American Polish Construction Inc

Hello, I apologize for the delay in respondingIn looking at Mr*** order I do see that the order was placed on December at 9:PM EST and was shipped on December On the order the shipping method that was selected was Free Ground, so there was no charge for shipping
Attached is a copy of the proforma invoice showing the order as we received it from Mr***As you can see, it's listed with Free Ground ShippingThere is also no discount on this orderWe will happily apply a coupon to the order and process a refund for 10%The refund will be processed through our accounting department and will post back to PayPal, which was the original method of paymentIf there is anything further that we can assist with, please feel free to contact. Thank you, Erika

To Whom It May Concern, The order in question was received on January 21, 2017.*** Pyramyd Air offers a day return
period for unwanted or non working items (see attached screenshot of return FAQ). The item that was purchased has a one year (year) warranty with the manufacturer, Daisy (see attached screenshot of product page)Mr J*** would just need to contact Daisy at 479-*** for assistance since he is out of the return window with Pyramyd Air. If there are any further questions, please let me know. Thank you, Erika

To Whom It May Concern Pyramyd Air offers a day return/warranty period on all productsThe day warranty that Mr *** *** is referring to is through the manufacturer, in this case, *** (***)Mr *** *** was notified when the return was set up through Pyramyd Air that there would
be a 20% restocking fee on the product since he was out of the day return windowThe retail price of the product is $and there was a 20% coupon used on the original order, which took off $86, as well as the 20% restocking fee, which was another $This is how we arrived at the refunded amount of $If there are any further questions on this, please let us know. Thank you, Erika B***

Pyramyd Air did advise of the warranty with the manufacturer, however it was after the return was already set upWe apologize if there was a confusion with thisAs a good faith gesture we will refund the $restocking fee that was charged on the order, which would be the balance due to Mr*** ***. Retail price $429.9920% coupon used on order $-86The total amount refunded to Mr*** *** will be $(after the $restocking fee is refunded) which is the amount that he actually paid for the tank in question. The request for the additional refund has been submitted and will be processed soonIf there is anything further that we can do, please let us know. Thank you, Erika B***

To Whom It May Concern:Mr*** has sent several emails, all have been responded toOn December 23, he sent an email asking for an RMA number, we replied on December asking him which items he needed to return (attachment 1)Mr *** did not respond to this emailWe were closed for
the Christmas holiday and emailed him again (after receiving another RMA request), this time issuing him an RMA number (***) on December and letting him know what address to have the order shipped back to (attachment 2)There was no response from him on this email eitherMr***'s return was received on January Our returns process takes 5-business daysThe refund will be completed this week. Thank you, *** ***

To Whom It May ConcernThe Pyramyd Air website will be updated with the following information: Delivery to Point Roberts, Washington is routed via CanadaItem restrictions may apply which will result in order cancellationOnly items marked with a Canadian flag are able to be shipped to this location. This update will be processed and posted to the website with the next 24-hours. Thank you, ***

To Whom It May Concern, MrC*** has opened a case with ***, which is currently under reviewSince there is a case under review Pyramyd Air is not able to issue the refund until that is closedIf that was closed, Pyramyd Air would be able to issue the refund ASAP. Thank
you, Pyramyd Air

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you Revdex.com for helping me obtain the solution to this issue
Regards,
*** ***

To whom it may concern:When the return was received from Mr*** it was inspected by our technical departmentThe item was found to be in good condition, but was not able to be resold due to a damaged boxPer our return policy which is listed on our website, items which are not in the original
packaging or otherwise not in new, salable condition are subject to a minimum percent (20%) restocking feePlease see attached for the return policy with the highlighted portion showing restocking feesThis fee was assessed to Mr***'s returnIf there are any further questions on this, please let me know. Thank you, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Pyramyd Air website still advertises they deliver to the contiguous USA or anywhere in the world they law allowsThey have chosen a carrier that does not deliver but that isn't any excuse to continue to advertise that they can deliverThey have known about this since May and haven't corrected their website and till they do I believe it is advertising to continue saying they can deliverThey could easily use another carrier for those areas but have decided to do so.For months Pyramyd Air chose not to resolve this issue with me and I will not be satisfied till they either start delivering to those areas or have corrected their websiteThey have made promises before so I'm sorry, I just don't trust them to carry through
Regards,
*** ***

This consumer response was received by Revdex.com via email.***9:AM (hours ago)** *** *** *** *** Chuck C***Senior managerChuck,I would like to accept your offer to exchange the Mantis 4-12xAO scope and mounting rings that you sent to me for the Hawke 4-12xscope and appropriate mounting rings for this rifle at no charge to me.Please send a prepaid shipping label for this return and delivery information on the exchanged scope.Thank you,*** *** ***
*** ** ** *** ***)

To Whom It May ConcernThe item in question was received as a returnPyramyd Air processed the return and shipped a brand new replacement item to *** ***We still have the original item that was shipped to us hereIt is in our tech departmentWe will be happy to set up another return for
exchange or refundIf there is anything further that we can do, please let us know. Thank you, ErikaPyramyd Air Ltd

Hello, Beeman has made a change to the rifleThe way ** *** is requesting the rifle is now impossible due to the manufacturing changes and the old style being sold throughPyramyd Air has offered him the option to return for a full refund and we would send him a prepaid UPS shipping
label so he did not have to pay for return shipping** *** has refused this optionOur website is showing the correct listing for the item in questionWe do acknowledge that there is a typo in the confirmation email description for this item, which caused this issueWe do have it listed on our site in the terms and conditions, as well as in the catalog, that we are not responsible for any typographical errors or price changesPyramyd Air will be happy to send *** *** a Hawke 4-12xscope, however the rifle with the muzzlebreak is no longer availableWe apologize for any inconvenience and look forward to assisting *** *** further. Thank you,Erika

To Whom It May Concern: Mr M*** called in to Pyramyd Air to let us know about the situationA replacement order was created for the missing part and was shipped on March The FedEx tracking number is *** and will be updated with the tracking information later this
eveningIf there is anything further that Pyamyd Air can do for MrM***, please let us know. Thank you, Erika B

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There are several other areas in the US that Pyramyd Air won,t deliver to so they should be included as wellI still consider that they are guilty of advertised with their claim of delivering to contiguous USA and delivering wherever the law allowsThey have chosen a carrier that can't deliver but it would be so easy to use UPS or USPS or another carrier that can deliverI could not hire a carrier with restricted delivery options then claim I can deliver anywhere the law allowsThey could say anywhere FedEx can legally allowThis disclaimer should be included with the delivery to contiguous US and anywhere the law allows statements.
Regards,
*** ***

To Whom It May Concern, We apologize for the delay in responding to the voicemails which were left by Ms ***There was a sale Sunday, Monday and Tuesday and we have been overwhelmedWe do state that orders placed before noon Eastern usually ship the next business dayThe order in
question was placed on Sunday, May at 12:PM, was approved on Monday, May and was shipped the next business day, which was Tuesday, May under FedEx tracking number *** and should be delivered Friday, May If the package is delivered, Ms *** can fill out the returns form online and we can set up the returnThere will be no restocking feeIf anything further is needed, please let me know. Thank you, Erika

To Whom It May Concern:Pyramyd Air has set up a return for the item in questionSince Mr*** lives in Canada, we are not able to provide a pre-paid shipping labelMr *** will need to pay to have the item shipped back to us, include a copy of the receipt, and we will have him refunded for
that shipping charge as wellWe apologize for any inconvenience. Please have the return sent to Pyramyd AirAttn Rreturns DepartmentNaiman ParkwaySolon, OH 44139Thank You, *** ***

To Whom It May Concern, Mr***'s order has been canceled and amazon.com has been notified to have him refundedUnfortunately we at Pyramyd Air do not know how long it takes for the order to be refunded once it is canceledAlso, attached is the restriction list which is listed on
amazon.com, toward the bottom of the page where the item was purchasedWe apologize for any inconvenience that may have been caused If there is anything further that we can do, please contact. Thank you, *** ***