaintTherefore, I will issue her a $refund and apologize for the oversightI still have no notes in the file that she contacted us previously on the matter, but perhaps she did and we missed that, tooI hope she will be happy with this action
First of all we want to apologize for the unfortunate flood and stress involved with having to deal with the clean up, etcWe also apologize if you thought anyone in our office was laughing at this misfortune This is a small, family business If something like this happens no one
thinks it's funny for the customer or for the owner who employs us and has to pay out for the mistakeAlso race is not and never was an issue! It’s a shame that it even had to come up. We treat ALL customers the same, and I believe this customer wasn’t neglected by us at all for any reasonWhen the customer called in to let us know about the flood she was hysterical and crying(which is understandable)We asked her if she could shut the water off, but she said that she couldn't and hung up the phone She called back still hysterical and crying and told us she got the drain hose back in placeShe also said she had to be in court in one hour and that we would hear from her insurance companyThen she hung up on us again Once we spoke with her husband he told us that their drain hose had come loose twice before in the past because it wasn't properly secure Our tech was not made aware about the unsecured drain hose until after the leak He was there to fix an off balance problem (which was fixed) We sent a guy out to wet vac the home that SAME DAY! Then we sent a water damage inspector out who took care of the rest of the problem Mold and mildew do not form and start smelling until at least hours after water gets on carpet, couches, etcThe smell may have been left over from the previous floodsWe’re fine sending the customer back a refund for $190.00. This refund will void the warranty on our part and labor, but it’s free anywaysShe was a good customer in the past, and again we apologize for the entire situation and wish it had all turned out better! This is not standard procedure or anything we would ever want to do to a customer propertyI would recommend the customer let the next person working on her washer know about the drain hose (which this problem may have already been taken care of)I’m not blaming them for this, but it would have been great information to know before the repair (not after) to have prevented this entire situation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]The initial trip to find out what was wrong with the oven was paid for by [redacted]. The agreement with [redacted] was that they would pay for the diagnosis but that any repairs would have been paid for by me. I maintain that if the original diagnosis had been done correctly there would have been no need for a second visit as the faulty wire could have been repaired there and then. I could have ordered the baking stone element myself from [redacted] (but of course I am perfectly willing to pay for it). To me the cost of $490 for a baking stone element seems ridiculous and I feel that this company has taken me “for a ride”.