To whom it may concern:When the return was received from Mr [redacted] it was inspected by our technical departmentThe item was found to be in good condition, but was not able to be resold due to a damaged boxPer our return policy which is listed on our website, items which are not in the original packaging or otherwise not in new, salable condition are subject to a minimum percent (20%) restocking feePlease see attached for the return policy with the highlighted portion showing restocking feesThis fee was assessed to Mr [redacted] 's returnIf there are any further questions on this, please let me knowThank you, [redacted]
To Whom It May Concern, Mr [redacted] 's order has been canceled and amazon.com has been notified to have him refundedUnfortunately we at Pyramyd Air do not know how long it takes for the order to be refunded once it is canceledAlso, attached is the restriction list which is listed on amazon.com, toward the bottom of the page where the item was purchasedWe apologize for any inconvenience that may have been caused If there is anything further that we can do, please contactThank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below There are several other areas in the US that Pyramyd Air won,t deliver to so they should be included as wellI still consider that they are guilty of advertised with their claim of delivering to contiguous USA and delivering wherever the law allowsThey have chosen a carrier that can't deliver but it would be so easy to use UPS or USPS or another carrier that can deliverI could not hire a carrier with restricted delivery options then claim I can deliver anywhere the law allowsThey could say anywhere FedEx can legally allowThis disclaimer should be included with the delivery to contiguous US and anywhere the law allows statements Regards, [redacted] ***
To Whom It May Concern: We apologize for the delay in responding to the return request sent by Mr AnthonyWe were closed until January for the holiday and are still catching up with our emailsA return has been created and once received we will be refunding in fullIf there are any further questions, please feel free to contact Thank you, Erika
After speaking with our accounting department, I have been notified that Mr [redacted] 's credit card company has not contacted usAs the order was paid with PayPal, any refund would be processed through themSince the case is still open, our hands are tied as to processing a refundAs stated, once the case is closed, Pyramyd Air will be able to refund in full, but until that time we cannot refundI apologize for all the inconvenience Thank you, Erika
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To Whom It May Concern, The return from Mr [redacted] was received on February 20, It was checked in and went through the returns processOn February 22, when the accounting department attempted to refund Mr [redacted] via PayPal, it was discovered that the process could not be completed as he had opened a claim with PayPal, which in turn locks out our ability to refundIf Mr [redacted] closes the case with PayPal we will be able to refund in full ASAPIf there are any further questions, please feel free to contact Thank you, Erika
To Whom It May Concern:It is not standard procedure to send the original packaging when there is an installation and test service purchasedThe website will be updated with this informationI have been in contact with Mr [redacted] and we have agreed to send him packaging when it is available through our tech departmentIf there are any further questions on this, please let me knowThank you, Erika B***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To Whom It May Concern, Mr [redacted] has been in email communication with both myself and Tony B [redacted] (the tech department supervisor) regarding this issue.The return from Mr [redacted] has been received and the technician noted that the shroud was crookedWe are waiting response from Mr [redacted] as to if he would like a refund or an exchange for the order.Regarding the reviews that were submitted, we are not showing that they were processed yetI am not sure how an email would have been sent saying they were declinedPyramyd Air does post negative reviews on the site provided there is no vulgarity and there is proof that the item was ordered from Pyramyd Air If there are any further questions, please contact meThanks, Erika
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have requested a full refund! Regards, [redacted]
MrBossong had began a [redacted] dispute for the order in questionHe has now been refunded in full (as of June 15, 2017) for the item in question, $If there is anything further that Pyramyd Air can do, please let us know Thank you, Erika [redacted]
To Whom It May Concern, Thank you for bringing this issue to our attentionI apologize that you were given incorrect informationWhat you should have been told about your order is once it enters a To Be Shipped status, there is typically no stopping it from shippingI will be happy to extend the birthday sale to you for the rifle that you would like to purchaseI do see that the original package is in transit to you and should be delivered on TuesdayWe can handle this one of ways, please let us know how you would like to proceed.1) Package is stopped in transit and sent back to us, we will then process a return and get you the item that you wanted (FedEx will have to get the package to the destination hub before it will be stopped and returned to us)2) Package is delivered to you, we set up a return with a prepaid shipping label and exchange the gun for the one that you wanted3) New order is placed for the gun you wanted and paid for up frontPackage with incorrect rifle is deliveredWe set up a return with a prepaid shipping label and have you refunded when the return arrives herePlease feel free to contact me directly at [email protected] with any further questions or your decision Thank you, Erika [redacted]
To Whom It May Concern: Pyramyd Air does ship anywhere the law allowsUnfortunately there are parts of the country, such as Point Roberts, WA, that are routed through Canada to get to their final locationUnfortunately when this happens the items are subject to the restrictions of CanadaWe are currently working with FedEx to obtain a list of areas that are also like this and will be updating our website accordinglyI see that a full refund was processed back to Mr [redacted] in MayIf there is anything further that we can do for Mr***, please let us know and we will be happy to assistThank You, [redacted] Customer Service/Sales Team Lead
Hello, We have been in direct contact with [redacted] regarding this situation [redacted] has been notified that he can keep the item that he received for parts and a replacement order is being shipped with ***There will be notes on the order for the shipping manager to make sure that the item is packaged securely and that it is only shipped with FedExIf anything further is needed, please feel free to contact Thanks, Erika
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I really do appreciate their offer of return however the process of having to manually ship it back and then have to again manually invoice them for all the shipping and duty costs of sending it back might incurThere is also the risk of the item being seized at the border going back into america with the reason being that I am not aware of all the regulations and reqiurements needed for shipping at item like this back over the border nor would the package be from an official business who knows all this information on shippingI would rather keep the item than risk being left with no item and no refundBut again I do appreciate all their offer of a refund and your helphowever this wouldn't have happened if they had just canceled the order as per their policyRegards, [redacted]
To whom it may concern:When the return was received from Mr [redacted] it was inspected by our technical departmentThe item was found to be in good condition, but was not able to be resold due to a damaged boxPer our return policy which is listed on our website, items which are not in the original packaging or otherwise not in new, salable condition are subject to a minimum percent (20%) restocking feePlease see attached for the return policy with the highlighted portion showing restocking feesThis fee was assessed to Mr [redacted] 's returnIf there are any further questions on this, please let me knowThank you, [redacted]
To Whom It May Concern, Mr [redacted] 's order has been canceled and amazon.com has been notified to have him refundedUnfortunately we at Pyramyd Air do not know how long it takes for the order to be refunded once it is canceledAlso, attached is the restriction list which is listed on amazon.com, toward the bottom of the page where the item was purchasedWe apologize for any inconvenience that may have been caused If there is anything further that we can do, please contactThank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below There are several other areas in the US that Pyramyd Air won,t deliver to so they should be included as wellI still consider that they are guilty of advertised with their claim of delivering to contiguous USA and delivering wherever the law allowsThey have chosen a carrier that can't deliver but it would be so easy to use UPS or USPS or another carrier that can deliverI could not hire a carrier with restricted delivery options then claim I can deliver anywhere the law allowsThey could say anywhere FedEx can legally allowThis disclaimer should be included with the delivery to contiguous US and anywhere the law allows statements Regards, [redacted] ***
To Whom It May Concern: We apologize for the delay in responding to the return request sent by Mr AnthonyWe were closed until January for the holiday and are still catching up with our emailsA return has been created and once received we will be refunding in fullIf there are any further questions, please feel free to contact Thank you, Erika
After speaking with our accounting department, I have been notified that Mr [redacted] 's credit card company has not contacted usAs the order was paid with PayPal, any refund would be processed through themSince the case is still open, our hands are tied as to processing a refundAs stated, once the case is closed, Pyramyd Air will be able to refund in full, but until that time we cannot refundI apologize for all the inconvenience Thank you, Erika
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To Whom It May Concern, The return from Mr [redacted] was received on February 20, It was checked in and went through the returns processOn February 22, when the accounting department attempted to refund Mr [redacted] via PayPal, it was discovered that the process could not be completed as he had opened a claim with PayPal, which in turn locks out our ability to refundIf Mr [redacted] closes the case with PayPal we will be able to refund in full ASAPIf there are any further questions, please feel free to contact Thank you, Erika
To Whom It May Concern:It is not standard procedure to send the original packaging when there is an installation and test service purchasedThe website will be updated with this informationI have been in contact with Mr [redacted] and we have agreed to send him packaging when it is available through our tech departmentIf there are any further questions on this, please let me knowThank you, Erika B***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To Whom It May Concern, Mr [redacted] has been in email communication with both myself and Tony B [redacted] (the tech department supervisor) regarding this issue.The return from Mr [redacted] has been received and the technician noted that the shroud was crookedWe are waiting response from Mr [redacted] as to if he would like a refund or an exchange for the order.Regarding the reviews that were submitted, we are not showing that they were processed yetI am not sure how an email would have been sent saying they were declinedPyramyd Air does post negative reviews on the site provided there is no vulgarity and there is proof that the item was ordered from Pyramyd Air If there are any further questions, please contact meThanks, Erika
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have requested a full refund! Regards, [redacted]
MrBossong had began a [redacted] dispute for the order in questionHe has now been refunded in full (as of June 15, 2017) for the item in question, $If there is anything further that Pyramyd Air can do, please let us know Thank you, Erika [redacted]
To Whom It May Concern, Thank you for bringing this issue to our attentionI apologize that you were given incorrect informationWhat you should have been told about your order is once it enters a To Be Shipped status, there is typically no stopping it from shippingI will be happy to extend the birthday sale to you for the rifle that you would like to purchaseI do see that the original package is in transit to you and should be delivered on TuesdayWe can handle this one of ways, please let us know how you would like to proceed.1) Package is stopped in transit and sent back to us, we will then process a return and get you the item that you wanted (FedEx will have to get the package to the destination hub before it will be stopped and returned to us)2) Package is delivered to you, we set up a return with a prepaid shipping label and exchange the gun for the one that you wanted3) New order is placed for the gun you wanted and paid for up frontPackage with incorrect rifle is deliveredWe set up a return with a prepaid shipping label and have you refunded when the return arrives herePlease feel free to contact me directly at [email protected] with any further questions or your decision Thank you, Erika [redacted]
To Whom It May Concern: Pyramyd Air does ship anywhere the law allowsUnfortunately there are parts of the country, such as Point Roberts, WA, that are routed through Canada to get to their final locationUnfortunately when this happens the items are subject to the restrictions of CanadaWe are currently working with FedEx to obtain a list of areas that are also like this and will be updating our website accordinglyI see that a full refund was processed back to Mr [redacted] in MayIf there is anything further that we can do for Mr***, please let us know and we will be happy to assistThank You, [redacted] Customer Service/Sales Team Lead
Hello, The return has been received and Affirm (method of payment) has been notified Thank you, Erika
Hello, We have been in direct contact with [redacted] regarding this situation [redacted] has been notified that he can keep the item that he received for parts and a replacement order is being shipped with ***There will be notes on the order for the shipping manager to make sure that the item is packaged securely and that it is only shipped with FedExIf anything further is needed, please feel free to contact Thanks, Erika
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I really do appreciate their offer of return however the process of having to manually ship it back and then have to again manually invoice them for all the shipping and duty costs of sending it back might incurThere is also the risk of the item being seized at the border going back into america with the reason being that I am not aware of all the regulations and reqiurements needed for shipping at item like this back over the border nor would the package be from an official business who knows all this information on shippingI would rather keep the item than risk being left with no item and no refundBut again I do appreciate all their offer of a refund and your helphowever this wouldn't have happened if they had just canceled the order as per their policyRegards, [redacted]
Hello, We do apologize for the delay in processingThe refund was completed today via PayPal Thank you, Erika