American Plumbing Incorporated

This company was professional throughout the entire process and delivered high quality results in the endDan and his team did exactly what they said they would do In fact, "it looked like they were never there"My landscape was not damage by the replacement of my water line and the costs were reasonable tooI highly recommend American Plumbing for any plumbing needs

Outstanding service in every respect; exemplary attention to detailMain line replaced from meter to househours from start to finishAll three holes just large enough to do the job; all three filled & tamped & grass replaced, such that you cannot tell the lawn was disturbedVery reasonable price; 10yr warrantyVery pleasant employees; all had the customer as their #priority; the quality of their work speaks well of the company, their business model and their work ethicI would recommend them to anyone, certainly for water-main replacement and for other plumbing requirements too Matt is obviously, a Master Plumber

I think home owner missed his meds this week wife warned me he has some mental issueswhen I first spoke to him...*** gave me this claim called owner went by checked it out water was off when I got there customer had no leak letter from water authority verifying problem...per *** we are
required to obtain letter I've been with *** years and it has always been this wayCustomer wasn't happy with me because I wouldn't kiss his as and stop what I was doing to come fix something that we didn't know for sure he had a problem..prior day it rained inches that's when the water was shut off, for me I didn't know if it was ground water or actual leak in service water leaked inside damaging carpet I explained to customer I didn't want to turn water on and cause more damage therefore I requested him to have verified .customer agreed and said he would prefer that so no more carpet was damaged No work was ever performed I think owner decided to make an issue out of it because he had mention some issues regarding the home and I think he was concerned that I was going to tell selling agent also he admitted to me that he had some issues with his realtor and was pissed about some money issues with him ..spoke to wife she requested that (I do not do not )contact her husband that he had some mental issues ,and advised me to please just deal with her and I didThey called *** told them there's were people living in home and wanted service fixed NOW home was vacant when I was there I drove back over took pictures inside sent to *** and showed them there was no one living in the home customer was just unhappy I didn't kiss his as every secondwe performed all necessary actions to excavate service like calling miss utility gave *** a date to do work customer told *** if I came out they would have me arrested therefore *** gave job to another contractor no work ever performed my us complaint has no merit of any kind there will be no reimbursement of any kind my supervisor is jeff at *** if needed I'd be happy to forward the emails that I sent jeff regarding this and the pictures of home thru window where home was vacantsad day when this is what is comes down to filing a claim that customer caused himself seems to give more validity to his mental state I'd say best wishes to him but I wouldn't mean itDaniel p***
American plumbing inc

This company was professional throughout the entire process and delivered high quality results in the end. Dan and his team did exactly what they said they would do. In fact, "it looked like they were never there". My landscape was not damage by the replacement of my water line and the costs were reasonable too. I highly recommend American Plumbing for any plumbing needs.

I think home owner missed his meds this week wife warned me he has some mental issues... when I first spoke to him...[redacted] gave me this claim called owner went by checked it out water was off when I got there customer had no leak letter from water authority verifying problem...per [redacted] we are...

required to obtain letter I've been with [redacted] 13 years and it has always been this way.. Customer wasn't happy with me because I wouldn't kiss his as and stop what I was doing to come fix something that we didn't know for sure he had a problem..prior day it rained 6 inches that's when the water was shut off, for me I didn't know if it was ground water or actual leak in service water leaked inside damaging carpet I explained to customer I didn't want to turn water on and cause more damage therefore I requested him to have verified .customer agreed and said he would prefer that so no more carpet was damaged .. No work was ever performed I think owner decided to make an issue out of it because he had mention some issues regarding the home and I think he was concerned that I was going to tell selling agent also he admitted to me that he had some issues with his realtor and was pissed about some money issues with him ..spoke to wife she requested that (I do not do not )contact her husband that he had some mental issues ,and advised me to please just deal with her and I did... They called [redacted] told them there's were people living in home and wanted service fixed NOW home was vacant when I was there I drove back over took pictures inside sent to [redacted] and showed them there was no one living in the home customer was just unhappy I didn't kiss his as every second... we performed all necessary actions to excavate service like calling miss utility gave [redacted] a date to do work customer told [redacted] if I came out they would have me arrested therefore [redacted] gave job to another contractor no work ever performed my us complaint has no merit of any kind there will be no reimbursement of any kind my supervisor is jeff at [redacted] if needed I'd be happy to forward the emails that I sent jeff regarding this and the pictures of home thru window where home was vacant... sad day when this is what is comes down to filing a claim that customer caused himself  seems to give more validity to his mental state I'd say best wishes to him but I wouldn't mean itDaniel p[redacted]American plumbing inc

Review: On or about August 13, 2014, the water line in my front yard broke. We have a warranty with [redacted] ([redacted]) where once informed, they'll contact a plumbing contractor who contacts us to fix the problem. The company [redacted] selected was American Plumbing. When I spoke with the plumber from American Plumbing, he told me that [redacted] required that I obtain a letter of verification from [redacted] Water Authority (**WA) that the line had a break in it before he could begin to fix the break. I informed the plumber that the house was under contract for sale with a settlement date of Sept 2, 2014. I contacted **WA who informed me that there was verification of a break in the water line done by their employee who performed the emergency water shut off. However, I was informed that due to the requirement for a letter stating there was a break in the waterline, I'd have to schedule a time for a [redacted]WA employee to come to the house and that I, or someone from my family, needed to meet the **WA employee and take receipt of the letter. Four hours of leave from work was used to wait at the property to accommodate this activity. Upon receipt, of the letter of verification from **WA, I contacted [redacted], informed them I had a formal letter of verification from **WA and could they contact the plumber & have him proceed with the work? The [redacted] representative stated that [redacted] has never had a policy or requirement that a letter of verification from a water authority is needed before their contracted plumbers could begin work. The plumber offered no explanation regarding the "requirement" from [redacted] which [redacted] does not have. The work was rescheduled to be done 2- 3 times and the company kept putting off doing the work. We had to contact [redacted] and request another company do the work.Desired Settlement: Monetary reimbursement of four hours of leave lost to meet a **WA employee to obtain a letter of verification which the plumber stated was a requirement by [redacted] but was not and has not been a requirement.

A letter of apology and explanation explaining how and why an American Plumbing employee would make a false statement regarding requirements from [redacted] which are not true and cost time.

Business

Response:

I think home owner missed his meds this week wife warned me he has some mental issues... when I first spoke to him...[redacted] gave me this claim called owner went by checked it out water was off when I got there customer had no leak letter from water authority verifying problem...per [redacted] we are required to obtain letter I've been with [redacted] 13 years and it has always been this way.. Customer wasn't happy with me because I wouldn't kiss his as and stop what I was doing to come fix something that we didn't know for sure he had a problem..prior day it rained 6 inches that's when the water was shut off, for me I didn't know if it was ground water or actual leak in service water leaked inside damaging carpet I explained to customer I didn't want to turn water on and cause more damage therefore I requested him to have verified .customer agreed and said he would prefer that so no more carpet was damaged .. No work was ever performed I think owner decided to make an issue out of it because he had mention some issues regarding the home and I think he was concerned that I was going to tell selling agent also he admitted to me that he had some issues with his realtor and was pissed about some money issues with him ..spoke to wife she requested that (I do not do not )contact her husband that he had some mental issues ,and advised me to please just deal with her and I did... They called [redacted] told them there's were people living in home and wanted service fixed NOW home was vacant when I was there I drove back over took pictures inside sent to [redacted] and showed them there was no one living in the home customer was just unhappy I didn't kiss his as every second... we performed all necessary actions to excavate service like calling miss utility gave [redacted] a date to do work customer told [redacted] if I came out they would have me arrested therefore [redacted] gave job to another contractor no work ever performed my us complaint has no merit of any kind there will be no reimbursement of any kind my supervisor is jeff at [redacted] if needed I'd be happy to forward the emails that I sent jeff regarding this and the pictures of home thru window where home was vacant... sad day when this is what is comes down to filing a claim that customer caused himself seems to give more validity to his mental state I'd say best wishes to him but I wouldn't mean itDaniel p[redacted]