American Plumbing Heating & Air Conditioning

12/18/15Customer just moved in to a commercial place and says that system had work for a week Customer attempted to change thermostat with a [redacted] thermostat and did not know how to complete task, unit was not coming on at all Technician [redacted] explained that the new thermostat was set up as a regular furnace and not a heat pump, [redacted] wired the thermostat right and we up to check the unit to make sure customer did not short any other parts such as a transformer, he check the filter(s) and visually checked the complete unit The unit came on and they both confirmed that there was warm air coming out of registers [redacted] charged accordingly, $to wire a [redacted] thermostat is a very reasonable deal [redacted] also explained that the heat pump does not have electric heat strips and that the unit does go on AC mode every so often [redacted] also informed the customer that the return needed to be cleaned/vacuumed to improve air flow (see invoice)After we heard from the customer that the unit had a problem, we offered an appointment and suggested to check with owner to see if there was any move in warranty on the system (not the thermostat)We spoke to owner and offered to troubleshoot the unit for $and gave her an appointment the next day Owner called later and said that customer was able to find someone that could come out earlier, we understand.We stand by our work, we guaranteed our work and if they any problem with the [redacted] thermostat installation we will refund the $We did not work on the system itself and therefore we are not responsible for anything else (see invoice) In my opinion there was no need to contact the Revdex.com for a situation like this I believe that customer should have waited to get a diagnosis from other company and if we were at fault, he should have contacted us to provide proof of it Note: Technician has not turned in the invoice yet, he emailed me the copy but I was able to attach it I will forward it from my cell phone Thanks for your assistance and please let me know if there is anything else I can do

Revdex.comAttn: [redacted] *** Date: 11/06/The following is a letter in response to complaint ID # [redacted] (second part) I did not know I had air-conditioning in my home when the tenants left I called up this company and explained to them I had a leak in the house and it came from an air conditioning system put in without my knowledge or consentI found the name and number from the previous tenant's bill left in a kitchen drawerI did not pay for the system (1)I did not know it existed until I walked in the home and saw my ceiling in my dining room damaged with water stains (2)The proper way to fix this system is with using a different coil in the dining room- this was stated to me by the company (3)I paid to have an independent air conditioning review the system...which found the air in the guest house wouldn't even turn on because of unconnected wires (4)So I have a half air conditioned house with an improperly inefficient systemNo I'm not happy (5)It cost $1,dollars to run the system for daysThe system is improperly installed and insufficient for house which makes the system work harder (6).1- Please refer to paragraph #on my response letter dated 10/13/15.2- Please refer to paragraph #3, first sentence.3- I explained Mrs [redacted] that because we were not able to find an indoor coil for that attic furnace, we would to have to replace the furnace (not the indoor coil)Because she decided she was not going to spend the extra money for a new furnace, we decided to install a condensation pump lower than the coilsI tried my best to explain this to Mrs***.4- I personally offered to pay for a second opinion on our workRefer to paragraph #3, last sentenceThey system in the guest house was tested and used for monthsI don’t understand how wires became disconnected, but one thing I know that the tenants were upset at Mrs [redacted] because of what they did to her house before they left In any event, that is something that we would probably look under warranty if someone would have called the officeI have extended your warranty for another year.5- Refer to paragraph #1, last couple of sentencesShe would have to spend more money to condition the whole house, house is too big.6- The system was left running non-stop for days, the indoor coil froze and eventually leaked on you ceilingAnd that is the reason why you paid that much for electrical usage We were out to repair the leak and found a way to prevent that from happening again The only way to make the home more efficient is to install an AC system where you have a heating system I Talked to Mrs [redacted] about that but mentioned that she never had the need to use AC for yearsSincerely, [redacted] [email protected]

We had a leak under the sink in our condo in Oceanside We found American Plumbing Heating and Air Conditioning on Google and called them The business day had already started a few hours earlier, but they were able to send *** *** out in less than minutes *** was extremely friendly and courteous It didn't take him long at all to remove the bad valve and replace it He was able to extend us this prompt and reliable service, all at a very competitive price I would recommend American Plumbing Heating and Air Conditioning to anyone

Attn: C*** ***
" background-">Date: 10/13/ The following is a letter in response to complaint ID # ***
We were called out to property *** *** *** *** ** *** *** ** by tenants (*** *** and others) to repair the Air Conditioning system in the houseThey claimed that the AC wasn't working and that needed AC quick because they had an older person staying in the houseWe went there on 8/4/for the first time and we found out that the house had no air conditioning (only heating)This is a big, opened single story house that requires multiple AC systemsThey requested an AC installation quote for part of the house and said that they wanted it installed right away and that they would pay with credit cardThey had us installed different system and we got paid by credit cardI don't know how they were able to get a hold of the owner's credit card or what kind of relationship they had prior to suing each other at the time they left the houseShe states that we come in without her consentWe added AC to existing heating systems (there is at least one more heater without AC)When tenants were out of the house (almost a year later) the owner (Carla ***) said that they used her credit card number to pay for things and that she did not knowWe have been there a few times (not more than six times) for different reasons, from not knowing how to read instructions on thermostat manual, dirty filters, replacement of thermostats to leak in the ceiling because tenants left the AC on set at degrees for days when they left the house (also took all installation paperwork with them according to owner)I spoke with Mrs*** on July 28th and she said that new tenant was complaining that the AC was not working and I told her that we would go there as soon as possible and she said she wanted to be thereUpon arrival the new tenant had no idea that part of the house had no AC, so he was running the indoor blower non-stopI found one system (kitchen area) that had AC and was not running because the condensation line was cloggedI told her that we would take care of itI ordered parts and we installed them on 7/31/I did the job under warranty, we did not charge anythingI told her that I would pay for her to get a second opinion on my work if she was not totally satisfiedWe have standard year labor warranties, but I told her that I would honor her requestUp to this point we have not heard back from Mrs***I was not aware that she had placed a complaint against our company until today 10/13/Apparently I had received emails about it from the Revdex.com but I did not notice them
Sincerely,
*** ***
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not know I had air-conditioning in my home when the tenants leftI called up this company and explained to them I had a leak in the house and it came from an air conditioning system put in without my knowledge or consentI found the name and number from the previous tenant's bill left in a kitchen drawer. I did not pay for the systemI did not know it existed until I walked in the home and saw my ceiling in my dining room damaged with water stainsThe proper way to fix this system is with using a different coil in the dining room- this was stated to me by the company. I paid to have an independent air conditioning review the system...which found the air in the guest house wouldn't even turn on because of unconnected wiresSo I have a half air conditioned house with an improperly inefficient systemNo I'm not happyIt cost $1,dollars to run the system for daysThe system is improperly installed and insufficient for house which makes the system work harder
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe statements are incorrect provided by *** at American Heat and AirAmerican acknowledges the system was done improperlyThey state in this rebuttal that to do the system correctly they needed to replace the furnace/ coil for the systemI think the most important point here is I never ordered air put in my houseAmerican did this without my permissionI never paid for this system so how was I suppose to put a furnace in the first place, and why would they do the job improperly to begin withThe tenants were not upset with me...I was upset because the tenants put a half done improperly installed air units in my home without permissionWhen I first walked into the house after 3/31/I saw a huge stain in my ceilingAfter investigation American had not installed this air correctly( this is the furnace they said needs to have a new furnace) and put a pan under the unit to collect a run off water-this didn't correct the problem! I ran air for days in July/15 and the system would not workAmerican did get the system fixed after days of calling themI laughed at the statement," the house was to big"The house was here firstIt's the company that didn't put adequate air in for the houseI have no idea what American is referring to: that I didn't put air in with the heating unitsAgain I never order this systemIt is inadequate for the house and cost me $more than my regular bill for days of use, because the system is inadequateI want a proper furnace put in over the dining room and fix the guest house unit which was put in incorrectly horizontally, instead of how it was made for use which is verticallyThe door of the guest air unit falls open and shuts off the heating system as of nowAlso air needs to be installed on the other heating unit so the house has coverage as American stated to have correct coverageAll these items would have to be done if I choose to sue AmericanI did not order airAmerican trespassed and did work on my home inadequatelyThey are aware of the problems they created but won't correct the air to function for the houseAmerican made a huge mistake in taking a order on a house without consent of the owner, damaging the house and putting an inadequate air systemCarla D***, Broker DRE # *** Cell: (858) 945-*** | Fax: (858) 461-4993 Web: www.carla***realtor.com | E-Mail:***realtor.com
Regards,
*** ***

12/18/15
Customer just moved in to a commercial place and says that system had work for a week.  Customer attempted to change thermostat with a [redacted] thermostat and did not know how to complete task, unit was not coming on at all.  Technician [redacted] explained that the new thermostat...

was set up as a regular furnace and not a heat pump, [redacted] wired the thermostat right and we up to check the unit to make sure customer did not short any other parts such as a transformer, he check the filter(s) and visually checked the complete unit.  The unit came on and they both confirmed that there was warm air coming out of registers.  [redacted] charged accordingly, $112.50 to wire a [redacted] thermostat is a very reasonable deal.  [redacted] also explained that the heat pump does not have electric heat strips and that the unit does go on AC mode every so often.  [redacted] also informed the customer that the return needed to be cleaned/vacuumed to improve air flow (see invoice). After we heard from the customer that the unit had a problem, we offered an appointment and suggested to check with owner to see if there was any move in warranty on the system (not the thermostat). We spoke to owner and offered to troubleshoot the unit for $89.00 and gave her an appointment the next day.  Owner called later and said that customer was able to find someone that could come out earlier, we understand.
We stand by our work, we guaranteed our work and if they any problem with the [redacted] thermostat installation we will refund the $112.50. We did not work on the system itself and therefore we are not responsible for anything else (see invoice). 
In my opinion there was no need to contact the Revdex.com for a situation like this.  I believe that customer should have waited to get a diagnosis from other company and if we were at fault, he should have contacted us to provide proof of it. 
Note: Technician has not turned in the invoice yet, he emailed me the copy but I was able to attach it.  I will forward it from my cell phone.  Thanks for your assistance and please let me know if there is anything else I can do.

Revdex.comAttn: [redacted] Date: 11/06/2015 The following is a letter in response to complaint ID # [redacted](second part) I did not know I had air-conditioning in my home when the tenants left .  I called up this company and explained to them I had a leak in the house and it came from an air conditioning system put in without my knowledge or consent. I found the name and number from the previous tenant's bill left in a kitchen drawer. I did not pay for the system (1). I did not know it existed until I walked in the home and saw my ceiling in my dining room damaged with water stains (2). The proper way to fix this system is with using a different coil in the dining room- this was stated to me by the company (3). I paid to have an independent air conditioning review the system...which found the air in the guest house wouldn't even turn on because of unconnected wires (4). So I have a half air conditioned house with an improperly inefficient system. No I'm not happy (5). It cost $1,000 dollars to run the system for 10 days. The system is improperly installed and insufficient for house which makes the system work harder (6).1- Please refer to paragraph #2 on my response letter dated 10/13/15.2- Please refer to paragraph #3, first sentence.3- I explained Mrs. [redacted] that because we were not able to find an indoor coil for that attic furnace, we would to have to replace the furnace (not the indoor coil). Because she decided she was not going to spend the extra money for a new furnace, we decided to install a condensation pump lower than the coils. I tried my best to explain this to Mrs. [redacted].4- I personally offered to pay for a second opinion on our work. Refer to paragraph #3, last sentence. They system in the guest house was tested and used for months. I don’t understand how wires became disconnected, but one thing I know that the tenants were upset at Mrs. [redacted] because of what they did to her house before they left.  In any event, that is something that we would probably look under warranty if someone would have called the office. I have extended your warranty for another year.5- Refer to paragraph #1, last couple of sentences. She would have to spend more money to condition the whole house, house is too big.6- The system was left running non-stop for 10 days, the indoor coil froze and eventually leaked on you ceiling. And that is the reason why you paid that much for electrical usage.  We were out to repair the leak and found a way to prevent that from happening again.  The only way to make the home more efficient is to install an AC system where you have a heating system.  I Talked to Mrs. [redacted] about that but mentioned that she never had the need to use AC for years. Sincerely,[redacted][email protected]

12/18/15Customer just moved in to a commercial place and says that system had work for a week.  Customer attempted to change thermostat with a [redacted] thermostat and did not know how to complete task, unit was not coming on at all.  Technician [redacted] explained that the new thermostat was set...

up as a regular furnace and not a heat pump, [redacted] wired the thermostat right and we up to check the unit to make sure customer did not short any other parts such as a transformer, he check the filter(s) and visually checked the complete unit.  The unit came on and they both confirmed that there was warm air coming out of registers.  [redacted] charged accordingly, $112.50 to wire a [redacted] thermostat is a very reasonable deal.  [redacted] also explained that the heat pump does not have electric heat strips and that the unit does go on AC mode every so often.  [redacted] also informed the customer that the return needed to be cleaned/vacuumed to improve air flow (see invoice). After we heard from the customer that the unit had a problem, we offered an appointment and suggested to check with owner to see if there was any move in warranty on the system (not the thermostat). We spoke to owner and offered to troubleshoot the unit for $89.00 and gave her an appointment the next day.  Owner called later and said that customer was able to find someone that could come out earlier, we understand.We stand by our work, we guaranteed our work and if they any problem with the [redacted] thermostat installation we will refund the $112.50. We did not work on the system itself and therefore we are not responsible for anything else (see invoice).  In my opinion there was no need to contact the Revdex.com for a situation like this.  I believe that customer should have waited to get a diagnosis from other company and if we were at fault, he should have contacted us to provide proof of it.  Note: Technician has not turned in the invoice yet, he emailed me the copy but I was able to attach it.  I will forward it from my cell phone.  Thanks for your assistance and please let me know if there is anything else I can do.

Attn: C[redacted]Date: 10/13/2015 The following is a letter in response to complaint ID # [redacted]We were called out to property [redacted] by tenants ([redacted] and others) to repair the Air Conditioning system in the house. They claimed that the AC wasn't...

working and that needed AC quick because they had an older person staying in the house. We went there on 8/4/14 for the first time and we found out that the house had no air conditioning (only heating). This is a big, opened single story house that requires multiple AC systems. They requested an AC installation quote for part of the house and said that they wanted it installed right away and that they would pay with credit card.They had us installed 3 different system and we got paid by credit card. I don't know how they were able to get a hold of the owner's credit card or what kind of relationship they had prior to suing each other at the time they left the house. She states that we come in without her consent. We added 3 AC to existing heating systems (there is at least one more heater without AC). When tenants were out of the house (almost a year later) the owner (Carla [redacted]) said that they used her credit card number to pay for things and that she did not know.We have been there a few times (not more than six times) for different reasons, from not knowing how to read instructions on thermostat manual, dirty filters, replacement of thermostats to leak in the ceiling because tenants left the AC on set at 65 degrees for days when they left the house (also took all installation paperwork with them according to owner). I spoke with Mrs. [redacted] on July 28th 2015 and she said that new tenant was complaining that the AC was not working and I told her that we would go there as soon as possible and she said she wanted to be there. Upon arrival the new tenant had no idea that part of the house had no AC, so he was running the indoor blower non-stop. I found one system (kitchen area) that had AC and was not running because the condensation line was clogged. I told her that we would take care of it. I ordered parts and we installed them on 7/31/15. I did the job under warranty, we did not charge anything. I told her that I would pay for her to get a second opinion on my work if she was not totally satisfied. We have standard 1 year labor warranties, but I told her that I would honor her request.Up to this point we have not heard back from Mrs. [redacted]. I was not aware that she had placed a complaint against our company until today 10/13/15. Apparently I had received emails about it from the Revdex.com but I did not notice them. Sincerely,[redacted] [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The statements are incorrect provided by [redacted] at American Heat and Air.American acknowledges the system was done improperly. They state in this rebuttal that to do the system correctly they needed to replace the furnace/ coil for the system.I think the most important point here is I never ordered air put in my house. American did this without my permission. I never paid for this system so how was I suppose to put a furnace in the first place, and why would they  do the job improperly to begin with.The tenants were not upset with me...I was upset because the tenants put a half done improperly installed air units in my home without permission. When I first walked into the house after 3/31/15 I saw a huge stain in my ceiling. After investigation American had not installed this air correctly( this is the furnace they said needs to have a new furnace) and put a pan under the unit to collect a run off water-this didn't correct the problem! I ran air for 10 days in July/15 and the system would not work. American did get the system fixed after 6 days of calling them.I laughed at the statement," the house was to big". The house was here first. It's the company that didn't put adequate air in for the house.I have no idea what American is referring to: that I didn't put air in with the heating units. Again I never order this system. It is inadequate for the house and cost me $1000 more than my regular bill for 10 days of use, because the system is inadequate.I want a proper furnace put in over the dining room and fix the guest house unit which was put in incorrectly horizontally, instead of how it was made for use which is vertically. The door of the guest air unit falls open and shuts off the heating system as of now. Also air needs to be installed on the other heating unit so the house has coverage as American stated to have correct coverage.All these items would have to be done if I choose to sue American. I did not order air. American trespassed and did work on my home inadequately. They are aware of the problems they created but won't correct the air to function for the house. American made a huge mistake in taking a order on a house without consent of the owner, damaging the house and putting an inadequate air system.Carla D. [redacted], Broker DRE # [redacted] Cell: (858) 945-[redacted] | Fax: (858) 461-4993 Web: www.carla[redacted]realtor.com | E-Mail:[redacted]realtor.com
Regards,
[redacted]